Kumudu Liyanage

• Processed invoices and payments for operational departments.
• Maintained accurate financial records and transaction logs.
• Assisted in budget preparation and financial forecasting tasks.
• Collaborated with team members to resolve billing discrepancies.
• Reviewed expense reports for compliance with company policies.
• Managed vendor communications regarding account status and inquiries.
• Supported audits by providing necessary documentation and reports.
• Trained new staff on accounting software and processes.
• Reviewed and reconciled accounts payable and receivable records.
• Performed bank reconciliations on a regular basis.
• Maintained accurate record keeping of all financial transactions.
• Processed invoices and payments to suppliers promptly and accurately.
• Organized filing system for account documents such as invoices, receipts.
• Prepared monthly financial reports for the management team.
• Maintained current and accurate general ledger with all accounting data in audit-ready format.
• Resolved payment discrepancies with vendors and suppliers.
• Responded promptly to customer queries related to their accounts.
• Collaborated with accounting associates to improve reconciliation processes.
• Improved year-end inventory audit process to increase accuracy.
• Verified and entered expenditures into accounting software, reconciling accounts to resolve variances.
• Provided assistance in developing new accounting systems and procedures.
• Advised clients on appropriate tax deductions based on individual circumstances.
• Maintained accurate records of financial transactions.
• Provided financial guidance and support to other departments, enhancing overall organizational performance.
• Developed and implemented efficient accounting systems and procedures to improve workflow.
• Monitored cash flow, prepared cash flow forecasts, and managed bank reconciliations.
• Implemented cost reduction strategies, contributing to significant savings without impacting operational efficiency.
• Prepared monthly reports for management review.
• Coordinated with the IT department to improve accounting software and systems.
• Managed and reconciled multiple accounts, ensuring accuracy and compliance with financial policies.
• Oversaw credit management, assessing creditworthiness and setting credit limits.
• Handled queries and resolved issues related to accounts, ensuring customer satisfaction.
• Received and recorded cash, checks and transfers.
• Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
• Matched orders with invoices and recorded required information.
• Performed bookkeeping and accounting consulting services.
• Reduced financial discrepancies by verifying accounting statements.
• Monitored loans and accounts payable to confirm payments are current.
• Performed financial calculations for amounts due, interest charges and balances.
• Checked postings and documents for correctness, accuracy and proper coding.

( DARWIN NT )

• Provided detailed daily and weekly reports to senior management about cash flow.
• Self-checkout count and top up/ clear the cashier tills in the morning for daily operations of the store.
• Investigated on possible errors in cash machines, registers or self-checkouts and action appropriately.
• Conducted the monthly cash machine count and report accordingly.
• Recorded daily cash transactions of the store and reconcile.
• Conducted the daily/ weekly Armguard clearing and do the bank transfers for the required weekly amount.
• Prepared detailed daily, weekly and monthly reporting as required.
• Liaised with the IT department to solve any issues with machines and close the ticket.
• Reconciled customer account payments.
• Prepared documents for senior managers approval and send to relevant parties.
• Trained new team members on operating checkouts.
• Liaised with head office about item price changes and take immediate action on checking store prices online and in store.
• Created and cancelled on layby accounts when necessary.
• Monitored click and collect orders and transfer to the relevant department for order processing.
• Printed and organized price labels for shop keepers to display.
• Processed customer transactions accurately and efficiently at retail location.
• Managed cash handling procedures and ensured security measures were followed.
• Assisted in training new staff on cash register operations and customer service.
• Maintained organized cash drawers and reconciled discrepancies daily.
• Responded to customer inquiries and resolved issues promptly and professionally.
• Collaborated with team members to improve store operations and service delivery.
• Monitored stock levels and assisted with inventory management as needed.
• Ensured compliance with company policies and procedures during cash transactions.
• Maintained accurate cash balances and reconciled discrepancies.
• Processed incoming payments, including checks and electronic fund transfers.
• Resolved customer inquiries related to payments, refunds, and other financial matters.
• Compiled daily transaction reports for review by management.
• Conducted regular audits of cash drawers to ensure compliance with company policies and procedures.
• Provided exceptional customer service when assisting customers with their transactions.
• Ensured compliance with applicable laws, regulations, policies, and procedures pertaining to financial operations.
• Identified opportunities for process improvement to increase efficiency in payment processing operations.
• Performed general office duties such as filing documents and answering phones.
• Participated in training sessions on proper cash handling techniques and security protocols.
• Analyzed data from various sources such as sales reports, accounts receivable records.
• Investigated suspicious activity or accounts that may be subject to fraud or money laundering.
• Assisted with the implementation of new banking software systems.
• Managed vendor relationships to ensure timely payments are made according to contractual terms.
• Coordinated with vendors regarding invoicing issues and payment schedules.
• Managed scheduling and coordination of daily operations in a retail environment.
• Processed customer transactions efficiently using point-of-sale systems.
• Assisted in inventory management and restocking merchandise on the sales floor.
• Organized and maintained office files, records, and documentation for easy access.
• Supported team members with administrative tasks to enhance workflow productivity.
• Communicated effectively with customers to resolve inquiries and provide assistance.
• Maintained cleanliness and organization of work areas to ensure a welcoming atmosphere.
• Collaborated with management to implement operational improvements for service efficiency.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Handled confidential documents in an organized fashion according to established protocol.
• Maintained office supplies inventory by checking stock to determine inventory level.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Answered questions from customers regarding products and services offered by the company.
• Managed database systems containing customer contact information.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Directed customer inquiries to appropriate department personnel.
• Facilitated communication between different departments within the organization.
• Developed and maintained filing systems for confidential documents and records.
• Greeted visitors and provided general information about the company.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Handled incoming calls and directed callers to appropriate department or employee.
• Drove customer feedback to deliver information to management for corrective action.

