KULVIR KAUR
Underwood,Australia
Summary
A customer focused professional who possesses a strong sense of urgency with regard to client satisfaction. I have superb interpersonal and communication skills, coupled with excellent relationship building capabilities and excellent negotiating abilities. I am someone who has a track record of creating a work culture that rewards teamwork and cooperation. As an experienced professional, I fully understand the importance of appearance and behavior in creating a positive impression in any face to face role, this is why I work hard at appearing professional, well dressed and well spoken. Currently looking to join an ambitious company that is looking to recruit talented people who get results
Overview
14
14
years of professional experience
Work History
Department Manager
Mc Donald's
Auckland, New Zealand
03.2017 - 01.2025
- Analyzed sales data and market trends to forecast purchasing needs and optimize inventory
- Kept records of vendor and supplier expenditures and organized financial documents into company databases.
- Maintained records of all purchases including item descriptions, costs, quantities received.
- Ensuring that no shift is overstaffed
- Completing daily and weekly staffing schedules according to expected business volumes
- Coordinating break and meal periods for staff according to activity levels
- Directing employees through their daily routines
- Providing leadership to a team during a shift
- Recommending capable staff members for promotion and advancement
- Motivating staff to deliver better results
- Planning in detail for each shift
- Monitoring staff performance during a shift and addressing any shortcomings
Store Manager
Bake N Beans Bakery
Auckland, New Zealand
04.2011 - 05.2017
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Delegated work to staff, setting priorities and goals.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Recruited, trained and supervised new employees.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Resolved customer complaints in a timely manner.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Planned special promotions or discounts based on market trends.
- Prepared monthly reports on sales figures, expenses, profits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed day-to-day duties accurately and efficiently.
Education
NZQA Level 5 : Diploma - Business
Auckland Wise Institute
Auckland, New Zealand05.2011
Skills
- Sales & Marketing
- Office Administration
- Business Development
- Retail / Showroom Sales
- Handling Office Work
- Client Retention
- Data Entry Work
- Night fill Auditing
- Operations Skills
- Accounts & Finance Skills
- Customer Service
- Team player
- Skilled communicator
- Friendly and Approachable
- Responsible
- Organized
- Work related skills
- Proactive
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Communication skills
- Attention to detail
- Numeracy skills
- Typing skills
- Payroll knowledge
- HR knowledge
- Staffing issues
Referencecheck
Available on Request
Keyskillsandcorecompetencies
Skilled in providing excellent service to customers, ensuring that sufficient resources are available, and handling customer complaints to ensure the on-going success of the business., Honest, trustworthy, respectful, patient, accurate, positive thinker, reliable, punctual, able to work well under pressure and remain pleasant and approachable., Able to work successfully in a team and equally able to work independently., With customer service experience and the ability to guide, lead, motivate, and impart skills and information., A people's person by nature, with the ability to quickly build rapport with clients and co-workers., Willing and able to take on responsibility and to complete tasks to a high standard., Able to successfully manage multiple priorities, able to utilize excellent time and personal management strategies to achieve a high degree of efficiency and effectiveness in all work.
Timeline
Department Manager
Mc Donald's
03.2017 - 01.2025
Store Manager
Bake N Beans Bakery
04.2011 - 05.2017
NZQA Level 5 : Diploma - Business
Auckland Wise Institute