Kshytij Sundas (Kells)
HURSTVILLE,NSW
Summary
As a recent Bachelor of Information Technology graduate from Kings own institute, I am eager to secure a role in the IT industry. With a strong educational foundation and a passion for technology, I bring a fresh perspective and a willingness to learn and grow. I am committed to staying up to date with the latest industry trends. With years of experience in customer service, I am equipped to contribute to an organization's success. I offer dedication, adaptability, and a problem-solving mindset, aiming to make a valuable contribution as an entry-level IT professional.
Overview
4
4
years of professional experience
Work History
Desktop Installation Team
Enbridge
01.2023 - Current
- Assisted in setting up and configuring workstations and peripherals for new employees.
- Setting up docking station with all the connection required.(Ethernet, Mouse, Keyboard, HDMI and Power)
- Documentation and maintaining inventory of IT equipment and supplies.
- Assisted in providing technical support to end-users by troubleshooting and resolving issues related to software, hardware, and networking.
- Operating system installation.
Shift Manager
Guzman Y Gomez
06.2019 - Current
- Provided excellent customer service and support to customers
- Resolved customer issues in a timely and professional manner
- Maintained knowledge of products and services offered by the store
- Handling phone calls regarding food complaints and resolving the issue
- Ordering and receiving deliveries from delivery partners
- Management of kitchen accessories and stocks
- Updating and Consulting with store manager about issues and new ideas to boost the business.
- Trained and mentored new employees to maximize team performance.
Academic Project
NOone
07.2022 - 10.2022
- Worked as a project manager and assigned task to every team member.
- Worked closely with stakeholders, such as faculty members and university staff, to gather project requirements.
- Project planning and collaborate with stakeholders to define project goals, objectives, and scope.
- Managed project timelines, track progress, and ensure tasks are completed according to schedule.
- Maintain project documentation, including project plans, meeting minutes, progress reports, and any changes or updates to project scope.
- Coordinate resources required for the project and meet clients budget.
Education
Bachelor of Information Technology -
Kings Own Institute
Sydney10.2022
Skills
- Effective communication
- Team management
- Time management
- Organizational
- Documentation and reporting
- Adaptability
- Continuous learning
- Attention to detail
- Analytical thinking
- Collabration
Accomplishments
- Microsoft Azure Fundamentals (AZ-900) – On going
- Windows 10/11: Troubleshooting
- Windows Server: Active Directory (AD), Group Policies, DNS, DHCP, File Server, Print server
- Office 365: Email, Account creation, Mail trace, Shared mailbox, SharePoint, Exchange Online
- Outlook: Troubleshooting, Creating folders, Signature Setup, Auto Replies
- Remote Support: Use of Remote Desktop Protocol (RDP), Zoom, Microsoft Teams, and TeamViewer
- Networking: Basic Networking (extending single or dual monitor, duplicating screen), Port forwarding
- Virtualisation: VMware, Hyper-V, Virtual Box
- Backup: Windows Server Backup, Office 365, Outlook backup, Azure and RAID.
Affiliations
Australian Computer Society (ACS) - Member ID:4363660
References
Available upon request
Timeline
Desktop Installation Team
Enbridge
01.2023 - Current
Academic Project
NOone
07.2022 - 10.2022
Shift Manager
Guzman Y Gomez
06.2019 - Current
Bachelor of Information Technology -
Kings Own Institute
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