( COOLALINGA NT )

• Assisted customers with product inquiries and selections.
• Stocked shelves efficiently to ensure product availability.
• Operated checkout registers and processed transactions accurately.
• Maintained cleanliness of store areas to enhance shopping experience.
• Collaborated with team members to fulfill daily tasks effectively.
• Verified that all prices were accurate on products throughout the store.
• Collaborated with other team members to complete tasks quickly and efficiently.
• Provided customer service including answering questions, resolving complaints, and responding to requests for information.
• Greeted customers and provided assistance with locating items throughout the store.
• Maintained knowledge of current promotions and advertisements being offered by the store.
• Adhered to all safety policies and procedures while handling hazardous materials.
• Maintained cleanliness of work areas by sweeping, mopping, dusting, disposing of trash.
• Organized backroom storage area ensuring a safe environment for employees working in the area.
• Operated cash register to process sales transactions accurately and efficiently.
• Trained new employees on proper checkout procedures and customer service protocols.
• Checked expiration dates on products to ensure quality was maintained.
• Assisted customers with loading purchases into their vehicles.
• Answered phone calls from customers regarding product inquiries and purchases.
• Performed opening and closing duties on selfcheckout and helping supervisor to setting up registers, counting money in drawers, turning off lights at closing time.
• Answered questions and inquiries per shift regarding products, prices, and availability.
• Processed customer orders and payments with POS system or cash register.
• Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
• Responded to customer inquiries and resolved issues to ensure satisfaction.
• Operated cash registers, handling cash, credit, and debit transactions accurately.
• Performed price checks and adjustments as needed.
• Assisted with bagging groceries and offering carry-out service to customers as needed.
• Cleaned shelves, counters and tables to maintain organized store.
• Organized store by returning merchandise to proper areas and restocked displays.

( PALMESTON NT )

• Monitored and collated received data and source documents:

O Tickets
O Manifes
O FILs
O Plots

O Sales Agency Returns (SAR's)

O Scheduling of plot sheets
O Refunds

O Sales Agency Returns No shows / write offs

• Prepared and sorted source documents, identifying and interpreting data to be entered.
• Contacted / liaised with preparers of source to resolve questions, inconsistencies or missing data.
• Entered Flight Information Logs into Envision.
• Entered source data into VECTIS including:

O Agency– entering refund request onto refund register; verifying eligibility of agent refund to fare class rules; sending Agent e-mail response confirming refund status and updating register.

• Audited and where required make corrections to information entered into VECTIS.
• Audited SARs into VECTIS including reconciliation and cross checking of SAR to VECTIS summary report.
• Daily reconciled of cash receipts and preparation of banking documents within Greentree.
• Refunds:

O TL customer – entering refund request onto refund register; verifying eligibility of refund to fare class rules; processing refund to credit card / account; entry of refunding into VECTIS; generating refund SAR.

O missing coupons
O no-shows
O write offs
O daily action sheet

• Finalized End of month / periodic investigation.
• Filled and other duties, as required.
• Complianced with Company Policies and Procedures.
• Ensured manifesting are processed in accordance with daily targets.
• Reviewed contracts to ensure compliance with company policies.
• Trained staff on revenue management software and best practices.
• Conducted regular audits of revenue reports to maintain accuracy and integrity of data.
• Facilitated communication between finance, sales, and operations teams to enhance collaboration.
• Maintained up-to-date knowledge of current tax laws and regulations.
• Ensured that all necessary forms were completed accurately prior to submission.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Maintained accurate flight logs and documentation for regulatory compliance.

