Kumail Hassan
Devops Engineer
Heathmont
Summary
As a skilled DevOps Engineer and former ICT systems engineer, I excel at creating secure and reliable solutions using Microsoft technologies. With a proven track record of managing multiple projects on time and within budget, I have expertise in identifying and resolving technical issues, enhancing system performance, and ensuring data security. My strong interpersonal and communication skills enable me to provide exceptional customer service, and I am committed to staying up-to-date with industry trends and technologies.
Overview
4
4
years of professional experience
8
8
Certifications
Work History
Systems Engineer
Digital Peripherals
11.2020 - 11.2022
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
- Engaged in user support interactions via telephone, chat, and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Communicated status updates to affected parties when issues arose.
- Troubleshoot issues related to drivers, remote access, Map drives, Office 365, Outlook 2013/2016, Skype for Business, Citrix, VPN, home access, SIP, internal applications, and network printers.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Participated in systems and software requirement reviews to collaboratively develop hardware and connectivity profiles.
- Established company-wide security best practices and protocols to mitigate risk of data breach.
- Integrated hardware and SaaS applications like M365, Dropbox, and CRM with Microsoft Cloud App Security, Sophos Endpoint Protection, ConnectWise Automate, Sophos Central, UniFi UISP (UNMS) to monitor, manage and protect sensitive data/devices from vulnerabilities and known threats.
- Designed, deployed, maintained, and troubleshooted Network and Systems infrastructures like firewalls, routers, switches, APs, WLAN controllers, Microsoft Systems (Server 2012/2012R2/2016/2019 and Windows 7/8/10), Azure AD, MS Teams, SharePoint, Office 365, Exchange Online, AWS (EC2, S3, VPC), Unix and Linux systems, VDI, and VoIP (3CX) for 80+ clients across Australia impacting 5-150 users.
- Provided remote technical support and guidance to field engineers during the installation of IT devices.
- Troubleshot and resolved any issues that arose during the deployment/installation process.
- Remotely monitored the deployment/installation process and ensured all IT devices were installed correctly and functioning as described.
- Acted as a liaison for the production transition of IT services and devices deployed/installed by the Project Team into the BAU Teams and associated vendors.
- Liaised with key stakeholders, including store managers, IT teams, vendors, and external partners, to ensure the successful resolution of issues that arose during the deployment/installation process.
- Worked after hours across 5 days per week to support nocturnal operations.
- Demonstrated strong problem-solving skills with the ability to manage multiple priority tasks simultaneously.
- Exhibited excellent communication skills and ability to deal with a range of stakeholders from technical to non-technical.
- Showcased good background experience working on IT systems, hardware, software, and networking concepts.
- Managed time effectively and maintained a good attitude to get the job completed.
Systems Analyst
Coles Group
03.2020 - 09.2020
- Provided outstanding level 1 & 1.5 technical support to internal users
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Assisted resolving high priority incidents
- Performed scheduled updates, routine maintenance calls, and made repairs when necessary
- Collaborated with IT Team to ensure that security software was properly installed on all employee computers
- Worked well independently to solve problems
- Followed relevant logging procedures to escalate to 2nd or 3rd level support teams/vendors.
IT Field Technician
Verser Technology Lifecycles
02.2019 - 12.2019
- Resolved issues relating to Windows OS Deployed and installed workstations as per client requirements Patched and updated Windows servers and windows 10
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Configured hardware, devices and software to set up work stations for employees.
Desktop Support Technician
Hewlett-Packard (HP)
04.2018 - 02.2019
- Replaced old printers with new printers and configured them to network for printing via network
- Provided training to users of new printer models and ensured staff understood procedure of printing via network
- Troubleshooting any issues with network printers on workstations and over network
- Increased customer rapport
- Managed large printer deployment projects for 10+ customers
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
DevOps Engineer
Trinity Grammar School, Kew
11.2022 - Current
- Developed solutions in Microsoft Dynamics and Power Platform to meet business needs
- Maintained and provided support to legacy systems including Classic ASP experience
- Applied technical knowledge of .NET, JavaScript, CSS, and HTML to build robust and integrated solutions using Microsoft Power Platforms
- Implemented modern web development techniques for creating user-friendly and dynamic web applications
- Ensured compliance with web standards and separated design from content using CSS
- Improved users’ experience by applying cognizance and implementing best practices
- Maintained and managed Azure Web Applications, Azure SQL Databases, and web server IIS
- Utilized an object-oriented development approach for building scalable and reusable code
- Designed and managed databases for web applications using strong analytical skills
- Developed REST API (including ASP.NET WebAPI) for enhancing application functionality
- Implemented Power BI for creating insightful and interactive reports
- Used GitHub for version control and collaborating with team members
- Exhibited experience or knowledge in Azure DevOps or Azure Cloud platform
- Worked with ASP.NET MVC for building robust and scalable web applications
- Prioritized tasks, met deadlines, and demonstrated excellent time management skills
- Demonstrated strong problem-solving skills, ability to work independently, and meet commitments
- Identified opportunities to drive improvements and increased efficiency through strong process definition skills
- Translated non-technical user demands into practical and useful solutions
- Exhibited strong interpersonal skills and ability to work well in a small team environment
- Worked comfortably in loosely structured environments and demonstrated strong appreciation for customer service
- Demonstrated strong consultative and problem-solving capabilities
- Exhibited leadership through actions that increased enjoyment, efficiency, and effectiveness of self and others.
Education
Bachelor of Science - Computer And Information Systems Security
04.2001 -
Skills
IT infrastructure management
Network systems installation, monitoring, and troubleshooting
Mobile device management and hardware/software monitoring
Help desk support and user management
Identity and access management
Cloud services deployment, configuration, and security
Windows Server deployment, management, and troubleshooting
Integration testing and API development
Power Platform and Dynamics 365 customization and development
Power Apps development and integration with other Microsoft products and services
Automation and workflow management using Power Automate
Certification
Technical Support Fundamentals, Google
Timeline
DevOps Engineer - Trinity Grammar School, Kew
11.2022 - Current
System Administration by Microsoft
10-2022
Sophos Firewall Engineer v18.5
05-2022
Sophos Central Endpoint and Server
05-2022
Advanced User Experience (UX) Design, Google
08-2021
Systems Engineer - Digital Peripherals
11.2020 - 11.2022
Python Data Structures, University of Michigan
11-2020
Python to access Web Data, University of Michigan
11-2020
Python, University of Michigan
10-2020
Technical Support Fundamentals, Google
09-2020
Systems Analyst - Coles Group
03.2020 - 09.2020
IT Field Technician - Verser Technology Lifecycles
02.2019 - 12.2019
Desktop Support Technician - Hewlett-Packard (HP)
04.2018 - 02.2019
Swinburne University of Technology - Bachelor of Science, Computer And Information Systems Security
04.2001 -