Summary
Overview
Work History
Education
Skills
Timeline
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Krystiana Caselli

Scoresby,Australia

Summary

I am a hardworking, detailed orientated person, currently seeking employment. I am experienced in a wide variety of areas, with strengths in customer service and oral communication that I have developed through my time within the hospitality and corporate industries. My experience in administrative support and operational efficiency provides a strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.

Overview

11
11
years of professional experience

Work History

Nurse Administrator

Number 1 Fertility
05.2025 - Current
  • Ensured compliance with regulatory standards by regularly reviewing and updating hospital policies and protocols.
  • Led initiatives for continuous quality improvement, involving staff in the identification of best practices and evidence-based interventions.
  • Enhanced patient satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
  • Served as an advocate for both patients and staff members alike, championing their rights while navigating complex healthcare systems on their behalf.
  • Mentored new nursing administrators, sharing expertise and fostering a culture of learning within the organization.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Advice Assistant

Zurich Assure
05.2024 - 04.2025
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
  • Streamlined document preparation, ensuring accuracy and compliance with industry standards.
  • Improved organizational culture by planning and executing engaging team-building events.

Case Manager

Zurich
07.2021 - 05.2024
  • Entered and developed my knowledge and experience within the insurance industry whilst undertaking the following roles and skills;
  • Adviser and client relations
  • Inbound and outbound call etiquette
  • Written and Oral communication skills
  • Customer TNPS
  • Suspense reporting
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Trained new case managers, raising team's overall competency and service delivery standards.

Operations Coordinator

Tech2
03.2017 - 10.2020
  • Developed further in my role as an Operations Coordinator while undertaking and developing the following roles and skills;
  • Elevated customer service skills when dealing with customers and clients
  • Strong interpersonal skills and connections with field supervisors and technicians
  • Process Documentation
  • Appointment Scheduling
  • Adaptability and flexibility
  • Competence in computer literacy
  • Confidence in team work or solo environments

Casual Waitress

Siam Corner Thai Restaurant
03.2014 - 03.2017
  • Developed an extensive customer service skill set, whilst undertaking these roles;
  • Greeted customers entering the restaurant
  • Politely assisted customers in person and via telephone
  • Provided an elevated customer service experience to generate a loyal clientele
  • Assisted customers with inquiries, and ordering custom requests
  • Investigated and solved customer inquiries and complaints in a timely and empathetic manner
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Asked open-ended questions to assess customer needs
  • Recommended alternative items if product was out of stock

Education

Higher School Certificate -

Rouse Hill Anglican College
01-2015

Skills

  • Customer/Client Relations
  • Time Management
  • Microsoft Office
  • Windows and Mac OS
  • Document preparation
  • Proactive Independent Working
  • Attention to detail
  • Verbal and written communication
  • File and record keeping
  • Event planning
  • Project coordination
  • Flexibility and adaptability

Timeline

Nurse Administrator

Number 1 Fertility
05.2025 - Current

Advice Assistant

Zurich Assure
05.2024 - 04.2025

Case Manager

Zurich
07.2021 - 05.2024

Operations Coordinator

Tech2
03.2017 - 10.2020

Casual Waitress

Siam Corner Thai Restaurant
03.2014 - 03.2017

Higher School Certificate -

Rouse Hill Anglican College

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Krystiana Caselli