Kshitij Chhetri
Summary
Positive, upbeat, and results-driven individual with knack for leading teams and driving performance. Possesses in-depth understanding of inventory management and customer relations, with proven ability in process optimization and strategic planning. Dedicated to achieving operational excellence and fostering productive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Area Manager
Dust and shine cleaning services
02.2025 - Current
- Oversaw daily operations of cleaning teams, ensuring high standards of service delivery.
- Developed and implemented training programs for new staff to enhance skills and efficiency.
- Managed inventory and procurement of cleaning supplies, optimizing budget allocations.
- Conducted regular quality inspections to maintain service excellence and client satisfaction.
- In charge of regular supplies of chemical and other supplies.
- Resolved client issues promptly, maintaining strong relationships and trust in services provided.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Supervised various locations, enforcing high-quality standards of operation.
Supervisor
Dust and shine cleaning services
03.2022 - 01.2025
- Supervised daily operations to ensure high-quality cleaning standards and client satisfaction.
- Trained and mentored team members on effective cleaning techniques and safety protocols.
- Coordinated supply inventory management, ensuring availability of essential cleaning materials and equipment.
- Addressed client concerns promptly, fostering strong relationships and enhancing customer loyalty.
- Led team meetings to communicate objectives, share feedback, and promote a positive work environment.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
BBA - Accounting And Finance
Apollo International College
09-2016
Master in Professional Accountig - Finance And Marketing
Wentworth Institute If Higher Education
Sydney, NSW01-2022
Skills
- Workplace Health and Safety
- Safety Standards
- Leadership
- Operations management
- Relationship building and management
- Team development
- Administration
- Accounting
- Communication Skills
- National Quality Standard
- Staff management
- Staff training and development
- Staff scheduling
- Conflict management
- Attention to detail
Certification
- NSW Drivers Licence
- First Aid
- CPR
Languages
English
Hindi
Nepali
Timeline
Area Manager
Dust and shine cleaning services
02.2025 - Current
Supervisor
Dust and shine cleaning services
03.2022 - 01.2025
BBA - Accounting And Finance
Apollo International College
Master in Professional Accountig - Finance And Marketing
Wentworth Institute If Higher Education