Kumar Madhup Singh
Hoppers crossing,Australia
Summary
Versatile (SUPERVISOR) with extensive experience monitoring and maintaining service standards and call handling thresholds. Conscientious and personable supervisor with strong understanding of principles and procedures relating to customer service. Committed to contributing to superior service, maximum revenue generation and high productivity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Supervisor
Oporto
06.2022 - Current
- Managing transactions with customers using cash registers
- Scanning goods and ensuring pricing is accurate
- Collecting payments whether in cash or credit
- Maintains a safe and clean working environment by complying with procedures, rules, and regulations
- Keep food preparation areas clean
- Clean kitchen equipment and appliances
- Clean benchtops, floors, ovens and ranges
- Receive, lift, handle and store food deliveries
4th Engineer
08.2018 - 08.2022
- Complying to (HOTO) handover-takeover checklist and requirement while exchanging shifts
- Looking after the inventory and location of all purifier and compressor spares
- Planned maintenance system (PMS) to be checked carefully to making sure of the safety and reliability of all systems in a ship
- Taking care of Inventory checks and location of pumps spares and tools
- Regular maintenance and checking running hours and maintenance schedule of his designated machinery
- Thoroughly keeping an on general condition of machinery and special procedure for operation
- Condition and layout of bunkering system including valve operation, tanks and sounding pipe location should be checked
- Condition and layout of sludge and bilge discharge system including valves and pump operation should also be checked
- Thorough sounding of all fuel tanks, bilge and sludge tank should be taken
- Daily consumption of lube oil, fuel oil, marine diesel or gas oil and cylinder oil for daily record keeping in sounding log is to be checked
- Daily production of bilge and sludge on board for record keeping of wastewater sounding log
- Also keeping an eye on and stopping any wasteful practiced by the engine control room team
Telesales Executive
Teleperformance pty ltd
08.2020 - 11.2021
- Reverse market products and services to new and existing customers, generation of sale leads, cold call canvasing, assess and analyses customer’s needs and requirements
- Closing sales effectively, merchandising and marketing of plans and products, arrange appointments and schedule using Microsoft Outlook, document control, ability to follow policy and procedures
- Ability to work effectively with colleagues and management, conflict resolution, ability to defuse situations, data collection and analysis, global marketing
- Answering inbound calls in a timely and friendly manner
- Evaluating problems and complaints of the callers and provide proper solutions to them
- Responding to the needs of customers and provide personalized service
- Providing information on the company’s products or services and generate interest in the offer
- Upselling products and services
- Boost customer loyalty by offering a proper experience over the phone
- Well-organized and documenting every case as thoroughly as possible
Education
Masters in Information System - Information Management and Systems
Central Queensland University
Melbourne, VIC08.2024
Bachelor of Marine Engineering - Marine Engineering
MANET
Pune, India02.2015
Skills
- Call center experience
- Product Knowledge
- HR Support
- Data Entry
- Continuous Improvement
- Marketing
- Multitasking and Organization
- Team Leadership
- Decision-Making
- Staff Management
- Performance Improvement
- Staff Development and Training
- Customer Service Management
Multilingual
- Hindi
- English
Certification
RSA completed, CR1144116, 11/15/22
Formaleducationandtraining
- Master of Business – Information Management and Systems, CQU, 2022
- Bachelor of Marine Engineering, MANET, Pune, India, 2019
Personal Information
Driving License: Victoria License & International License
Timeline
Customer Service Representative/Supervisor
Oporto
06.2022 - Current
Telesales Executive
Teleperformance pty ltd
08.2020 - 11.2021
4th Engineer
08.2018 - 08.2022
Masters in Information System - Information Management and Systems
Central Queensland University
Bachelor of Marine Engineering - Marine Engineering
MANET
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