Kueric Nhial

• Investigated and resolved accounting, service and delivery concerns.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Created and maintained detailed database to develop promotional sales.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Cross-trained and backed up other customer service managers.

• Provided key emotional support to special needs youth.
• Managed and led activities promoting growth in mental, emotional, and educational areas.
• Encouraged youth clients to develop own activities and leadership skills through group discussions.
• Completed necessary reports and documentation to maintain thorough, accurate case records.
• Supervised youth in residential and community-based programs to minimize risks and offer support.
• Developed and implemented range of lessons and resources to motivate young people.
• Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
• Assisted in identifying and reducing barriers to youth engagement and development.
• Supported and mentored students in developing skills to become successful in community.
• Facilitated youth development and leadership programs for young people from diverse backgrounds.
• Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
• Contributed to development of individualized plans to support youth goal achievement.
• Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
• Participated in meetings with stakeholders to discuss program objectives and strategies.
• Assisted in developing grant proposals to support social service initiatives.
• Assisted in conducting needs assessments to identify key areas of service needs.
• Monitored and evaluated impact of social services on community.
• Developed and implemented strategies to enhance quality of social services.
• Cultivated and maintained relationships with community members to facilitate outreach activities.
• Provided support to social service clients in navigating available resources.
• Monitored progress towards service plan goals.

Melbourne, VIC

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Completed data entry to record call notes, suggestions and questions.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Responded to customer requests for products, services, and company information.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded proactively and positively to rapid change.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.