Kudrat Kaur
Cannon Hill,QLD
Summary
Dynamic advocate with a talent for building strategic partnerships and addressing the needs of underserved communities. As an enthusiastic social work student with a strong multicultural perspective, I am eager to bridge academic knowledge with practical experience. My skills in connecting with diverse populations, understanding cultural contexts, and contributing to collaborative teams highlight my commitment to driving equitable social solutions and fostering meaningful change.
Overview
2
2
years of professional experience
Work History
Gas Station Attendant
Bp Gas Station
11.2022 - Current
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Maintained inventory of all saleable items.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
- Facilitated sales of services and goods.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Enhanced community engagement by participating in local events and promoting gas station.
- Resolved customer complaints, restoring satisfaction with prompt and courteous service.
Gas Station Attendant
Shell Gas Station
05.2022 - 11.2022
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Checked customer identification for alcohol, cigarette and lottery sales.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Maintained inventory of all saleable items.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
- Facilitated sales of services and goods.
- Assisted customers with operating fuel pumps, explaining proper fueling techniques.
- Collected gas and amenity payments based on customer orders.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Removed safety hazards, soiled items and trash from customer areas.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Responded to all customer inquiries thoroughly and professionally.
Amazon Courier
Amazon
06.2022 - 10.2022
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Delivered packages to customer doorsteps and business offices.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Lifted, lowered and carried packages typically weighing up-to 23 kgs throughout regular course of delivery
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor Of Social Work - Social Work
University of Sunshine Coast (USC)
Brisbane, QLD03.2026
Skills
- Customer service and assistance
- Safety awareness
- Problem-Solving
- Multitasking Abilities
- Reliability
- Organizational Skills
- Effective Communication
- Punctual and Reliable
- Patience and Empathy
- Adaptability and Resilience
- Active Listening
- Critical Thinking
- Good Judgment
- Decision-Making
- Time Management
Affiliations
- UQ Sikh Society- Engagement Officer 2023
- UQ Sikh Society- Treasurer 2024
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
French
Elementary
Hobbies
Formula 1: Captivated by Formula 1 for its unparalleled combination of pioneering technology, strategic complexity, and the thrilling adventure of high-stakes racing.
Tennis: Enjoy engaging in friendly matches that enhance resilience and interpersonal communication skills.
Football: Passionate team player who values collaboration and developing leadership abilities through active participation.
Running: Enthusiastic long-distance runner demonstrating perseverance, discipline, and a commitment to personal well-being.
Timeline
Gas Station Attendant
Bp Gas Station
11.2022 - Current
Amazon Courier
Amazon
06.2022 - 10.2022
Gas Station Attendant
Shell Gas Station
05.2022 - 11.2022
Bachelor Of Social Work - Social Work
University of Sunshine Coast (USC)
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