Summary
Overview
Work History
Education
Skills
Timeline
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Kumiko Curtis

Cairns,QLD

Summary

dynamic and dedicated professional with experience at IBM Australia ,excelling in customer service and relationship building, skilled in early childhood education and hygiene practices. I fostered a supportive environment that enhanced client retention and satisfaction. My patience and empathy drive my commitment to delivering exceptional service and creating positive experiences.

Overview

28
28
years of professional experience

Work History

Housekeeper

Union jack hotel
Cairns, QLD
03.2025 - Current
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Emptied trash receptacles throughout the property.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

Waitress

Hakata ramen
Japan, Nagano
01.2022 - 02.2025
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Educator

Flappy's English House
Japan, Naganoo
05.2013 - 12.2024
  • Organized parent conferences throughout the year to discuss student progress.
  • Maintained a safe and orderly learning environment for all students.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Built and strengthened positive relationships with students, parents, and teaching staff.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Led students through safety procedures for active shooter and fire drills.

Customer Service

IBM AUSTRALIA
Brisbane, QLD
01.2004 - 08.2004
  • Answered customer inquiries via phone, email, and chat.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Receptionist

Wood build
Japan, Nagano
01.2002 - 12.2003
  • Updated daily log book with information about visitors entering the premises.
  • Greeted visitors and provided them with assistance.
  • Organized travel arrangements for staff members including flights, hotels, car rentals.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Sales Person

Regency opal
Cairns, QLD
06.2001 - 11.2001
  • Collaborated with team members to develop effective sales plans.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Listened to customer needs to identify and recommend best products and services.

Housekeeper

Coconut beach resort
Cape Tribulation , QLD
02.2001 - 05.2001
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Emptied trash receptacles throughout the property.
  • Provided information about hotel services upon request from guests.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.

Customer Service

NTT
Japan, Tokyo
04.1997 - 12.2000
  • Provided customer service assistance when requested.
  • Provided friendly and courteous customer service.

Education

Education

Seisen University
Japan
04-1997

Skills

  • Housekeeping procedures
  • Customer service
  • Organizational skills
  • Cleaning bathrooms
  • Bed making proficiency
  • Childcare support
  • Lesson planning
  • Classroom management
  • Student assessment
  • Parent communication
  • Manage classrooms
  • Early childhood education
  • Call center experience
  • Software navigation

Timeline

Housekeeper

Union jack hotel
03.2025 - Current

Waitress

Hakata ramen
01.2022 - 02.2025

Educator

Flappy's English House
05.2013 - 12.2024

Customer Service

IBM AUSTRALIA
01.2004 - 08.2004

Receptionist

Wood build
01.2002 - 12.2003

Sales Person

Regency opal
06.2001 - 11.2001

Housekeeper

Coconut beach resort
02.2001 - 05.2001

Customer Service

NTT
04.1997 - 12.2000

Education

Seisen University

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Kumiko Curtis