KRYSTLE SIMMONS
Brisbane,QLD
Summary
An energetic, polite, reliable, committed hard working person with a strong work ethic. Dedicated to all tasks and takes pride in work, who quickly learns and masters new concepts and skills. Seeking part time/ casual work.
Overview
11
11
years of professional experience
Work History
Corporate Stewardess/ Hostess
Obrien Group
07.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Drove excellent customer service through coaching, role modelling and incorporating customer feedback to reinforce and improve quality of service
- Served appetizers, delivered entrees and refilled beverages for many guests at different events and functions (sometimes 100+ guests)
- Arranged and prepared tables for customers to offer memorable experiences to guests and prepare table settings and seating plans for event themes
VIP Bottle Service Host
OASIS Brisbane
08.2023 - Current
- Maintained an atmosphere of enthusiastic customer service
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring and training new team members.
- Cross-trained and provided backup support for organizational leadership.
FOOD AND BEVERAGE ATTENDANT - CAFE & RESTAURANT
Gallery of Modern Art & Art Gallery
03.2019 - 11.2021
- Maintained energy and enthusiasm in fast-paced environment
- Established welcoming atmosphere by greeting each guest warmly
- Utilized POS system to receive and process food and beverage orders
- Assisted servers with delivering food, filling beverages and retrieving items for guests
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
FOOD AND BEVERAGE ATTENDANT - EVENTS & FINE DINING
Gallery of Modern Art & Art Gallery
03.2019 - 11.2021
FOOD AND BEVERAGE ATTENDANT - CAFE, RESTAURANT & EVENTS
Kedron Wavell Services Club
04.2017 - 10.2018
- Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Managed bar inventory, restocked supplies and placed orders
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register
- Set dining tables according to type of event and service standards
- Executed synchronized meal service simultaneously serving multiple guests
- Circulated appetizer and drink trays smoothly around events to offer selections to guests
- Maintained event cleanliness during service by promptly clearing dishes after each course
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
CREW MEMBER - FRONT OF HOUSE
KFC - Aspley
02.2015 - 03.2017
- Resolve service issues in a professional way
- Great customer service skills
- Mastered computer system for automated taking
- Quickly and efficiently processed payments and made accurate change
- Cleaning duties, wipe benches, sweep/mop, scrub/squeegee floors, etc
- Closely followed standard procedures and presentation to ensure customer satisfaction
- Took initiative to find extra tasks when scheduled duties were completed
- Work well with team members or alone
- Maintained a neat and well-presented appearance
CREW MEMBER - CASHIER
Hungry Jacks - Aspley
09.2013 - 01.2015
Education
First Aid Certificates -
Australian Red Cross Society
06.2023
RSA & RSG Certificates - undefined
Galaxy Training Australia
07.2023
Certificate III in Hospitality -
MEGT - Australian Aprenticeships
Bachelor of Internation Business & Marketing -
Queensland University of Technology
02-2026
Diploma of Interior Design and Decoration - undefined
CATC Design School
01.2019
Skills
- Organized
- Time management
- Excellent at multitasking
- Strong communication skills
- Flexible schedule
- Delivers exceptional customer service
- Work well under pressure
- Works well with others or alone
Timeline
VIP Bottle Service Host
OASIS Brisbane
08.2023 - Current
Corporate Stewardess/ Hostess
Obrien Group
07.2023 - Current
FOOD AND BEVERAGE ATTENDANT - CAFE & RESTAURANT
Gallery of Modern Art & Art Gallery
03.2019 - 11.2021
FOOD AND BEVERAGE ATTENDANT - EVENTS & FINE DINING
Gallery of Modern Art & Art Gallery
03.2019 - 11.2021
FOOD AND BEVERAGE ATTENDANT - CAFE, RESTAURANT & EVENTS
Kedron Wavell Services Club
04.2017 - 10.2018
CREW MEMBER - FRONT OF HOUSE
KFC - Aspley
02.2015 - 03.2017
CREW MEMBER - CASHIER
Hungry Jacks - Aspley
09.2013 - 01.2015
RSA & RSG Certificates - undefined
Galaxy Training Australia
Diploma of Interior Design and Decoration - undefined
CATC Design School
First Aid Certificates -
Australian Red Cross Society
Certificate III in Hospitality -
MEGT - Australian Aprenticeships
Bachelor of Internation Business & Marketing -
Queensland University of Technology
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