Kseniia Statnykh
Caringbah,Australia
Summary
Adept at navigating complex financial landscapes, I leveraged my Microsoft Office expertise and exceptional communication skills at Colonial First State to enhance operational efficiency and client satisfaction. My proactive approach in risk evaluation and compliance management drove significant improvements in process optimization and client relationship management, showcasing my ability to multitask and organize effectively.
Overview
11
11
years of professional experience
Work History
Financial Case Manager
Colonial First State
Sydney, Australia
07.2020 - Current
- Reviewing and processing requests received from advisors
- Completing due diligence checks and KYC
- Conducting end-of-month commission run and monthly settlement checks
- Adviser and licensee on-boarding and off-boarding processes
- Working alongside with financial risk management team to prevent any fraudulent activity and improve the operational processes
- Managing any upcoming email correspondence, escalating requests to the dedicated team
- Resolving and processing any upcoming escalations received from team leader
Financial Services Administrator
Colonial First State
Sydney, Australia
05.2019 - 06.2020
- Reviewing and processing requests by clients and advisors to update information on their account
- Resolving and processing any upcoming escalations received from manager
- Answering phone calls from advisers and investors as well as assisting Call Centre with any inquiries over the phone or via Skype
- Assisting new stuff and other teams with any questions in regards to Dealer and Adviser queues
Group Reservations Supervisor
Amora Jamison Hotel
Sydney, Australia
02.2018 - 04.2019
- Ensured smooth running of the day-to-day operations for the Reservations Department
- Prepared Group and Conference folders and briefed departments as required for large events
- Coordinated group reservations ensuring contract rates are loaded correctly into reservations to maximise efficiency and eliminate revenue rebates
- Worked closely with Sales and Conference & Events teams regarding new group contracts and assisting the team with rates and availability of the hotel, maintaining good relationships with the clients and accommodating their requests or offering alternative options
- Efficiently communicated with the clients regarding the accommodation management for their events & conferences
- Provided an administrative support to the sales team including group &event reports distribution, project reporting, maintaining budget plans, group & events status updates and other supporting documentation
- Worked closely with the Director of Revenue and Reservations Manager, particularly with regards to the availability and rates for group bookings and maintain a positive selling approach to maximise yield in both occupancy and rates
- Assisted Front Office Manager in achieving benchmark Data Quality scores, and maintaining a culture of collecting accurate data
- Attended all scheduled client meetings and hotel breathings
Reservations Sales Agent
Amora Jamison Hotel
Sydney, Australia
09.2016 - 02.2018
- Received reservation requests via phone, I-hotelier, e-mail;
- Answered all reservation enquiries individually and enthusiastically following the established hotel telephone communication guidelines;
- Worked closely with Sales and Marketing Department with regard to all matters pertaining to fit bookings;
- Communicated any guest special requests to appropriate departments and follow up to make certain the request has been fulfilled in accordance with the guest's wishes;
- Worked closely with the Reservation Manager, particularly with regard to the availability and rates for FIT the booking
- Had a full working knowledge of all current room rates and packages available at the hotel;
- Maintained complete and accurate reservations files;
- Assisted Front Desk and back office personal when necessary;
Administrative Assistant
Atrio Apartments
Brisbane, Australia
04.2015 - 02.2016
- Was responsible for providing a friendly and welcoming service to all hotel guests
- Provided information about the city events and hotel to customers over the telephone and in person, and processed bookings
- Coordinated work with the maintenances personal and other support staff to ensure that all necessary cleaning and repairs are completed in timely fashion
- Processed customer accounts and collected payments
- Accurately prepared and filled all required paperwork at the end of every shift, processed a back up
- Dealt with all customer inquiries and complains in a professional and friendly manner
Administrative Assistant / Student Support Office
Study English in Canada Ltd.
Toronto, Canada
12.2013 - 03.2015
- Assisted the Registrar in all aspects of student administration, including timetabling, processing of offers for international students
- Proactively communicated with enrolled students to establish a positive connection via phone, email, text and in-person;
- Established support networks for students and their families with other staff, government services and community agencies that enhance student learning and wellbeing outcomes
- Prepared and delivered individual and small group student workshops that target the development of effective coping skills and positive relationships at school
- Established and supported processes for students' involvement in, and feedback on, school-based wellbeing
- Pro-actively liaised with partner schools to support transition of students, as well as support siblings where necessary
Education
Certificate - Risk in Morden Society
Leiden University
Leiden, Netherlands04.2023
Bachelor of Commerce (BC's) - Hospitality and Events Management
Ural State University of Physical Culture
Chelyabinsk, Russia01.2012
Skills
- Microsoft Office Proficiency
- Ethical Decision-Making
- Compliance Management
- Understanding of Insurance Compliance
- Risk Evaluation
- Annual case reviews
- Quality assurance controls
- Clear Communication Skills
- Multitasking and organization
- Data Analysis Proficiency
- Client relationship management
Timeline
Financial Case Manager
Colonial First State
07.2020 - Current
Financial Services Administrator
Colonial First State
05.2019 - 06.2020
Group Reservations Supervisor
Amora Jamison Hotel
02.2018 - 04.2019
Reservations Sales Agent
Amora Jamison Hotel
09.2016 - 02.2018
Administrative Assistant
Atrio Apartments
04.2015 - 02.2016
Administrative Assistant / Student Support Office
Study English in Canada Ltd.
12.2013 - 03.2015
Certificate - Risk in Morden Society
Leiden University
Bachelor of Commerce (BC's) - Hospitality and Events Management
Ural State University of Physical Culture
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