Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Food and Beverage Assistant Manager
Crown Plaza
Syndey
02.2023 - Current
Supervised and trained staff in food and beverage service standards, procedures and regulations.
Monitored inventory of food items and supplies, placing orders as needed.
Provided feedback to kitchen staff on customer preferences and suggestions.
Maintained records of sales transactions, including cash receipts and credit card payments.
Conducted weekly meetings with employees to discuss upcoming events or changes within the restaurant industry.
Analyzed customer reviews to identify areas for improvement in order to increase sales revenue.
Resolved customer complaints promptly, efficiently, courteously and professionally.
Oversaw hiring processes for new Food and Beverage personnel, ensuring successful onboarding.
Implemented cost-saving measures without compromising quality of products or services provided.
Coordinated with other departments such as housekeeping or maintenance to ensure smooth operation of the restaurant.
Maintained a clean working environment by delegating cleaning tasks among team members according to their job descriptions.
Prepared reports on employee performance evaluations, attendance records and disciplinary actions taken when necessary.
Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
Worked in close collaboration with team members to ensure customers received high-quality service.
Trained new employees to perform duties.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Assistant Manager
Tasman Luxury Collection Hotel
Hobart, Tas
11.2021 - 01.2022
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Conducted regular performance reviews for employees to identify areas of improvement.
Coordinated with other departments to ensure smooth flow of operations.
Monitored employee attendance records, timekeeping, and payroll information.
Managed customer service inquiries and complaints in a timely manner.
Collaborated with management on developing strategic plans for achieving business goals.
Organized schedules, workflows and shift coverage to meet expected business demands.
Interviewed prospective employees and provided input to HR on hiring decisions.
Supervisor
Hyatt Regency Sydney
03.2019 - 10.2021
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Organized special events such as company picnics or holiday parties for employees.
Monitored employee productivity to provide constructive feedback and coaching.
Resolved customer complaints and adjusted policies to meet changing needs.
Education
Master of Arts - Hospitality Administration And Management
Blue Mountains
03-2019
Bachelor of Arts - Hospitality Administration And Management
Silver Mountain School Of Hotel Management
Kathmandu
10-2014
Skills
Promotions planning
Complaint resolution
Cost Control
Employee Coaching
Service Delivery Management
Labor Management
Employee Supervision
Performance Improvement
Money Handling
Relationship Building
Recruitment
Staff Supervision
Payroll Administration
Scheduling
Decision-Making
Customer Service
References
References available upon request.
Timeline
Food and Beverage Assistant Manager
Crown Plaza
02.2023 - Current
Assistant Manager
Tasman Luxury Collection Hotel
11.2021 - 01.2022
Supervisor
Hyatt Regency Sydney
03.2019 - 10.2021
Master of Arts - Hospitality Administration And Management
Blue Mountains
Bachelor of Arts - Hospitality Administration And Management
Silver Mountain School Of Hotel Management
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SIMARJEET KAURSIMARJEET KAUR
Room attendant at Crown plazaRoom attendant at Crown plaza