Kuldeepak Sharma
Adelaide,SA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
IT Support Engineer
Enee Solutions
11.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Implemented network security measures to minimize data loss.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Identified and immediately resolved issues with network devices.
- Performed and adhered to change management requirements.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Documented system configuration, mapping and processes.
Administrative Manager
National Disability And Community Services
04.2021 - 11.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Maintained CRM database with customer updates and report generation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Optimized processes and supervised 43 employees.
- Delivered training for staff development, change management and materials, process and technical controls.
Customer Service Manager
Joe's Pizza Bar
04.2020 - 11.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
Education
Bachelors of Information Security (Networking) - Networking And Security
Federation University Australia
Adelaide, SA12.2022
Skills
- Database management
- Troubleshooting
- Basic principles of coding
- Project Management
- Schedule Management
- Vendor Negotiations
- Microsoft Office Suite
- Administration and Reporting
- Office Supervision
- Service Support
- Performance Testing
- Hardware Diagnostics
- Software Installation
- Hiring and Training
- Network Systems Installation
- Technical Support
- Network Repairs and Maintenance
- Data Backups
- Technical Analysis
- Virtualization
- Cloud-Based Software Deployment
- Remote Diagnostics
- End-User Support
- IT Security Management
Accomplishments
- Endorsements in software development and mobile applications.
- Completed intensive training in database fundamentals and software engineering.
- Resolved product issue through consumer testing.
- Participated in various incentive programs and contests designed to support achievement of production goals.
References
- Bruce King (Enee Solutions-IT Manager)
Mobile: 0414 992 499
Email: bking@enee.com.au
- Susma BK (NDCS-Managing Director)
Mobile: 0410 031 325
Email: sb@ndcs.com.au
Timeline
IT Support Engineer
Enee Solutions
11.2022 - Current
Administrative Manager
National Disability And Community Services
04.2021 - 11.2022
Customer Service Manager
Joe's Pizza Bar
04.2020 - 11.2022
Bachelors of Information Security (Networking) - Networking And Security
Federation University Australia
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