( MARRARA NT )

• Supported operations by communicating with customers, filing documents and managing data.
• Verified accurate recordkeeping processes, reducing financial inconsistencies.
• Maintained productive, efficient approach to all tasks.
• Created appealing displays for routine arrangements and special promotions.
• Learned all required tasks quickly to maximize performance.
• Developed strong cooperative relationships with co-workers and managers.
• Operated register to process payments and collect cash payment for order totals.
• Operated all types of production machinery safely to reduce workplace accidents.
• Resolved issues quickly to maintain productivity goals.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Continuously checked products for quality assurance according to strict guidelines.
• Assisted customers with product selections and inquiries.
• Stocked shelves and maintained product displays for visibility.
• Operated cash register and processed customer transactions efficiently.
• Collaborated with team members to ensure store cleanliness and organization.
• Managed inventory levels and conducted regular stock audits.
• Addressed customer complaints and resolved issues promptly.
• Maintained a clean and organized work area throughout shift.
• Trained new employees on store policies and procedures effectively.
• Operated cash registers to process payments from customers.
• Worked hard to learn required tasks quickly to maximize performance.
• Greeted customers upon entering the store with friendly demeanor.
• Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
• Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
• Collaborated with team members to maximize productivity and efficiency.
• Rotated through series of different stations based on team needs.
• Built and maintained working relationships with peers and upper management.
• Trained new team members using approved training materials and information.
• Looked for ways to go above and beyond job requirements.
• Organized inventory shelves for easy access and maintenance of stock levels.
• Monitored expiration dates on food items for freshness assurance.
• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
• Received, processed, and stocked merchandise in accordance with store policies.
• Upheld high standards of productivity and quality in operations.
• Adhered to safety guidelines while operating machinery or stocking shelves.
• Identified opportunities for process improvements within the department.
• Collaborated with team members to achieve daily goals.
• Participated in team meetings to discuss strategies for improvement.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Implemented strategies to take advantage of new opportunities.

( DARWIN NT )

• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Answered product questions and assisted customers in selection and checkout.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Educated staff on strategies for handling difficult customers and challenging situations
• Trained team members in successful strategies to meet operational and sales targets.
• Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
• Supervised daily store operations to ensure smooth workflow and customer satisfaction.
• Trained and mentored team members on product knowledge and customer service skills.
• Managed inventory levels to maintain stock availability and minimize wastage.
• Coordinated with suppliers to ensure timely delivery of quality products for the store.
• Supervised work of cashiers, training new team members and monitoring performance.
• Tracked store inventories and ordered new materials to prevent shortages.
• Answered customer queries and complaints and provided prompt solutions.
• Maintained clean and organized facility to prevent accidents, damages and lost items.
• Assigned tasks to staff according to workload requirements.
• Organized training sessions for new employees on best practices in order fulfillment processes.
• Enforced safety protocols at all times while managing store operations.
• Handled customer transactions and balanced cash drawers.
• Counted and balanced registers.

( MELBOURNE VIC )

• Engaged customers to promote product features and benefits.
• Demonstrated effective product usage to enhance customer experience.
• Gathered customer feedback to improve service quality and offerings.
• Maintained cleanliness and organization of the sales area.
• Provided support during sales activities and customer inquiries.
• Trained new staff on product knowledge and sales techniques.
• Provided excellent customer service by answering questions, solving problems, and responding to inquiries.
• Promoted special deals and encouraged product purchases through effective communication and persuasion skills.
• Carried out sales promotions and merchandising of company products.
• Learned about company history and products to share detailed information with customers.
• Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales.
• Planned and executed promotional events in order to increase product visibility.
• Developed sales strategies and tactics in order to maximize profits.
• Generated daily reports on sales performance against targets set by management team.
• Reviewed product displays before and after demonstrations to check for proper product arrangement.
• Monitored competitor activity within the marketplace and reported back findings.
• Analyzed consumer behavior patterns to identify potential sales opportunities.
• Created marketing materials such as flyers, brochures, and posters for promotions.
• Assessed customer needs and promoted most relevant product features to increase sales.
• Promoted products to increase brand awareness and sales.

( ABU DHABI UAE )

• Supported year-end audit preparations by organizing necessary documentation.
• Collaborated with team members to streamline accounting workflows and procedures.
• Utilized accounting software to input data and generate financial reports efficiently.
• Maintained and reconciled general ledger accounts.
• Processed journal entries to record transactions accurately.
• Checked figures and postings for correct entry and proper codes.
• Conducted internal audits to ensure compliance with company policies and procedures.
• Performed account reconciliations, including bank reconciliations.
• Worked closely with other departments to ensure accurate recording of transactions.

( ABU DHABI UAE )