Kun Rahadian M.
Sydney,NSW
Summary
Experienced and values-driven Residential Manager in residential aged care & over 10 years as General Manager of hotels, overseeing large-scale facilities (116 beds) on 9 floors including complex behavioural and high-care residents. Demonstrated ability to lead multidisciplinary teams, uphold compliance with Aged Care Quality Standards, and drive excellence in resident wellbeing and engagement, driving staff performance, financial health, and community engagement. Driving & managing behavioural programs (MSU), accreditation, and operational reforms (roster optimization in clinical and hospitality) while fostering a safe, inclusive, and person-centred care & environment. Promote and deliver a culture of compassion and continuously strive for excellence in providing comprehensive and person-centred care for residents and guests.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Residential Manager
Anglicare – Elizabeth Lodge Aged Care
01.2024 - Current
- Company Overview: 116-bed Residential Facility, Rushcutters Bay, Sydney, NSW
- Led the full operational management of a 116-bed residential aged care facility, including a 14-bed secure dementia unit with high BPSD prevalence.
- Developed and implemented behaviour support frameworks in collaboration with care managers, RN’s and external specialists, reducing critical incidents by 30% on its first year.
- Oversaw a team of 178 staff, including clinical, lifestyle, hospitality, operations, workplace trainers & maintenance, with a focus on leadership development and retention. Having an employee engagement score of 98% and an NPS of 8.6.
- Successfully led the home through unannounced internal and external audits, achieving full compliance across all Aged Care Quality Standards.
- Managed annual operating budget of $15M with an NOP of 9.6%, delivering improved occupancy of 97% all year round, reduced agency reliance to 0.2%, and achieve financial sustainability and an ANACC of $ 295 per resident.
- Fostered a culture of transparency, accountability, and empathy, leading to 92% resident satisfaction and high family engagement.
Residential Services Manager
Cranbrook Care – now Opal (Bayswater Gardens, Abbotsford)
03.2023 - 01.2024
- Leading Operational Financial, Recruitment, IT, Business Development, Procurement, Maintenance, Marketing, Food & Beverage, and Kitchen
- Execute Budgets, Business Plan and Profit & Loss
- Lead training & development for all staff.
- WHS, Fire & Safety, Council & property compliance
- Drive a revenue of $ 18 million.
- Lead 119 full-time and casual staff.
- Managed budgets effectively, optimizing resources to maintain high-quality services for residents.
- Analyzed data on resident outcomes to identify trends and inform the development of targeted strategies for continuous improvement in service delivery.
- Developed strong relationships with residents and families, fostering a supportive community environment.
- Conducted regular assessments of resident needs to inform service planning and delivery adjustments as needed.
- Improved resident satisfaction by implementing personalized care plans and addressing individual needs.
- Promoted family engagement by organizing events, activities, or communication channels designed specifically for including relatives in their loved one''s residential experience.
- Solved grievances and complaints by collaborating with residents.
Group General Manager
Hometel Group
02.2021 - 02.2023
- Company Overview: Hotels, Accommodation, Retail & Real Estate
- Successfully renovated & project managed $ 6 million renovations in 2021.
- Lead all operations departments over 3 properties in Sydney & regional areas.
- Drive Financial management, Recruitment, IT, Business Development, Procurement, Maintenance, Food & Beverage, Retail.
- Created and executed 3 Budgets, Business Plan and Profit & Loss.
- Drive training & development for all staff.
- Drive revenues of $ 7 million per annum.
- Lead 71 full time and casual staff.
- Exceeded group budgeted revenue with a GOP of 89% and an NOP of 12%.
- Achieved a Net Promoter Score (NPS) of 87% for guest satisfaction and an employee engagement rate of 82%.
- Successfully renovated & launched a boutique hotel.
- Successfully opened a brand-new retail shop.
- Create all 3 hotels websites & social media platforms.
General Manager
CINC Hotel
11.2017 - 01.2021
- Company Overview: Hotel, Boutique Accommodation, Event Centre, Retail Coogee Bay Boutique Hotel & Cruise Bar - Sydney
- Lead operational areas, Entertainment Centre, 3 Restaurant & Bar, 2 Retail outlets, 82 Rooms.
- Lead and executed $ 10 million renovations in accommodation, function & events center at Hotel and Cruise Bar Sydney.
- Drive a revenue portfolio of $ 65 million per annum.
- Lead and manage 8 departments with over 300 staff.
- Successfully completed from design to construction and completion (Rooftop Bar) – Cruise Bar Sydney (December 2019) and
- Successfully renovated and project managed Coogee Bay Boutique Hotel (82 Boutique Accommodation renovation) July 2020.
