Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Projects Handled
Personal Information
Awards
Timeline
Generic

KULDEEP KOTHARI

Sydney,NSW

Summary

  • Available Immediate to start any contract/perm opportunity.
  • Ready to relocate across Australia.
  • Australian Permanent Resident with 6+ years of experience in Release , Change and Test Environment management.
  • Overall 15+ Years of IT experience across design, development, release until Go- Live and warranty support across agile and waterfall models.
  • TransportNSW, Business banking. APRA and Telecom Domain expertise
  • Managed Digital Transformation wide releases
  • Agile SAFe 4.5 Certified.
  • Strong stakeholder management experience across IT, Business, Vendors, Infra, DevOps and third party integration teams
  • ITIL expert , CICD DevOps approach for enterprise scaled release and Environment Management

Overview

13
13
years of professional experience

Work History

Release Specialist

TransportNSW
10.2022 - 10.2023

o Plan, Schedule, execute and Govern Project Releases and Infra Security patches and IAM Releases.

o Raises Changes in ServiceNow and manage workflow

o Prepare Release Notes, deployment runsheets, rollback plans, cutover strategy

o Collate Release artefacts and approval across stakeholders.

o Represent changes in CAB and secure all approvals.

o Release Status Reporting

o Manage Unix, Windows, and other OS and security tools and patching releases.

Release Manager

Bank Of Queensland
10.2021 - 10.2022

o Manage inter-dependent cross platform mobile and integration releases, compose overall release and rollback plans, organize walk through sessions.

o Developed Change and Release management strategy for Digital transformation journey for BOQ mobile apps and merger of ME bank and VMA apps

o Resolving interdependencies with various middleware API and external vendor plans

o Raise Changes in SNOW and drive and execute the implementations.

Environment and Release Manager

Westpac Bank
06.2018 - 10.2021

o Manage inter-dependent cross platform releases, compose overall release and rollback plans, organize walk through sessions.

o Resolving interdependencies with various middleware and external applications

o Test and Environment management including Test, UAT and Training and disaster recovery environments.

o Ensure the verifications of testing against environments/releases including test and UAT environments.

o Manage risks and lead the resolution of issues that affect release scope, schedule, and quality.

o Present detailed change plans to senior management for approval

o Complete group mandated change control documentation and organized necessary sign offs.

o Preparing resource roster for successful implementation

o Managing the weekend releases, business communications and signoff from various stakeholders.

o Managing changes through CAB walkthroughs and business walkthroughs of Implementation Run sheets.

o Collating Business and technical verification signoffs post Prod deployment.

o Arranging required PVT and BVT resources.

o Post implementation Reviews and warranty support activities

Business Readiness Lead AnService Delivery Manager

NBNCo
04.2017 - 06.2018

o Planning and tracking monthly releases for IT and Network changes and all business readiness artefacts

o Conducting demo for Planned Monthly changes, collate feedback and bridge gaps/risks between IT and business.

o Interacting with Various teams for Operational readiness

o Ensuring service transition deliverables are signed off from capacity, infra, monitoring and cloud teams before GO Live.

o Agile working methodologies and attending various ceremonies like scrum meetings, daily standups.

o Post Implementation reviews and retrospective meetings

CRM Technical Lead

Sunrise Telecom
07.2010 - 11.2013

o Requirement gathering, Scoping, Estimation from business stakeholders.

o Fixnet/IPTV Product Modelling in Amdocs Product Manager

o Amdocs Classic client (Clarify) CRM knowledge for order provisioning.

o E2E project Management using JIRA and confluence.

o Managing E2E deliveries from offshore from design until warranty support

o Identify project's key KPIs.

o Worked as scrum master.

o Facilitate internal communication and effective collaboration.

Ensure deliverables are up to quality standards at the end of each sprint

Education

Skills

  • Release management
  • Environment management
  • Business Analysis
  • Service Delivery
  • Tools

  • Azure DevOps CARA, Bitbucket, Artifactory,
  • MS Excel, Visio, MS- PowerPoint
  • Atlassian JIRA, Confluence, HPQC, Remedy and ServiceNow
  • ITIL Frameworks, Agile methodology
  • Unix and SQL server scripting
  • Sailpoint, CyberArk, IAM

