Krystin Leung
Hong Kong,Hong Kong SAR
Summary
A self-motivated and passionate Relationship Manager with more than 6 years of industry experience in Accounting and Finance, who is highly organized and efficient in fast-paced multitasking environments. Bringing in an excellent ability to articulate complex analytical, and data product concepts and soft skills to maximize commercial value.
Overview
7
7
years of professional experience
Work History
Senior Relationship Manager
S&P Global Market Intelligence
05.2023 - Current
- Strategically cultivated and managed diverse relationships in academia, government, corporates, and professional services, contributing to a 30% increase in the client base, diversifying the portfolio and unlocking new revenue streams.
- Exceeded renewal rate target by achieving an exceptional 99.8%, surpassing the 94% goal in 2023, demonstrating a strong commitment to customer retention and satisfaction
- Surpassed the 2023 annual indirect sales goal, achieving an outstanding 150.54% against the target, showcasing a proactive approach to driving revenue and surpassing sales expectations.
Relationship Manager
S&P Global Market Intelligence
02.2020 - 04.2023
- Consistently achieved annual renewal goals and delivered an exceptional 333% increase in new business sales in 2021. Distinguished as the highest usage growth achiever across the APAC region, leveraging innovative client engagements In 2022.
Associate
S&P Global Market Intelligence
02.2018 - 01.2020
- Averaged 300 successfully resolved client cases per month, maintaining an outstanding 98% client satisfaction rate by providing efficient diagnoses, troubleshooting, and resolution of global data-related problems.
- Led initiatives addressing complex data issues, achieving a remarkable 25% reduction in the average resolution time. Additionally, contributed to a notable 30% enhancement in overall data quality, positively impacting the performance and satisfaction of clients.
- Mentored a cohort of high-performing mentees, enabling them to graduate 20% earlier than the target date. Demonstrated exceptional mentoring skills and knowledge transfer capabilities, contributing to the accelerated professional development of the mentees.
Tax Associate
PwC Hong Kong & China
01.2017 - 02.2018
- Specialized in Hong Kong and China tax, providing expert assistance to organizations and individuals for tax planning, advice, and timely execution, while maintaining a 100% success rate in handling dispute tax cases.
Education
Graduate Certificate of Financial Technology -
University of New South Wales
06.2024
Bachelor of Commerce, Professional Accounting -
Macquarie University
09.2015
Skills
- Negotiation skills
- Problem solving
- Lead Generations
- Regulatory compliance
- Technology proficiency
- Customer Engagement
- Attention to Detail
- Business Development
- Innovative thinking
- Customer Retention Strategies
- Analytical and Critical Thinking
- Programming languages
Board/ Committee Membership
Deputy Chairlady (CPA Australia, Young Leaders Committee), 01/2022, Present
Affiliations
- Certified Practising Accountant Australia
Languages
English
Native or Bilingual
Chinese (Cantonese and Mandarin)
Native or Bilingual
Spanish
Full Professional
Volunteer Experience
- Treasurer (S&P Global WINS), 10/1/2022, Present, Responsibilities include budgeting, reporting and record keeping.
- Translator (Mind HK), 01/2020, Present, Translate clinical campaigns or research from English to Chinese on a project basis and communicate with project managers for effective solution delivery.
Timeline
Senior Relationship Manager
S&P Global Market Intelligence
05.2023 - Current
Relationship Manager
S&P Global Market Intelligence
02.2020 - 04.2023
Associate
S&P Global Market Intelligence
02.2018 - 01.2020
Tax Associate
PwC Hong Kong & China
01.2017 - 02.2018
Graduate Certificate of Financial Technology -
University of New South Wales
Bachelor of Commerce, Professional Accounting -
Macquarie University
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