Kunal Madan
Tallawang
Summary
- 23+ years of expertise in managed services, cloud operations, and infrastructure delivery, with a strong focus on AWS, Azure, and hybrid cloud environments.
- Proven ability to lead large-scale, cross-functional projects, from discovery to deployment, ensuring alignment with business goals and technical requirements.
- Extensive experience in program and project management, including Agile, Scrum, PRINCE2, and DevOps methodologies, with a track record of delivering results in fast-paced environments.
- Strong stakeholder management skills, engaging with CIO/CXO-level executives, technical teams, and vendors to define requirements, processes, and timelines.
- Skilled in writing effective project charters, developing data-driven process improvements, and implementing scalable, automated solutions to optimize operations.
- Strong Hands on understanding of data centre IT infrastructure, networking, and hardware/software deployment, with the ability to manage technical portfolios and programs.
- Proven ability to manage multiple competing projects/programs simultaneously, prioritizing tasks and delivering results under tight deadlines.
- Demonstrated success in driving continuous service improvements, reducing operational costs, and improving service stability and resiliency.
- Strong alignment with AWS Leadership Principles, including Customer Obsession, Ownership, Invent and Simplify, and Deliver Results.
- Excellent written and verbal communication skills, with the ability to engage at both technical and executive levels, providing clear and detailed progress reports.
- Experience in leading supplier/vendor contracts, ensuring compliance with SLAs, and delivering high-quality outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Program Director
Espire Infolabs
03.2023 - Current
- Demonstrate expertise in managing multiple competing projects in a Data Center or Networking environment.
- Experience in working in agile environments, leveraging data-driven insights for process improvement and automation.
- Ability to lead prototype engagements and integrate new hardware technologies
Program Manager
Wipro LTD
07.2021 - 03.2023
- Spearhead NSW Largest Public Sector Engagement both transformation and BAU with a spent of $300MN AUD
- Liaise and lead with IT and Business stakeholders during Major Incident Management and ensure minimum Business Disruption
- Focus on Continuous improvement initiatives that improve stability and resiliency
- FinOps Solution Driven – Cost Savings of $2.5 MN AUD / Annually
Program Director– Microsoft
Mindtree Limited
06.2019 - 06.2021
- Manage Current Portfolio of 45 MN USD with a growth of 10% Annually savings through Automation
- Manage Portfolio of all Microsoft Azure Cloud technologies globally which encompasses New Deployments for MS customers and existing Operations support
Project Manager
HCL Technologies
12.2010 - 06.2019
- Spearheaded multiple Continuous Service Improvement Programs and acted as Consultant to both HC and Customer across various technologies such as Windows, Databases, Unix, Linux, Storage and Backup
- Implemented Tools like Service Now, Moogsoft, Self-Healing Tools which involves Automation
- Single point of Contact for All customer escalations across Asia-Pacific
Project Manager
DXC (FORMERLY Known as Computer Sciences CORPORATION)
04.2009 - 10.2010
- Successfully managed +1500 Desktop/laptop hardware and software refresh including +30 application servers as per company standards
- Deployed Six Sigma DMAIC method while leading high-level, cross-functional teams of directors and VPs in two mission-critical process-redesign projects
- Designed and implemented process-improvement initiative, achieving $9-million cost reduction
Team Manager
DelL
09.2001 - 12.2008
- Span of Control of 50 Technical Support Executives
- Reviewing, planning and monitoring progress of Support Services technical issues in order to structure work, solve coordination issues, improve overall technical quality, ensure SLA expectations are met and initiate corrective action, should significant deviations from the SLA occur
- Involvement in complete Data Centre Management and optimization
Education
Masters - Computers (Information Technology)
Skills
- AWS Cloud & Infrastructure
- Networking & Data Center Operations
- Agile & Scrum Methodologies
- AWS Leadership Principles Alignment
- Problem Solving
- Data-Driven Decision Making
- Dependency Management:
- Financial & Cost Management
- Cross-Functional Collaboration
- Stakeholder Management
Accomplishments
- Deployed 160 Applications on AWS Cloud for Transport for NSW and Received hand written Appreciation from Glady's the NSW Premier.
- Trained 300 Under-Priveledged Project Managers to support them due to Financial Crisis.
Personal Information
Visa Status: Permanent Resident - Australia
Certification
- PRINCE2 Foundation and Practitioner Certified.
- PRINCE2 Agile Certified
- Certified Scrum Master
- Certified TOGAF 91. Certified
- ITIL V3 Certified.
AWS Leadership Principles in Action
- Customer Obsession: Delivered FinOps-driven cost savings of $2.5M AUD annually by prioritizing customer needs and optimizing service delivery.
- Ownership: Acted as the single point of contact for major incidents, ensuring minimal business disruption and accountability for outcomes.
- Invent and Simplify: Implemented automation tools (ServiceNow, Moogsoft) to streamline incident resolution and improve operational efficiency.
- Deliver Results: Achieved 10% annual growth in a $45M USD portfolio through strategic automation and innovation.
- Earn Trust: Built strong relationships with CIO/CXO stakeholders by delivering transparent and reliable service improvements.
- Think Big: Spearheaded cloud transformation programs, migrating on-premises applications to Azure Cloud with seamless integration.
- Bias for Action: Rapidly resolved critical incidents, ensuring minimal business impact and maintaining client trust.
- Learn and Be Curious: Continuously improved technical knowledge through certifications and hands-on experience with AWS, Azure, and DevOps.
Timeline
Program Director
Espire Infolabs
03.2023 - Current
Program Manager
Wipro LTD
07.2021 - 03.2023
Program Director– Microsoft
Mindtree Limited
06.2019 - 06.2021
Project Manager
HCL Technologies
12.2010 - 06.2019
Project Manager
DXC (FORMERLY Known as Computer Sciences CORPORATION)
04.2009 - 10.2010
Team Manager
DelL
09.2001 - 12.2008
Masters - Computers (Information Technology)
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