Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
CustomerServiceRepresentative

Kubra Fatima Moosavi

Prestons,NSW

Summary

Enthusiastic professional with 1 year as a professional customer service representative, motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound & outbound calls and sustaining satisfactory relationships with customers. Offers skills with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Tech Mahindra
11.2023 - 07.2024
  • Provided excellent customer service to resolve customer complaints promptly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained knowledge of current Telstra's products and services, exchange guidelines, payment policies and security practices.
  • Maintained over 95% of Net Promoter Score (NPS) from customer's survey ensuring on-point resolution.
  • Actively working within the team and ensuring to meet the targeted KPIs and stats.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Education

BBA -

Osmania University
Hyderabad - India
08-2021

Skills

  • Customer Service
  • Customer Relationship Management (CRM)
  • Inbound and Outbound Calling
  • Document Management
  • Adaptability and Flexibility
  • Teamwork skills
  • Complaint Handling & Resolution

Technical Skills

  • MS OFFICE SUITE
  • Salesforce Console
  • Siebel
  • ServiceNow

Timeline

Customer Service Representative

Tech Mahindra
11.2023 - 07.2024

BBA -

Osmania University

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Kubra Fatima Moosavi