Kunal Prasad
Brisbane
Summary
Detail-oriented Retail Professional with over three years of experience in customer service and merchandising. Strong technical competencies in data analysis and problem-solving, eager to transition into IT. Recognized for adaptability in fast-paced environments and collaborative teamwork, committed to continuous learning and operational excellence.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Stacks discount
12.2021 - Current
- Provided proactive customer service on the sales floor, assistant with product selection and addressing inquiries.
- Advised customers on suitable products, guiding purchase decisions to enhance satisfaction and sales.
- Managed cash handling and end-of-shift till reconciliation with accuracy and accountability.
- Entrusted with store keys, performing opening/closing duties and occasionally overseeing store operations in the manager’s absence.
- Collaborated with team members to meet daily sales goals and improve store performance.
Education
Bachelor of Information Technology - Information Systems Major
Queensland University of Technology
Brisbane, QLD06.2027
Diploma in Information Technology - Information Technology
Queensland University of Technology
Brisbane, QLD11.2025
Skills
- Python (basic scripting & problem-solving)
- MySQL (basic queries & data handling)
- Wireshark (network traffic analysis – entry level)
- Jupyter Notebook
- Troubleshooting (hardware, software, and basic network issues)
- Technical Documentation (ticket notes, user guides)
- Operating Systems: Windows (user-level and technical support)
- Advanced Computer Skills
Websites
Timeline
Retail Assistant
Stacks discount
12.2021 - Current
Bachelor of Information Technology - Information Systems Major
Queensland University of Technology
Diploma in Information Technology - Information Technology
Queensland University of Technology