KUIR ALAAK
Customer Claims Manager
Melton West,VIC
Summary
A highly motivated and enthusiastic individual, currently looking to develop professionally within customer service and sales. Proficient in all Microsoft Office programs and willing to gain knowledge on workplace specific computer software. Extremely personable with a strong passion for communicating with customers and exceeding their expectations.
Results-driven claims management professional prepared for this role with strong background in assessing and processing claims, resolving disputes, and ensuring compliance with regulations. Skilled in risk analysis, negotiation, and policy interpretation, with proven track record of fostering team collaboration and adapting to changing needs. Known for reliability, effective communication, and focus on achieving optimal outcomes.
Overview
4
4
years of professional experience
Work History
Customer Claims Manager
IAG New Zealand
02.2023 - 01.2024
- Build authentic relationships with customers through end-to-end claims management, assessing each situation on individual basis
- Manage inbound calls and outbound calls to resolve enquires, and concerns related to property damage
- Liase with suppliers and repairers to validate, assess and repair property insurance claims
- Accurately record detailed customer interactions and process account information
- Accurately manage customer expectations regarding their insurance and claim process
Warehouse Assistant
HelloFresh Distribution Centre
04.2022 - 01.2023
- Picking and packing orders for customers using RF Scanners and also manually
- Maintaining warehouse cleanliness
- Replenishing stock
Customer Service Officer
Australian Super – Link Group
09.2021 - 12.2022
- First point of contact for members general enquiries about their superannuation accounts
Customer Advisor
National Australia Bank
07.2021 - 09.2021
- Providing exceptional customer service on inbound and outbound calls
- Discussing potential hardship arrangements for customers behind on transaction accounts, personal loans, mortgages and credit cards
- Applying problem solving skills to be able to assist customers in the unique situation
Labourer
Bingo Recycling Centre
11.2020 - 06.2021
- Sorting recycling products
- Housekeeping
- Working in a team environment
Office Administrator/ Personal Assistant
My Choice Support Services
10.2019 - 07.2020
- Communicate with NDIS Clients verbally and via telephone
- Schedule appointments, process documentation and payments
- First point of contact to clients and support workers visiting the office
Education
Certificate III - Individual Support (Ageing and Disability)
InterCare Training
Hampton Park, VIC10.2024
Victorian Certificate of Education -
Melton Christian College
Melton, VIC01.2018
Skills
- Claims analysis
- Claims investigation and research
- Policy Interpretation
- Investigation techniques
- MS Office Suite
- Disability claims process
- Insurance policy review
- Customer Service
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
References
- Josephine Mapor, Assistant Director – My Choice Support Services, 0421967788, Achan.mapor@gmail.com
- Achowel Aguer, Supervisor – Bingo Industries, 0401710313
Attributes
Admirable communication skills capable of developing professional relationships. Interact positively with a wide range of people and establish respectful relationships., Strong ability to organise and prioritise workload, meet deadlines and work in a fast-paced environment., Excellent track record of dependability and maintains focus on accomplishing duties in a timely and professional manner.
Languages
Arabic
Native or Bilingual
Swahili
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Claims Manager
IAG New Zealand
02.2023 - 01.2024
Warehouse Assistant
HelloFresh Distribution Centre
04.2022 - 01.2023
Customer Service Officer
Australian Super – Link Group
09.2021 - 12.2022
Customer Advisor
National Australia Bank
07.2021 - 09.2021
Labourer
Bingo Recycling Centre
11.2020 - 06.2021
Office Administrator/ Personal Assistant
My Choice Support Services
10.2019 - 07.2020
Victorian Certificate of Education -
Melton Christian College
Certificate III - Individual Support (Ageing and Disability)
InterCare Training
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