Ksenia Reed
Perth,Australia
Summary
Professional with strong background in school administration, travel coordination, event planning and fitness. Proven track record in managing office operations, coordinating schedules, and supporting faculty and staff. Skilled in communication, organization, and problem-solving. Striving in fast paced environments, easily adapting to changing needs, and consistently upgrading my skills to match fast paced world. Experience in customer service, complaints resolution, managing travel and organizing events.
Overview
21
21
years of professional experience
Work History
Gym and Membership Instructor
City Of Wanneroo
12.2020 - Current
- Overseeing smooth daily operation of the Gym.
- Process payments, maintain accurate records of financial transactions.
- Collaborate with other departments and team members to ensure smooth operations and exceptional customer service.
- Assist members with all the enquiries.
- Processed new and existing membership enquiries, suspensions, cancellations, upgrades.
- Maintain accurate records of membership details, attendance figures, and financial transactions in accordance with policies and procedures of the Centre.
- Facilitate welcoming atmosphere for new members, offering personalized tours of the facility and answering questions about available services.
- Perform required administrative tasks.
- Improve gym member satisfaction by providing excellent customer service.
- Establish rapport with members through consistent engagement.
- Enhance gym safety by conducting regular equipment inspections and promptly reporting any issues to management.
- Coordinate members’ requests with personal trainers to schedule appointments, streamlining the booking process and enhancing overall efficiency.
- Contribute to the growth of membership sales by effectively communicating the benefits of joining the facility by engaging with potential members and participating in promotional events.
- Collaborate with other departments towards reaching the Centre’s goals.
- Handle member complaints professionally and efficiently, forwarding any unresolved issues to management for further action if necessary.
- Participate in marketing campaigns and activities.
Wellness Advisor/ Sports Facilities Administrator
Sodexo Remote Sites Australia
12.2018 - 08.2019
- Coordinated health and wellness activates, promoting community engagement withing mining community.
- Organized toolbox talks and prestart stretches for Sodexo and Rio Tinto staff.
- Organized monthly fitness challenges.
- Promoted and organized fund-raising activities within mining community for Leukemia Foundation, Cancer Foundation, Mental Health Foundation, in collaboration with the Sodexo Remote Sites Australia head office.
- Cooperated with local schools, library and the Council delivering social and sporting events for the community.
- Prepared monthly newsletters, weekly and monthly reports.
- Organized monthly wellness workshops within local community.
- Monitored compliance with local regulations governing health centers by maintaining accurate records of required documentation.
- Improved community wellness by conducting comprehensive health assessments and creating personalized plans.
- Promoted upcoming activities via social media promotions.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
Groups and Events Travel Coordinator
ATPI Corporate Events
03.2015 - 01.2017
- Organized travel itineraries for academic groups from various Australian Universities to international conferences, study tours and incentive trips.
- Organized participation in domestic conferences, functions and events: booked facilities, equipment and dinners.
- Collaborated with other departments to provide a coordinated communication for the events.
- Ensured profitable revenue earnings in accordance with the client's agreements and company's sale targets.
- Conducted post events evaluation.
- Liaised with domestic and international airlines, hotels, suppliers.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
- Facilitated seamless communication between groups, suppliers, colleagues, and management through regular updates on trip progress.
- Provided timely reports on budgeting concerns or discrepancies related to client accounts.
Executive Assistant
Sumatra LTD
03.2011 - 01.2014
- Arranged international and domestic travel.
- Organized participation in conferences and events.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Facilitated training and onboarding for incoming office staff.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
Corporate Travel Coordinator
NEW STANDARD OF BUSINESS TRAVEL
01.2008 - 01.2011
- Developed customized travel plans for executive-level employees, ensuring seamless business travel.
- Provided registration to Medical Congresses and Conferences in accordance with annual deadlines and policies.
- Ensured timely issue of visas, passports, and other required documentation.
- Provided ongoing support to groups before, during and post travel to ensure successful travel experience.
- Assisted in the development of an emergency response plan for traveling employees to ensure their safety while abroad.
- Educated new employees on corporate travel policies and procedures.
- Managed relationships with preferred vendors to secure exclusive discounts and benefits for the company.
- Coordinated group travel arrangements to specialized exhibitions around the world.
- Maintained detailed records of all corporate travel expenses for accurate financial reporting and budget forecasting.
- Updated and maintained customer databases to increase customer retention.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations.
School Administrative Assistant
Smila N2 Hight School
09.2006 - 10.2007
- Maintained a welcoming front office environment for students, parents, staff, and visitors to promote positive school culture.
- Facilitated effective communication between administration and staff by promptly addressing concerns or inquiries via email or phone calls.
- Managed school calendar updates for holidays, meetings, conferences, workshops, or special event
- Supported school events and activities by coordinating schedules, logistics, and resources.
- Assisted coworkers and staff members with special tasks on daily basis.
Corporate Travel Coordinator
WORLDSERVICE GROUP, Business Travel Agency
07.2004 - 06.2007
- Negotiated favorable rates with airlines, hotels, and transportation providers to optimize company budget.
- Developed customized travel plans for executive-level employees, ensuring seamless business trips.
- Ensured timely delivery of visas, passports, and other required documentation for international business trips.
- Served as the main point of contact for all corporate travel needs, addressing inquiries promptly and professionally.
- Delivered exceptional customer service to internal clients by resolving issues quickly and efficiently.
- Assisted with meeting and event planning activities.
- Coordinated group travel arrangements for conferences, meetings, and events within specified budgets.
- Streamlined corporate travel processes for improved efficiency and cost savings.
- Reduced overall travel costs by consistently monitoring industry trends and identifying opportunities for negotiated deals or alternative options.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Generated travel-related reports for clients to facilitate decision-making.
- Maintained detailed records of all corporate travel expenses for accurate financial reporting and budget forecasting.
School Administration Officer
Liceum of Mathematics
09.2004 - 05.2006
- Maintained accurate records of student attendance, academic achievements, disciplinary actions, and other relevant information.
- Supported teaching staff with the development of curriculum materials, ensuring compliance with educational standards and guidelines.
- Served as liaison between parents and students.
- Coordinated school facility use with maintenance personnel.
- Managed phone and email correspondence and handled enquires.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Bachelor of Arts - Philology;Teacher of English Language & Literature
Cherkassy State Univercity
Skills
- Collaborative team player
- Engaging presentation style
- Online teaching experience
- Administrative support
- Computer proficiency
- Documentation and recordkeeping
- Proficient Microsoft and IOS user, all applications
- Speak several foreign languages
- Strong interpersonal skills
- First aid and CPR
- Strong interpersonal skills
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Reliability
Timeline
Gym and Membership Instructor
City Of Wanneroo
12.2020 - Current
Wellness Advisor/ Sports Facilities Administrator
Sodexo Remote Sites Australia
12.2018 - 08.2019
Groups and Events Travel Coordinator
ATPI Corporate Events
03.2015 - 01.2017
Executive Assistant
Sumatra LTD
03.2011 - 01.2014
Corporate Travel Coordinator
NEW STANDARD OF BUSINESS TRAVEL
01.2008 - 01.2011
School Administrative Assistant
Smila N2 Hight School
09.2006 - 10.2007
School Administration Officer
Liceum of Mathematics
09.2004 - 05.2006
Corporate Travel Coordinator
WORLDSERVICE GROUP, Business Travel Agency
07.2004 - 06.2007
Bachelor of Arts - Philology;Teacher of English Language & Literature
Cherkassy State Univercity
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