- Exceed budgeted revenue 2 years in a row with a GOP of 85 % and NOP of 14%
- Achieved an NPS (Net Promoter Score) of Guest satisfaction of 91%
General Manager
ACCOR Hotels & Resorts
05.2013 - 10.2017
- Company Overview: Q Station Manly (formerly Quarantine Station Manly)
- Lead all key operational areas, 13 Event Rooms, 2 Restaurant & Bars, 105 Accommodation Rooms, Tours department.
- Lead a total of 62 full-time & casual staff.
- Drive and project managed $ 1.5 million in renovations in accommodation, function & events space.
- Drive a revenue portfolio of $ 18 Million per annum.
- Lead external stakeholders with Heritage Council and National Parks.
- Reposition the hotel with an 83% retention business and STR position of 3 of 8 hotels in the past 3 years from 6 of 8 hotels.
- Winner of NSW Tourism Award in the best Regional Hotels in NSW in 2015
- Positioned the hotel with year-on-year growth REVPAR of 3.0% - 3.7%
- Position the hotel to have a NPS of 86% to an industry average of 84%
Group Director of Sales & Marketing
Accor Manly Hotels
05.2011 - 06.2013
- Company Overview: 2 hotels
- Increased revenue through the successful execution of sales strategies focused on target markets and customer segments.
- Developed comprehensive marketing campaigns for increased brand visibility and customer engagement.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term partnerships.
Regional Director of Sales Marketing C & E
Mirvac Hotels & Resorts
08.2006 - 05.2011
- Company Overview: 14 hotels
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Increased regional sales by implementing targeted marketing strategies and fostering strong relationships with key clients.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Group Director of Sales & Marketing – C & E
Stamford Hotels and Resorts
05.2003 - 07.2006
- Company Overview: 13 hotels
- Conducted thorough market research to identify emerging trends, adapting business strategies accordingly for sustained growth trajectories.
- Increased revenue through the successful execution of sales strategies focused on target markets and customer segments.
- Championed innovative product development initiatives that addressed market gaps, driving competitive advantage for the organization.
- Negotiated favorable contracts with vendors, securing optimal pricing structures while maintaining high-quality standards.
Director of Sales & Marketing
Rushcutters Harbourside Hotel
01.2001 - 04.2003
Education
Advance Diploma - Management & Marketing
College of Professional Studies
Sydney, NSW11.1990
Skills
- Facility Operations Management
- Behavioural & Dementia Care Strategy (MSU)
- Aged Care Quality Standards & Accreditation
- Clinical Governance, Risk Management & Remediation
- AN-ACC & Achieve 97% occupancy all year round
- HR, Roster Optimisation (Clinical & Servery) Workforce Planning
- Budgeting, forecasting & financial controls, stock & consumables management
- Stakeholder Engagement (Families & Relatives, Community, Commission)
- Performance Improvement & Change Management
- Safeguarding & Incident Response
- Menu management and dining quality standards
Certification
- National Police Check
- Working with Children
- First Aid
- Hotel Licensee
- RSA
- NDIS
Accomplishments
- Exceeded budgeted revenue with a GOP of 67% and an NOP of 12%.
- Achieved a Net Promoter Score (NPS) of 87% for resident satisfaction and an employee engagement rate of 92%.
- Successfully gone through 5-star audit of kitchen & F & B
- Successfully implemented on average of 42 activities per week in leisure in lifestyle
- Exceeded ANACC budgeted stretch targets of $ 287 per resident.
- 4-star overall rating for My Aged Care.
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Malay
Native or Bilingual
French
Elementary
Interests
- Growing herbs, vegetables, or fruits in home gardens
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Cooking
- Community Cleanup
- Volunteer Work
Timeline
Residential Manager
Anglicare – Elizabeth Lodge Aged Care
01.2024 - Current
Residential Services Manager
Cranbrook Care – now Opal (Bayswater Gardens, Abbotsford)
03.2023 - 01.2024
Group General Manager
Hometel Group
02.2021 - 02.2023
General Manager
CINC Hotel
11.2017 - 01.2021
General Manager
ACCOR Hotels & Resorts
05.2013 - 10.2017
Group Director of Sales & Marketing
Accor Manly Hotels
05.2011 - 06.2013
Regional Director of Sales Marketing C & E
Mirvac Hotels & Resorts
08.2006 - 05.2011
Group Director of Sales & Marketing – C & E
Stamford Hotels and Resorts
05.2003 - 07.2006
Director of Sales & Marketing
Rushcutters Harbourside Hotel
01.2001 - 04.2003
Advance Diploma - Management & Marketing
College of Professional Studies
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