Krystl Stummvoll
Joondalup,WA
Summary
Highly organized and dependable individual with a proven track record of effectively managing multiple priorities with a positive, can-do attitude. Willingness to take on additional responsibilities to achieve team goals.
Thrives in fast-paced environments and passionate about developing strong customer and team relationships.
Overview
7
7
years of professional experience
Work History
Team Leader
BOUNCEinc
Joondalup, WA
02.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, providing a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to their individual strengths and areas of expertise.
- Resolved customer concerns and complaints to deliver a satisfactory outcome for all parties.
Cafe Supervisor
BOUNCEinc
Joondalup, WA
01.2021 - 02.2023
- Assessed stock, ordered and received deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Evaluated staffing requirements and recruited new employees through job postings and social media.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained employees in sales, safety and to consistently exceed customers expectations and provide great customer service.
Cafe All Rounder
Latitude
Joondalup, WA
05.2019 - 01.2021
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and inviting product displays to encourage customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
Receptionist
Latitude
Joondalup, WA
03.2018 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Skills
- Performance management
- Recruitment and training
- Team leadership
- Priority management
- Conflict resolution
- Customer service
Additional Information
REFERENCES:
Paul Brownrigg, previous Manager at Bounce
-0428170998
Karissa McQuiggan, previous Cafe Supervisor at Latitude
-0434522185
Timeline
Team Leader
BOUNCEinc
02.2023 - Current
Cafe Supervisor
BOUNCEinc
01.2021 - 02.2023
Cafe All Rounder
Latitude
05.2019 - 01.2021
Receptionist
Latitude
03.2018 - 05.2019