Kinjal Shah
Summary
Dedicated Customer Service professional and passionate about delivering the best. With 10+ years of experience in jewellery insurance, I bring a thorough understanding of customer behaviour, administrative duties and organizational skills. I am ethical, trustworthy, responsible, and accountable to deliver high degree of job devotion with a positive outlook towards work and life.
Overview
14
14
years of professional experience
Work History
Customer Service Sales Administrator
Q Report Jewellery Insurance
07.2012 - 04.2023
- Handled customer inquiries and provide complete product knowledge with online quotes.
- Answered constant flow of customer calls and respond with quick followups.
- Updated account information to maintain customer records.
- Provided all relevant information relating our insurance product and set up policies in a timely manner.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer payments to maintain up to date accounts and keep our customer policies active.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Communicated with jewellers to obtain details for customer's policy.
- Accurately checked policy details before sending documents to clients.
- Maintained accurate and timely information with Q Portal database.
- Oversee and action any policy changes to accurately track and provide status updates to the manager.
- Worked towards achieving agreed upon KPIs.
- Provided the benefits and procedures of the financing options with IQumulate Edge to retain customers.
- Proactively established and maintained effective working relationships with all support and sales staff, jewellers and IQumulate staff.
- Participated in ongoing and timely completion of Chubb compliance training via Safetrac.
Medical Office Assistant
Dr Gordon's Room- Psychotherapist
07.2012 - 08.2014
- Adhered to strict guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to the doctor.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in doctor's calendar and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Used MYOB to maintain patient records, preparing invoices and maintaining accounts.
- Maintained and updated AHPRA documents for the doctor.
- Other ad-hoc administrative and reception duties.
Customer Team Member
WorldShiner Pty Ltd
11.2008 - 02.2011
- Handled calls promptly and with courteous professionalism.
- Processed diamond orders, service requests and applied information to customers.
- Liaised with other sister offices to process import, export orders for month end statements.
- Updated account information to maintain customer records.
- Performed banking tasks for accounts receivable and payable.
- Delivered goods to customers in a timely manner.
- Other ad-hoc duties as required by the team.
Education
Certificate III in Business Administration
TAFE Institute
Sydney12.2011
Post Graduate Diploma in Business And Retail
Welingkar Institute of Management
Mumbai- India06.2008
Masters in Commerce
University of Mumbai
07.2006
Bachelor of Management Studies
University of Mumbai
12.2004
Skills
- Interpersonal skills
- Excellent customer service
- Communication skills
- High attention to detail
- Problem solving ability
- Office administration
- MS Office
- CRM portal knowledge
References
Available upon request
Timeline
Customer Service Sales Administrator
Q Report Jewellery Insurance
07.2012 - 04.2023
Medical Office Assistant
Dr Gordon's Room- Psychotherapist
07.2012 - 08.2014
Customer Team Member
WorldShiner Pty Ltd
11.2008 - 02.2011
Certificate III in Business Administration
TAFE Institute
Post Graduate Diploma in Business And Retail
Welingkar Institute of Management
Masters in Commerce
University of Mumbai
Bachelor of Management Studies
University of Mumbai
Similar Profiles
Denholm HolbrookDenholm Holbrook
Geopolitical Analyst at Geopol ReportGeopolitical Analyst at Geopol Report
Isaac EllsworthIsaac Ellsworth
Manager of Athlete Relations at National Scouting ReportManager of Athlete Relations at National Scouting Report
Jack WaldvogelJack Waldvogel
Writing Intern at Prep Baseball ReportWriting Intern at Prep Baseball Report
Alexandra VerkestAlexandra Verkest
Customer Service (sales administrator and logistics controller) at Sumitomo Bakelite Europe NVCustomer Service (sales administrator and logistics controller) at Sumitomo Bakelite Europe NV
Michela ShoushaniMichela Shoushani
Customer Service /Sales Administrator at AidacareCustomer Service /Sales Administrator at Aidacare