Summary
Overview
Work History
Skills
Certification
Work Availability
Quote
Timeline
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Krystle Watt

Townsville,QLD

Summary

Driven Venue Manager with a proven track record at Lillywhite Hotel Group, enhancing customer satisfaction and profitability through expert event management and relationship building. Excelled in staff management, budget control, and safety compliance, achieving significant revenue growth. Skilled in personnel management and guest relations, adept at fostering teamwork and collaboration for outstanding service delivery.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Venue Manager

Lillywhite Hotel Group - Riverview Tavern
05.2021 - Current
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Supervised events from start to finish using effective crowd control methods.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
  • Increased event bookings by developing and maintaining strong relationships with clients and vendors.
  • Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
  • Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
  • Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
  • Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Hotel Duty Manager

Lillywhite Hotel Group - Bohle Barn Hotel
05.2018 - 05.2021
  • Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
  • Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
  • Maintained high standards of cleanliness throughout the property, conducting regular inspections to ensure compliance with health and safety regulations.
  • Guaranteed timely check-ins and check-outs by implementing efficient front desk processes and procedures.
  • Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.
  • Managed guest reservations accurately, optimizing room allocation to maximize revenue opportunities.
  • Improved overall efficiency with regular evaluations of staff performance and targeted training programs.
  • Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
  • Ensured seamless event coordination for conferences, meetings, and weddings by working closely with event planners.
  • Coordinated staff schedules efficiently to maintain appropriate staffing levels during peak periods while avoiding overtime costs.
  • Provided exceptional service and assistance to guests upon check-in.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided services efficiently and with high level of accuracy.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Increased customer service ratings through personable service.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Assisted with meals throughout service hours.

Food & Beverage Supervisor

Airlie Beach Hotel
08.2015 - 05.2018
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.

Skills

  • Writing and verbal communication
  • Relationship Building
  • Personnel Management
  • Health and safety compliance
  • Hiring and Onboarding
  • Payroll Administration and Timekeeping
  • Scheduling
  • Teamwork and Collaboration
  • Customer Service
  • Team Leadership
  • Customer Service Management

Certification

  • Responsible Management of Licenced Venue , QLD Training Solution Pty Ltd - 12/12/2019
  • Liquor Approved Manager, Expiry Date: 12/11/2026
  • Licence to perform High Risk Work, Expiry Date: 21/10/2026
  • Gaming Nominee Licence, Expiry Date: 09/06/2026
  • Customer Liaison Officer, QLD Training Solution Pty Ltd - 12/12/2019
  • Provide Responsible Service of Alcohol, Issued Date: 12/09/2018
  • Provide Responsible Gambling Service, Issued Date: 13/09/2018
  • Food Safety Supervisors Certificate, Issued Date: 14/12/2023
  • First Aid Certificate, Issued Date: 03/11/2023
  • Open Drivers Licence, Expiry Date: 05/05/2025

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Venue Manager

Lillywhite Hotel Group - Riverview Tavern
05.2021 - Current

Hotel Duty Manager

Lillywhite Hotel Group - Bohle Barn Hotel
05.2018 - 05.2021

Food & Beverage Supervisor

Airlie Beach Hotel
08.2015 - 05.2018

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Krystle Watt