Roles And Responsibilities

  • Govern Change and Release Management Policy.
  • Liaise between business stakeholders regarding Change and Release Management issues.
  • Enforce change control and release management standards and procedures.
  • Effectively Conduct the Change Advisory Board (CAB) meetings.
  • Enforce strong change management process governance and failed change reduction for ensuring a stable and secured IT infrastructure with increased availability of technology systems and services.
  • Leading Environment and Release DevOps engineers' team of Team size 10.
  • Release Manager for Bank of Queensland Digital transformation journey with lot of API and integration gateway deployments.
  • Implementation Manager, Release governance for Business Banking domain at Westpac working across Business lending APRA complaint projects and enterprise releases.
  • Developing an iterative Implementation plan and run sheet and business walkthroughs
  • Managing vendor deployments and DevOps strategies in test environments.
  • Change management (Review and Approvals), Run the CAB, sending change status reports, approve changes from Service Operation managers and CAB teams.
  • Co-ordination across a range dependency to balance release planning with program priorities.
  • Co-ordination standard expedited and warranty releases and overall Go Live- readiness
  • Supporting recovery of Production and/or implementation issues.
  • Facilitating collaborations between IT, business, Infra and vendors for Enterprise Releases.
  • Leveraging business acumen and technical knowledge to influence outcomes and deliver value for a release.
  • Demonstrated ability and experience with releasing across multiple streams of work
  • Ability to influence & negotiate via a variety of strategies, to build strong stakeholder buy-in.
  • Understand technology principles and tools to effectively release and co-ordinate dealing with complex system interdependencies.
  • Knowledge and experience with cross-system integration testing.
  • Manage end to end releases across multiple interdependent systems. Highlight risks and mitigations.
  • Identify, capture and communicates delivery and environmental risks, assumptions, issues, dependencies, and decisions to the Project Manager and in project registers.
  • Team Management
  • Maintain the focus on customer satisfaction and outcomes and maximize flow.
  • Problem solving and analytical proactive mindset.
  • Effective team player and mentor.
  • Support the team to communicate technical and quality priorities to the product owner(s) to ensure sufficient investment in the delivery capability.
  • Manage risks and escalations.
  • Strong stakeholder management across business, IT, infra, external Vendor, ops teams.
  • Adhering to Lead time SLA's

Projects Handled

TransportNSW Apps and Infra Security Team:

  • Release lead for and involved in scheduling, governing , planning and status reporting of application and Infra patching releases . Review of release notes from DevOps engineers.

Digital transformation and API integration Project @ BankofQueensland :

  • DevOps Environment and Release manager for BankofQueensland during their digital transformation of core retail banking platform, integration API gateways, third party apps and collation of Virgin Money and ME bank releases processes.

Westpac APRA Business lending and Institutional Banking:

  • Environment manager managing test and UAT environments for their business lending credit risk rating application. Key responsibilities were environment bookings, health checks and reporting and overall mentoring of release engineers.
  • Release manager for managing their interdependent, cross platform complex enterprise releases. preparing release runbooks, implementation plans, cutover plan, rollback plan, release readiness checklists, securing all test and security approvals and signoffs, hosting CAB meetings , Go No GO meetings, arranging business and technical verifications , release retrospective meetings and post implementation reviews.

NBNCo Sydney:

  • Business readiness lead and Service transition lead for NBNCo managing their monthly IT and Network Release artefacts , documentations to ensure smoother handover to business and operations.

Sunrise Telecom Switzerland

  • Telecom CRM Lead for Sunrise Telecom Zurich to gather requirements from customer and manage E2E delivery from offshore delivery teams.

Excelcom Jakarta:

  • Worked as UAT Lead for Excelcom Jakarta coordinating UAT executions and business testing and defect triage.

British telecom UK

  • L2/L3 Lead, Incident and Problem Manager

Best BUY US:

•Microsoftware .NET developer for Best BUY US ( Retail chain) client.

Personal Information

Date of Birth: 10/08/82

Awards

  • Frog Award by Westpac for APRA CPL release
  • Customer Appreciation awards at Sunrise Telecom

Timeline

Release Specialist

TransportNSW
10.2022 - 10.2023

Release Manager

Bank Of Queensland
10.2021 - 10.2022

Environment and Release Manager

Westpac Bank
06.2018 - 10.2021

Business Readiness Lead AnService Delivery Manager

NBNCo
04.2017 - 06.2018

CRM Technical Lead

Sunrise Telecom
07.2010 - 11.2013

KULDEEP KOTHARI