KULLAPORN GIFT SUWANNAPAN
Sydney,Australia
Summary
Extremely motivated and passionate in whatever I choose to do. Strong interpersonal and communication skills and how to handle and deal with different kinds of people and circumstance. Equally effective working independently and in cooperation with others. Sale Associate with 6 plus year in Hotel environment. Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback.
Overview
18
18
years of professional experience
Work History
Strawberry Hills Hotel
01.2014 - Current
- Organise and manage gaming staff roster
- Train and manage new gaming staff
- Manage cash on hand, handle various banking tasks
- Prepare and manage CRT money
- Handle complete venue and gaming reporting
- Competency with Global Eyes, DTS and coordinating with Authentic Security
- Personal customer service
- Answering phone, restaurant bookings
- Extensive gaming and bar experience
- TAB and Keno experience
- Coordinate and supply meals and refreshments for customers
- Check emails and update MVSE self-exclusion lists
- Stock take and order for hotel and gaming
- Dealing with cash and cheques pay out
Various hotel groups
01.2011 - Current
- Oscar Group: Triple 8 Hotel, Rocksia Hotel
- Universal Company: V Bar, Civic Hotel, Kinselas Hotel
- Merivale Group: Establishment Hotel, Angel Hotel, Royal George Hotel, Wynyard Hotel
- Potts Point Hotel
- Thomas Hotel Group: Madison Hotel, Commercial Hotel, The Lake Hotel
Executive Club Floor (GSA and Butler Service)
Grand Millennium Sukhumvit Hotel
09.2007 - Current
- Private check in and check out
- Register cards, prepare keys, update, and check reservations
- Assign and inspect the room provided for the guest
- Escorted guest to room and explain facilities and orientation of the hotel
- Handle foreign currency and arrange currency exchange
- Maintain guest account
- Food and beverage arrangement service
- Breakfast: making omelet, scramble eggs, poach egg
- Afternoon tea: Barista experience making tea, coffee
- Evening Cocktail: bar experience
Gaming Manager
Hotel Rosebay
03.2021 - 03.2025
- Enhanced customer satisfaction by implementing efficient gaming floor management practices.
- Streamlined casino operations for improved revenue generation and optimized resource allocation.
- Collaborated with security teams to maintain a safe and secure gaming environment, reducing incidents of theft or cheating.
Education
Masters Degree - Business, Commerce, Marketing
Raffles College North Sydney
Primary School -
Sacred Heart Convent School (SHC)
Assumption Commercial College -
Assumption Commercial College
Bachelor Degree - Business English, Hotel Management
Assumption University
01.2014
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Adobe Photoshop
- Receptionist
- Email Marketing
- Office Networking
- Communication skills
- Interpersonal skills
- Multitasking skills
- Technological skills
- Organization skills
- Management skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
Accomplishments
- Participate in outstanding Service Experience
- 6 month training at front desk
- Certificate of safe steps training
- Certificate of front desk up selling (TSA)
- Certificate of completion crossing Training program in bakery
- Certificate of RSA RCG
- Certificate Coffee school
Languages
English
Thai
Personal Information
- Place of Birth: Thailand
- Height: 163cm
- Weight: 50kg
- Date of Birth: 03/04/82
Hobbies and Interests
- Reading
- Swimming
- Dancing
- Gym
- Shopping
Timeline
Gaming Manager
Hotel Rosebay
03.2021 - 03.2025
Strawberry Hills Hotel
01.2014 - Current
Various hotel groups
01.2011 - Current
Executive Club Floor (GSA and Butler Service)
Grand Millennium Sukhumvit Hotel
09.2007 - Current
Primary School -
Sacred Heart Convent School (SHC)
Assumption Commercial College -
Assumption Commercial College
Bachelor Degree - Business English, Hotel Management
Assumption University
Masters Degree - Business, Commerce, Marketing
Raffles College North Sydney
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