Kuen Jen Guo
Woodford
Summary
Dedicated and hardworking professional with experience at Kilcoy Global Foods and Taiwan Mobile. Proven ability to enhance product quality and resolve customer issues effectively. Fast learner with a strong focus on maintaining safety and accuracy in high-pressure environments. Dependable team player committed to achieving results and fostering customer loyalty.
Overview
10
10
years of professional experience
Work History
Packer Operator
Kilcoy Global Foods
03.2022 - Current
- Maintained a clean and safe work environment by adhering to company safety protocols and regulations.
- Enhanced product quality by closely monitoring packing procedures and addressing any issues promptly.
- Managed multiple tasks simultaneously while maintaining accuracy during high-volume periods.
- Maintained excellent attendance record throughout tenure at the position.
Beverage Server
Bubble N Sweets
12.2022 - 01.2024
- Maintained a clean and safe work environment by adhering to company safety protocols and regulations.
- Enhanced product quality by closely monitoring packing procedures and addressing any issues promptly.
- Managed multiple tasks simultaneously while maintaining accuracy during high-volume periods.
- Maintained excellent attendance record throughout tenure at the position.
Customer Service Representative
Taiwan Mobile
02.2018 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hotel Front Desk Clerk
Hotel B
09.2015 - 06.2017
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
Education
Bachelor’s Degree In Business Management -
National University of Kaohsiung
Kaohsiung ,Taiwan06.2015
Skills
- Fast learner
- Dependable and responsible
- Hardworking
Additional Information
Visa Status
Student Visa (Subclass 500) – Eligible to work 48 hours per fortnight.
Timeline
Beverage Server
Bubble N Sweets
12.2022 - 01.2024
Packer Operator
Kilcoy Global Foods
03.2022 - Current
Customer Service Representative
Taiwan Mobile
02.2018 - 02.2020
Hotel Front Desk Clerk
Hotel B
09.2015 - 06.2017
Bachelor’s Degree In Business Management -
National University of Kaohsiung
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