Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kuldeep Neupane

Burwood,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Food and Beverage Assistant Manager

Crown Plaza
Syndey
02.2023 - Current
  • Supervised and trained staff in food and beverage service standards, procedures and regulations.
  • Monitored inventory of food items and supplies, placing orders as needed.
  • Provided feedback to kitchen staff on customer preferences and suggestions.
  • Maintained records of sales transactions, including cash receipts and credit card payments.
  • Conducted weekly meetings with employees to discuss upcoming events or changes within the restaurant industry.
  • Analyzed customer reviews to identify areas for improvement in order to increase sales revenue.
  • Resolved customer complaints promptly, efficiently, courteously and professionally.
  • Oversaw hiring processes for new Food and Beverage personnel, ensuring successful onboarding.
  • Implemented cost-saving measures without compromising quality of products or services provided.
  • Coordinated with other departments such as housekeeping or maintenance to ensure smooth operation of the restaurant.
  • Maintained a clean working environment by delegating cleaning tasks among team members according to their job descriptions.
  • Prepared reports on employee performance evaluations, attendance records and disciplinary actions taken when necessary.
  • Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Assistant Manager

Tasman Luxury Collection Hotel
Hobart, Tas
11.2021 - 01.2022
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Supervisor

Hyatt Regency Sydney
03.2019 - 10.2021
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Organized special events such as company picnics or holiday parties for employees.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Resolved customer complaints and adjusted policies to meet changing needs.

Education

Master of Arts - Hospitality Administration And Management

Blue Mountains
03-2019

Bachelor of Arts - Hospitality Administration And Management

Silver Mountain School Of Hotel Management
Kathmandu
10-2014

Skills

  • Promotions planning
  • Complaint resolution
  • Cost Control
  • Employee Coaching
  • Service Delivery Management
  • Labor Management
  • Employee Supervision
  • Performance Improvement
  • Money Handling
  • Relationship Building
  • Recruitment
  • Staff Supervision
  • Payroll Administration
  • Scheduling
  • Decision-Making
  • Customer Service

References

References available upon request.

Timeline

Food and Beverage Assistant Manager

Crown Plaza
02.2023 - Current

Assistant Manager

Tasman Luxury Collection Hotel
11.2021 - 01.2022

Supervisor

Hyatt Regency Sydney
03.2019 - 10.2021

Master of Arts - Hospitality Administration And Management

Blue Mountains

Bachelor of Arts - Hospitality Administration And Management

Silver Mountain School Of Hotel Management
Kuldeep Neupane