Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystle Morgan

Wollongong,Australia

Summary

Training Services Manager with over 5 years of experience in leading educational teams at The Australian College of Commerce and Management. Proven track record in utilising extensive qualifications to educate others and enhance team performance. Actively involved in community service as a board member for a local charity and Training Coordinator for Disaster Relief Australia, recognized as NSW Illawarra Volunteer of the Year. Committed to leveraging skills for meaningful contributions while pursuing professional growth.

Overview

19
19
years of professional experience

Work History

National Compliance and Student Wellbeing Manager

The Australian College of Commerce and Management
Wollongong, NSW
05.2019 - Current
  • Managing a team of educators in the areas of Finance/Accounting, Business, Human Resources, IT, Leadership, Project management and more plus the completion of the below tasks sees the successful running of a national vocational college that successful educates thousands of students and trainees annually.
  • Day to day management of educators
  • Compliance Management
  • Staff Development
  • Performance Management
  • Development, Assessment, Moderation/Validation of course material
  • Complaints
  • Scheduling
  • Liaising with internal and external Stakeholders
  • Interpretation of Government Legislation and Policy
  • Complex Issue Escalations and Resolutions
  • Human Resource Issues
  • Recently promoted to National Compliance Manager
  • [Team Leader – Training Services Manager]

Candidate Coach

Campbell Page Kiama/Shellharbour/ Wollongong
04.2017 - 05.2019
  • Working within the Job Active contract to assist unemployed and disadvantaged job seekers to become job ready, obtain a job and stay gainfully employed.

Customer Service Officer

Department of Human services
05.2012 - 02.2017
  • Experienced in Family assistance, Employment services, youth and students and national security. Working out of the Wollongong Smart Centre dealing with phone enquiries, assessing and granting claims, debt management, complaints and customer service before moving on to work as Subject Matter Expert in Youth and Students and Employment Services.

Duty Manager

Berkeley Hotel
01.2011 - 11.2011
  • Working as the night manager of the hotel on a full-time basis. My duties included things such as Cash handling, Staff management, computers/data entry, difficult patrons, opening and closing, and all other aspects of hotel management.

Full time Manager/ operator

Royal Hotel Blayney N.S.W
09.2006 - 07.2011
  • As the manager of the business my duties included tasks like Staff management, finance management, customer service, organizing entertainment, dealing with difficult customers, control bookings/accommodation, stock control and ordering, promoting business and all other areas of the day to day running.

Education

Diploma And Certificate IV - Human Resources

ACCM

Diploma - Business

ACCM

Certificate IV - Project Management

Certificate IV - Records and information Management

Certificate IV - Training and Assessment

Assess Adult LLN - undefined

Certificate IV - Leadership and Management

Bachelor - Psychological Science

University of New England

Skills

  • Team leadership and management
  • Complex problem-solving
  • Staff training and development
  • Documentation and reporting
  • Operations management
  • Customer relationship management
  • Performance management
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Performance evaluations
  • Business administration
  • Key performance indicators
  • Expectation setting
  • Clear communication
  • Employee onboarding
  • Coaching and mentoring
  • Policy development and implementation
  • Recruiting and interviewing
  • Stakeholder management
  • Disciplinary techniques
  • Teamwork and collaboration
  • Problem resolution strategies

Timeline

National Compliance and Student Wellbeing Manager

The Australian College of Commerce and Management
05.2019 - Current

Candidate Coach

Campbell Page Kiama/Shellharbour/ Wollongong
04.2017 - 05.2019

Customer Service Officer

Department of Human services
05.2012 - 02.2017

Duty Manager

Berkeley Hotel
01.2011 - 11.2011

Full time Manager/ operator

Royal Hotel Blayney N.S.W
09.2006 - 07.2011

Certificate IV - Project Management

Certificate IV - Records and information Management

Certificate IV - Training and Assessment

Assess Adult LLN - undefined

Certificate IV - Leadership and Management

Bachelor - Psychological Science

University of New England

Diploma And Certificate IV - Human Resources

ACCM

Diploma - Business

ACCM
Krystle Morgan