KULLAPORN GIFT SUWANNAPAN
Sydney,Australia
Summary
Extremely motivated and passionate in whatever I choose to do. Strong interpersonal and communication skills, and how to handle and deal with different kinds of people and circumstances. Equally effective when working independently and in cooperation with others. Sales Associate with 6 plus years in a hotel environment. Recognized for the ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
14
14
years of professional experience
Work History
Strawberry Hills Hotel
01.2014 - Current
- Organise and manage gaming staff roster
- Train and manage new gaming staff
- Manage cash on hand, handle various banking tasks
- Prepare and manage CRT money
- Handle complete venue and gaming reporting
- Competency with Global Eyes, DTS and coordinating with Authentic Security
- Personal customer service
- Answering phone, restaurant bookings
- Extensive gaming and bar experience
- TAB and Keno experience
- Coordinate and supply meals and refreshments for customers
- Check emails and update MVSE self-exclusion lists
- Stock take and order for hotel and gaming
- Dealing with cash and cheques pay out
Various hotel groups
01.2011 - Current
- Oscar Group: Triple 8 Hotel, Rocksia Hotel
- Universal Company: V Bar, Civic Hotel, Kinselas Hotel
- Merivale Group: Establishment Hotel, Angel Hotel, Royal George Hotel, Wynyard Hotel
- Potts Point Hotel
- Thomas Hotel Group: Madison Hotel, Commercial Hotel, The Lake Hotel
Gaming Manager
Hotel Rose Bay
Rose Bay, NSW
09.2021 - 12.2024
- Managed table games personnel by handling scheduling, task delegation and employee relations.
- Conducted performance evaluations for all employees under supervision.
- Displayed strong leadership skills when dealing with difficult situations involving patrons or employees.
- Developed and implemented gaming policies and procedures to ensure compliance with regulatory requirements.
- Monitored card counting and suspicious behavior to proactively mitigate cheating.
- Managed shift schedules for dealers and other personnel working in the gaming area.
- Organized and coordinated special events for the gaming area, including tournaments, promotions, and other activities.
- Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
- Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
- Performed daily audits of revenue collections from various gaming activities such as bingo, keno, slots.
- Resolved customer disputes in a timely manner while maintaining excellent customer relations.
- Resolved customer complaints and payout errors.
- Established work schedules and station arrangements for daily shifts.
- Provided training and development initiatives for new staff members joining the team.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Achieved cost-savings by developing functional solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Education
Bachelor Degree - Business English, Hotel Management
Assumption University
01.2014
Masters Degree - Business, Commerce, Marketing
Raffles College North Sydney
North SydneyPrimary School -
Sacred Heart Convent School (SHC)
Assumption Commercial College -
Assumption Commercial College
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Adobe Photoshop
- Receptionist
- Email marketing
- Office Networking
- Conflict resolution
- Data management
- Problem resolution
- Interpersonal communication
- Project planning
- Verbal communication
- Problem-solving
- Self-Directed
- Planning
- Active listening
Accomplishments
- Participate in outstanding Service Experience
- 6 month training at front desk
- Certificate of safe steps training
- Certificate of front desk up selling (TSA)
- Certificate of completion crossing Training program in bakery
- Certificate of RSA RCG and Certificate Coffee school
References
- Blair Lennon, Operations manager at Supreme Staff, 0433 281 689
- Anubhav Shakya, Duty manager at Civic Hotel, 0421 597 178
- Sam Chan, Venue manager at Rocksia Hotel, 0425 294 564
- Suthisiri Nakwirot, Gaming manager at Potts Point hotel, 0432 274 563
- Winnie Lam, Licensee at Triple 8 Hotel, 0401 397 727
Hobbies and Interests
- Reading
- Swimming
- Dancing
- Gym
- Shopping
Languages
- English
- Thai
Personal Information
- Place of Birth: Thailand
- Height: 163cm
- Weight: 50kg
- Date of Birth: 03/04/82
Timeline
Gaming Manager
Hotel Rose Bay
09.2021 - 12.2024
Strawberry Hills Hotel
01.2014 - Current
Various hotel groups
01.2011 - Current
Bachelor Degree - Business English, Hotel Management
Assumption University
Masters Degree - Business, Commerce, Marketing
Raffles College North Sydney
Primary School -
Sacred Heart Convent School (SHC)
Assumption Commercial College -
Assumption Commercial College
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