Kanchan Parsad
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Store Manager
TK Maxx
04.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized BOH(back of home) to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions. As well as ensuring mark-downs are actioned weekly, whilst checking and reporting damaged products.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Retail Supervisor
Tommy Hilfiger
11.2019 - 09.2024
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
Assistant Store Manager
Spendless Shoes
10.2019 - 04.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Business Enterprise Resource Planning Systems - Business Analytics
Victoria University
Melbourne, VIC10-2018
Bachelor of Arts - Business Management
Pearl Academy
New Delhi, India06-2016
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- KPI tracking
- Microsoft Office Suite
- Coaching and mentoring
- Detail-oriented
- Staff management
Certification
- Systems, Applications and Products in data processing (SAP) certificate
- Business analytics (SAP)
- CRM (SAP)
- Enterprise Resource planning systems (SAP)
- Business process engineering (SAP)
- IBM Career Mentoring Program (Victoria university)
- First Aid Certification
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Duty Store Manager
TK Maxx
04.2022 - Current
Retail Supervisor
Tommy Hilfiger
11.2019 - 09.2024
Assistant Store Manager
Spendless Shoes
10.2019 - 04.2022
- Systems, Applications and Products in data processing (SAP) certificate
- Business analytics (SAP)
- CRM (SAP)
- Enterprise Resource planning systems (SAP)
- Business process engineering (SAP)
- IBM Career Mentoring Program (Victoria university)
- First Aid Certification
Business Enterprise Resource Planning Systems - Business Analytics
Victoria University
Bachelor of Arts - Business Management
Pearl Academy
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