Summary
Overview
Work History
Education
Skills
References
Timeline
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Kumar Umesh Pentakota

Melbourne,VIC

Summary

Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.

Overview

5
5
years of professional experience

Work History

Technical Support Engineer

Honeywell
Abbotsofrd, VIC
03.2022 - Current
  • Delivered expert pre-sales consultation and support to customers, resellers, and distributors across ANZ, enhancing sales performance.
  • Provided technical guidance on security products, including Lenel OnGuard and TruVision NVRs, to improve customer satisfaction.
  • Integrated Milestone VMS with Lenel OnGuard, troubleshooting issues to implement effective solutions in a controlled environment.
  • Conducted product demonstrations at trade shows, generating qualified leads that increased sales by 35%.
  • Trained sales team on product knowledge to enhance efficiency in diverse Windows environments and network configurations.
  • Managed customer portfolios and support tickets via Salesforce CRM to ensure prompt resolutions.
  • Developed technical documentation for products, maintaining comprehensive knowledge of offerings and pricing policies.
  • Provided training and product support for sales team members to boost overall performance.

Digital Sales Support

247 Digital
Mountwaverley, VIC
01.2020 - 11.2021
  • Delivered comprehensive training sessions to enhance customer product usage.
  • Supervised installation teams for data communication equipment and software.
  • Implemented customer feedback from satisfaction surveys to elevate service quality.
  • Configured workstations, networks, servers, and printers for optimal user experience.
  • Established security protocols to safeguard sensitive information from unauthorized access.
  • Resolved online billing, access, and account issues for customers.
  • Provided technical support through phone, email, and remote access channels.
  • Demonstrated advanced product expertise to address and resolve customer concerns.

Education

Masters of - Information Technology

Deakin University
Melbourne, VIC
10-2021

Bachelors of - Computer Science and Engineering

Sasi Institute of Technology And Engineering
India
05-2019

Skills

  • Technical troubleshooting
  • Product demonstrations
  • Network configuration
  • Security protocols
  • Sales support
  • Customer training
  • CRM management
  • Technical documentation
  • System installation
  • Problem solving
  • Product integration
  • Customer service
  • Effective communication
  • Team collaboration

References

References available upon request.

Timeline

Technical Support Engineer

Honeywell
03.2022 - Current

Digital Sales Support

247 Digital
01.2020 - 11.2021

Masters of - Information Technology

Deakin University

Bachelors of - Computer Science and Engineering

Sasi Institute of Technology And Engineering

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Kumar Umesh Pentakota