KUBRA PEKRU
Melbourne,VIC
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
COVER LETTER Motivated and detail-oriented recent graduate with a Bachelor's degree in Business Administration seeking a part-time position in the administration, or sales. Skilled in managing customer inquiries, coordinating reservations, and handling billing and payments. Proficient in SAP and CRM programs, Microsoft Office. Excellent communication and interpersonal skills, with experience working in fast-paced environments and as part of a team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RECEPTIONIST
Radisson on Flagstaff Gardens
12.2022 - Current
- Greeted and checked in over 50 guests, providing room keys and important information to ensure positive guest experience
- Answered questions and provided information to guests, including recommending local restaurants and attractions and explaining hotel policies
- Managed reservations and cancellations, ensuring accuracy and responding promptly to guest inquiries
- Processed payments, tracked expenses, and managed billing information for guests.
Cashier
IGA Lonsdale Liquor Shop
08.2022 - 11.2022
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assistant Account Manager
Torrecid Turkey
06.2021 - 08.2021
- Monitor inventory levels and production schedules to ensure timely delivery of goods to customers
- Respond to customer inquiries and provide exceptional customer service, addressing any concerns or issues may have
- Collaborate with supply chain and logistics teams to ensure timely and efficient delivery of raw materials to customers
Call Center Agent
Erişim Customer Service
08.2020 - 06.2021
- Communicated with customers via telephone to furnish information requested by customers
- Achieved call quality, productivity, and accuracy targets.
Assistant Account manager
Kilitçi Şakir Kuyumculuk
09.2020 - 12.2020
- Prepared and delivered effective sales presentations and proposals to prospective customers
- Maintenance client accounts planned, organized, and supervised sales process
- Respond to customer inquiries and provide exceptional customer service, addressing any concerns or issues customers may have.
Team Member
Domino's Pizza
09.2015 - 01.2019
- Served as active, and communicated with entire team Preparing orders as customer wants
- Delivered product purchases to customers appropriately.
Education
Bachelor's degree - Business Administration
Certificate IV, Diploma, Advanced Diploma - Informational Technology
Skills
- SAP and CRM Programs- Opera
- Microsoft Office Programs
- Micro Software Accounting Program
- Customer Communications
- Strong Team Player
- Office Equipment Operation
- Document Control
- Sorting and Labeling
Certification
- RSA Certificate - CFT International Pty Ltd
- Effective Communication and Body Language -Anadolu Uni. Business Adm. Club
- English - ILSC Education
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
RECEPTIONIST - Radisson on Flagstaff Gardens
12.2022 - Current
Cashier - IGA Lonsdale Liquor Shop
08.2022 - 11.2022
Assistant Account Manager - Torrecid Turkey
06.2021 - 08.2021
Assistant Account manager - Kilitçi Şakir Kuyumculuk
09.2020 - 12.2020
Call Center Agent - Erişim Customer Service
08.2020 - 06.2021
Team Member - Domino's Pizza
09.2015 - 01.2019
Anadolu University - Bachelor's degree, Business Administration
Academies Australasia Polytechnic - Certificate IV, Diploma, Advanced Diploma, Informational Technology
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