Kunal Sabharwal
Adelaide,SA
Summary
With a background in customer service and management in both the hotel and fitness industries, I have demonstrated abilities in conflict resolution, teamwork and people skills - in a positive and enthusiastic manner. I have gained skills and capabilities that I believe could be an asset in a work environment and I am eager to expand my skills/ experience within any industry. I am able to easily adapt to situations and intend to utilise the knowledge I have gained through study, training and previous career paths, to assist me in transitioning to a new role. Through the Mantra Group/ Accor for 5 years, working across various properties, then moving into the health and fitness industry (including my own personal training business), I have been lucky enough to learn and develop my experience in customer service, teamwork and management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Office Team Leader/Relief Duty Manager
TRYP By Wyndham
02.2023 - Current
- Helped with pre-opening of the hotel
- Assisted in the implementation of front office SOP’s i.e check-in/ check-out procedures
- Training new staff
- Navigating around OPERA cloud PMS
- Providing exceptional service to guests
- Arrival calls
- Complaint handling
- Other additional tasks set by management
- Acted as duty manager, performing all managerial tasks as instructed
- Assisted sales and marketing to generate revenue
- Dealing with conflict resolution between staff members
- Maintaining hotel operations in an effective and professional manner
Personal Trainer/Member Service Representative
Goodlife Health Club
05.2021 - 07.2022
- Perform service and MIA calls
- Assisting with member enquiries
- Maximising upsells and contracting
- Providing quality customer service for members
- Liasoning with members, staff and other teams to ensure service is at a high standard
- Selling PT packages and services
- Retention of clients
- Building rapport with members to convert into potential clients
- Hitting KPI's set by Personal Training Manager
Guest Service Agent/ Porter
Peppers Waymouth Hotel
02.2021 - 05.2021
- Assisting during hotel quarantine period
- Assisting guests with luggage and escorting them to rooms
- Translating to Hindi, Urdu and Punjabi speaking guests to make isolation more comfortable
- Assisting F&B with breakfast, lunch and dinner deliveries for all quarantine guests
- Entered PO (purchase orders for hotel and reconciled all orders from other departments)
Night Manager/Night Auditor/Front Desk Guest Service Agent
Mantra Hotel Hindmarsh Square
02.2018 - 03.2021
- Staff Training
- Maximising upsells for front office, and food and beverages
- Answering phone calls patiently and efficiently
- Organising and distributing the delivery of guests' messages and mail
- Carrying out additional duties assigned by the Front Office or management team
- Ensuring smooth transition from the Mantra into the Accor group - being up to date with policies and procedures
- Assisting other properties during low staffing periods (Peppers Waymouth Hotel, The Watson Hotel)
- Rostering, duty manager tasks (Including profile checks and room allocations)
- Acting as night manager, ensuring guests are safe and taken care of (As well as general hotel security)
- Ensuring timely and accurate processing of accounts, amending invoices and fixing discrepancies
- Accurately and efficiently attending to guest complaints and resolving issues in a timely manner
- Ensuring night audit procedures are up to date in order to maximise revenue
Night Auditor
Breakfree Adelaide
01.2017 - 01.2018
- Maximising room upsells
- Maintaining a high level of cleanliness and care of equipment and materials, and ensuring the security of property
- Maintaining efficient operating procedures for the property’s point of sale cashiering computer system, ensuring accuracy and balancing of till and cash float
- Complete night auditing procedures and passing on information to the Front Office Manager
- Responsible for nightly audit of all front office transactions within the property
- Staff training
- Responsible for working autonomously and independently, whilst being efficient in completing night audit tasks
- Handling all guest complaints immediately, courteously and satisfactorily
- Carrying out any additional duties assigned by the Front Office Manager or management team
- Liaison with other departments
Night Auditor
Breakfree Directors Studios
12.2016 - 01.2017
- Checking guests in and out in a timely manner
- Taking reservations as required in the absence of the Reservations Manager
- Answering phone calls in a timely and efficient manner
- Organising and distributing the delivery of guests' messages and mail
Education
High School -
Prescott College Southern
Adelaide12.2016
Cert 3 in Fitness, Cert 4 in Personal Training - AIF Energizer Award Recipient (Scholarship)
Australian Institute of Fitness
Adelaide2021
Skills
- Adaptability
- Problem-solving abilities
- Staff training
- Attention to detail
- Conflict resolution
- Strong leadership
- Excellent communication
Certification
RSA (Responsible Service of Alcohol)
Australian Red Cross
- Preliminary First Aid
- CPR
- Provide basic emergency life support
- Provide first aid in an education and care setting
D.O.B
8th December, 1998
FLUENT LANGUAGES
English, Hindi, Punjabi, Urdu
Additional Information
Dion Rayan
Client Relationship Administrator NDSP
0404 826 706
Saroj Maharajan
Night Manager TRYP Hotel
0421 135 966
Vick Hassan
Restaurant Manager Oval Hotel
0433 408 481
Paresh Kinra
Former General Manager Breakfree Adelaide
0422 242 776
Timeline
Front Office Team Leader/Relief Duty Manager
TRYP By Wyndham
02.2023 - Current
Personal Trainer/Member Service Representative
Goodlife Health Club
05.2021 - 07.2022
Guest Service Agent/ Porter
Peppers Waymouth Hotel
02.2021 - 05.2021
Night Manager/Night Auditor/Front Desk Guest Service Agent
Mantra Hotel Hindmarsh Square
02.2018 - 03.2021
Night Auditor
Breakfree Adelaide
01.2017 - 01.2018
Night Auditor
Breakfree Directors Studios
12.2016 - 01.2017
High School -
Prescott College Southern
Cert 3 in Fitness, Cert 4 in Personal Training - AIF Energizer Award Recipient (Scholarship)
Australian Institute of Fitness
RSA (Responsible Service of Alcohol)
Australian Red Cross
- Preliminary First Aid
- CPR
- Provide basic emergency life support
- Provide first aid in an education and care setting
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