Kulvinder Kaur
Clyde,Victoria
Summary
Client Service Associate with exceptional organizational skills and a proven ability to connect with diverse customers. Recognized for delivering high-quality support and fostering positive client relationships. Seeking a role that values dedication and strong work ethic while contributing to team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
7- Eleven
Hampton Park, Australia
06.2023 - 08.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Gathered customer feedback through surveys, and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
Café Worker
Café Vireya
Olinda, Australia
09.2023 - 03.2024
- Maintain high customer service standards at all times.
- Operate POS.
- Inform guests of daily specials and food ingredients, as requested.
- Brewed and served coffee and tea with preferred add-ins.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Kitchen Staff Member
Curry twist
Clyde North, Australia
06.2023 - 01.2024
- Assisted in the preparation of all menu items, including salads, appetizers, and entrees
- Performed other related duties as assigned by supervisor
- Followed health and safety guidelines for food preparation and service
- Ensured that all dishes were prepared in accordance with restaurant standards
- Maintained cleanliness of work areas throughout shift
- Carried out basic cleaning duties such as sweeping floors, washing dishes
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning
Technician (technical support)
DELL International India PVT LTD
03.2021 - 04.2022
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Replaced defective components or parts as needed.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Completed scheduled appointments on time to drive quality service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Process Associate
TATA Consultancy Services TCS
09.2017 - 10.2018
- My roles and responsibilities there was to give best customer service to customer for an application for personal loan on call named as INDIABULLS DHANI, where as we have being asked to pitch on call disbursement sales
RO (relationship officer)
Axis Bank
08.2015 - 05.2016
- My roles and responsibility was to help customers for their personal loan
- It was a face to face interaction with customer
Education
DIPLOMA OF HOSPITALITY MANAGEMENT - FOOD AND HOSPITALITY
NTCA(National Traning College of Australia)
Melbourne, VIC05-2025
CERTIFICATE 4 IN KITCHEN MANAGEMENT - Food And Hospitality
NTCA(National training college of australia)
Melbourne, VIC10-2024
Certificate III in Commercial Cookery - Food And Hospitality
NTCA(National Training College of Australia)
Melbourne, VIC03-2024
Bachelor of Arts - BACHELOR OF ARTS
UNIVERSITY OF DELHI(SOL)
DELHI,INDIA06-2017
Skills
- Customer service
- Team collaboration
- Inventory management
- Time management
- Communication skills
- Quality assurance
- Multitasking
- Calm and professional under pressure
- Empathy and patience
- Problem-solving abilities
- Professionalism
- Food preparation
- Kitchen management
- Health and safety
Certification
Certified in Barista basics, Australian Barista School
Timeline
Café Worker
Café Vireya
09.2023 - 03.2024
Customer Service Representative
7- Eleven
06.2023 - 08.2024
Kitchen Staff Member
Curry twist
06.2023 - 01.2024
Technician (technical support)
DELL International India PVT LTD
03.2021 - 04.2022
Process Associate
TATA Consultancy Services TCS
09.2017 - 10.2018
RO (relationship officer)
Axis Bank
08.2015 - 05.2016
DIPLOMA OF HOSPITALITY MANAGEMENT - FOOD AND HOSPITALITY
NTCA(National Traning College of Australia)
CERTIFICATE 4 IN KITCHEN MANAGEMENT - Food And Hospitality
NTCA(National training college of australia)
Certificate III in Commercial Cookery - Food And Hospitality
NTCA(National Training College of Australia)
Bachelor of Arts - BACHELOR OF ARTS
UNIVERSITY OF DELHI(SOL)
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