Sri Kumaran Carpenter
Upper Coomera,QLD
Overview
13
13
years of professional experience
Work History
Branch Manager
Lawrence & Hanson
06.2020 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Assessed employee performance and developed improvement plans.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Business Development Manager
Lawrence & Hanson
12.2019 - 06.2020
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Business Development Manager
Haymans
06.2015 - 11.2019
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
Assistant Store Manager
Cetnaj Lighting ~ Electrical ~ Data
05.2012 - 05.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Internal Sales Representative
Lawrence & Hanson
05.2011 - 05.2012
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Assisted with creating scripts and responses for consumer interaction.
- Teamed with partners to close deals for sales development.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Introduced [Type] products to consumers and promoted products currently in stock to increase sales volumes.
- Completed product registrations, warranty documentation and post-sale consumer surveys.
Education
High School Diploma -
Gorokan High School
Gorokan, NSWSkills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Strong team-builder
- Verbal/written communication
- Staff Management
- Operations Management
- Decision-Making
Timeline
Branch Manager
Lawrence & Hanson
06.2020 - Current
Business Development Manager
Lawrence & Hanson
12.2019 - 06.2020
Business Development Manager
Haymans
06.2015 - 11.2019
Assistant Store Manager
Cetnaj Lighting ~ Electrical ~ Data
05.2012 - 05.2015
Internal Sales Representative
Lawrence & Hanson
05.2011 - 05.2012
High School Diploma -
Gorokan High School
Similar Profiles
Thomas GrewThomas Grew
Senior Sales Person at Lawrence & HansonSenior Sales Person at Lawrence & Hanson
Mercy ThonMercy Thon
Inventory Administrator at Lawrence & HansonInventory Administrator at Lawrence & Hanson
Mercy ThonMercy Thon
Inventory Administrator at Lawrence & HansonInventory Administrator at Lawrence & Hanson
Niroshan GunewardenaNiroshan Gunewardena
Pricing Manager at Lawrence & HansonPricing Manager at Lawrence & Hanson
Geraldine Lizeth Uribe CalderonGeraldine Lizeth Uribe Calderon
Stock Control & inventory Officer at Reward HospitalityStock Control & inventory Officer at Reward Hospitality