KULJIT KAUR
Glenorchy,Australia
Summary
Dynamic professional with a proven track record in customer relations and financial reporting, notably at Etax Accountant Pty Ltd. Excelled in enhancing customer satisfaction and streamlining financial processes. Skilled in Microsoft Excel and active listening, achieving significant improvements in client engagement and operational efficiency.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Spendless shoes
GLENORCHY, TAS
05.2023 - Current
- Computed purchases and received and processed cash or credit payment.
- Answered phones promptly and directed calls appropriately.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Operated cash registers to process sales transactions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Cleaned shelves, counters and tables to maintain organized store.
Food and Beverage Attendant/Concert Employee
Wrest point
SANDY BAY, TAS
03.2022 - Current
- Operating POS terminals to input orders, split bills, and calculate totals.
- Satisfying customers by topping off drinks, anticipating condiments, napkins, and other needs.
- Developing rapport with guests, and assisting in generating repeat business by providing exceptional customer service.
- Checking on guests to verify satisfaction with meals, and suggesting additional items to increase restaurant sales.
- Providing exceptional service to a high volume of daily customers.
- Training new staff members on company policies and procedures.
- Entered customer information into POS system and promoted accuracy by repeating information obtained to customer.
- Facilitated smooth guest flow within venues, directing attendees to their seats or designated areas.
- Determined authenticity and applicability of presented tickets.
- Monitored crowd safety throughout performances.
- Provided customer service to patrons before and during shows.
- Assisted patrons with handicaps to appropriate seating.
- Organized and distributed concert tickets to patrons.
Graduate Tax Accountant
Etax Accountant Pty Ltd
Hobart , TAS
05.2023 - 12.2023
- Proactively contribute to calls, provide equal assistance to the team, and comply with the 24-hour response guarantee for client correspondence.
- Engage clients proactively to expedite client returns, and conduct a holistic review of client returns before engaging with clients.
- Achieve consistent lodgement conversion targets, and improve communication with other teams and departments.
- Contribute to internal audits, actively contribute to the assigned team project, identify areas of improvement, and take initiative.
- Build and foster relationships with clients, and possess strong relationship management skills.
- Demonstrate a flexible and personable approach, with sound judgment, and uphold a high level of integrity.
- Focus on delivering excellent customer service and engagement, and proficiency in Microsoft Office Suite.
- Delivered superior level of customer service to small business clients.
- Developed processes to improve accuracy and efficiency of tax preparation process.
- Created reports on client's income, expenses, capital gains. for filing purposes.
Supervisor
Peak Viticulture
, TAS
11.2020 - 12.2021
- Planning activities for the day, such as planting, storing crops, and irrigating.
- Assigning duties, determining the number and kinds of workers needed to perform required work, and schedules.
- Maintaining coordination and observing workers to detect inefficient and unsafe work procedures.
- Demonstrating and guiding the work for new workers.
- Investigating grievances and settling disputes to maintain harmony.
- Ensuring the completion of the target for the day.
Tax Intern
University of Tasmania
SANDY BAY, TAS
01.2021 - 08.2021
- Preparing individual, trust, partnership, and corporate tax returns.
- Assisting clients with their tax queries, and helping them complete their tax return.
- Performing general administrative duties involving the preparation of documents, the tabulation of data using Microsoft Excel, and other ad-hoc tasks.
- Managing databases and record-keeping.
- Undertaking professional services and duties, such as attending to clients' needs, responding to calls and email queries, and scheduling appointments.
- Maintaining the professional outlook of the Tax Clinic's general areas by preserving cleanliness and order.
- Assisting with marketing efforts, presentations, public seminars, and outreach initiatives.
- Conducting research and generating reports when applicable.
Education
Master of Professional Accounting - Accounting and Finance
University of Tasmania
Bachelor of Commerce - Commerce And Economics
Panjab University
INDIASkills
- Microsoft Office
- Customer Relations
- Microsoft Excel
- Critical thinking and analysis
- Cash Analysis
- Customer complaint resolution
- Active listening
- Meeting Support
- Administrative and clerical support
- Point of sale operation
- Event coordination
- Customer relationship management
- Inventory management
- Financial reporting
Hobbies and Interests
- Reading books (Dostoevsky and Ruskin Bond are favourites)
- Doing jigsaw puzzles
- Kitchen garden, cooking, journaling
References
Available upon request
Timeline
Retail Assistant
Spendless shoes
05.2023 - Current
Graduate Tax Accountant
Etax Accountant Pty Ltd
05.2023 - 12.2023
Food and Beverage Attendant/Concert Employee
Wrest point
03.2022 - Current
Tax Intern
University of Tasmania
01.2021 - 08.2021
Supervisor
Peak Viticulture
11.2020 - 12.2021
Master of Professional Accounting - Accounting and Finance
University of Tasmania
Bachelor of Commerce - Commerce And Economics
Panjab University
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