Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Kuangrun Zhu

Melbourne

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Customer-oriented Supervisor with [Number] years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in [Type] industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers [Number] years of experience leading talented teams and exceeding objectives. Background includes strong history in [Area of expertise] work. Dependable [Job Title] with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Overview

5
5
years of professional experience

Work History

Warehouse Manager

Batteryexpert
07.2023 - Current
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.

Supervisor

BeiJing impression
05.2022 - 03.2023
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Implemented strategies to take advantage of new opportunities.
  • Organized client meetings to provide project updates.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Audited company's legal documents to verify compliant policies and procedures.

Senior Waitress

China chili
03.2019 - 02.2021
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Provided exceptional service to high volume of daily customers.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Set up tables in between patrons to reduce wait times.
  • Stocked service areas with supplies during slow periods.
  • Responded to ad hoc cleaning duties at end of shift.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Informed customers of daily specials and signature menu items.
  • Prepared checks, itemizing total meal costs and taxes.
  • Filled condiments and napkin containers during slack periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Education

Bachelor of Arts - Cyber Security

Deakin University
Melbourne, VIC
02.2022

Skills

  • Processes and Procedures
  • Improvement Plan Knowledge
  • Program Evaluation
  • Content Management Expertise
  • Experience in Leadership
  • Quantitative Skills
  • Training & Development
  • Basic Math
  • Conflict Resolution
  • Team Management
  • Computer Skills
  • Team Building
  • Organizational Skills
  • Relationship Building
  • Good Work Ethic
  • Planning & Organizing
  • Microsoft Office
  • PPE Use
  • People Skills
  • Flexible Schedule
  • Problem Resolution
  • Customer Service
  • Critical Thinking
  • Supervision & Leadership
  • Friendly, Positive Attitude

Languages

English
Professional
Chinese (Mandarin)
Native/ Bilingual

Additional Information

Height; 184cm weight; 92kg

Timeline

Warehouse Manager

Batteryexpert
07.2023 - Current

Supervisor

BeiJing impression
05.2022 - 03.2023

Senior Waitress

China chili
03.2019 - 02.2021

Bachelor of Arts - Cyber Security

Deakin University
Kuangrun Zhu