Krystle BUGDEN
TUROSS HEAD,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Trade Specialist
Bunnings Warehouse
BATEMANS BAY, NSW
02.2023 - Current
- Ensured timely delivery of shipments by coordinating with dispatch
- Performed administrative tasks such as filing documents, updating databases, and preparing correspondence.
- Worked closely with other departments in order to resolve any issues related to the quotation process.
- Reviewed customer orders to determine appropriate pricing and discounts.
- Verified product availability, delivery times, and shipping costs prior to submitting quotes.
- Analyzed competitor pricing strategies in order to adjust quotes accordingly.
- Developed long-term relationships with customers by providing exceptional customer service.
- Investigated discrepancies between actual invoices and original quotes when necessary.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
Complex Customer Service
Telstra
Remote, NSW
11.2022 - 04.2023
- Answered customer inquiries and resolved customer issues in a timely manner.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Created reports on customer feedback surveys to identify areas of improvement in service delivery.
- Performed troubleshooting steps to diagnose and resolve system issues quickly.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
Department Supervisor
Bunnings Warehouse
Batemans Bay , NSW
02.2019 - 02.2023
- Monitored department operations to ensure productivity standards were met.
- Provided coaching and mentoring support to team members.
- Established goals for each team member and monitored progress towards those objectives.
- Evaluated current systems and identified opportunities for streamlining processes.
- Investigated potential problems or discrepancies reported by team members.
- Managed inventory levels of supplies required for daily operations.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed the inwards goods process, ensuring all products were received
- Liaised with external suppliers to resolve issues related to deliveries, orders and payments.
- Tracked shipments
- Maintained a safe work environment by enforcing safety standards throughout the warehouse.
- Inspected incoming shipments for accuracy against purchase orders
Activities Organiser
Bunnings Warehouse
BATEMANS BAY, NSW
05.2015 - 02.2019
- Developed and implemented programs for DIYs
- Planning of special events such as holiday celebrations and fundraisers.
- Maintained accurate records of participant attendance and progress reports.
- Performed administrative tasks such as filing paperwork or ordering supplies.
- Managed inventory and ordered new supplies for activities when stock was running low.
- Managed budgeted activities expenditures to minimize operational costs.
- Planned programs of events or schedules of activities.
- Delegated work to team, setting priorities and goals.
- Managed corporate websites by ensuring content is current and accurate.
- Analyzed customer feedback data to identify trends in consumer opinion about a product or service.
- Coordinated special events such as trade shows and store openings.
Sales Consultant
Southern Phone
Moruya, NSW
10.2013 - 05.2015
- Assisted customers in selecting appropriate products or services for their needs.
- Educated customers about products and services offered by the company.
- Placed orders and answered customer questions through email and over phone to maximize customer service.
Duty Manager
IGA Supermarket
Yass, NSW
06.2006 - 11.2013
- Developed and implemented strategies to improve customer service.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Responded promptly to any emergency situations that arose during shifts.
- Handled employee problems in absence of general manager.
- Received and unpacked shipments, verified contents against invoices, and stocked shelves accordingly.
- Maintained store shelves by removing expired products, rotating stock, and restocking items as needed.
- Organized backroom storage areas to ensure efficient product retrieval.
- Assisted customers in locating merchandise on the sales floor.
- Regularly checked inventory levels of existing stock to determine reorder needs.
- Built displays for new products and promotional materials.
Education
Business Studies Certificate II - Business Studies
Illawarra Institute
Yass, NSWSkills
- Customer Service
- CRM Software
- Team Leadership
- Computer Skills
- Microsoft Office
- Complaint Resolution
- Data Entry
- Technical Support
References
References available upon request.
Timeline
Trade Specialist
Bunnings Warehouse
02.2023 - Current
Complex Customer Service
Telstra
11.2022 - 04.2023
Department Supervisor
Bunnings Warehouse
02.2019 - 02.2023
Activities Organiser
Bunnings Warehouse
05.2015 - 02.2019
Sales Consultant
Southern Phone
10.2013 - 05.2015
Duty Manager
IGA Supermarket
06.2006 - 11.2013
Business Studies Certificate II - Business Studies
Illawarra Institute
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