Kunal Segan
Melbourne,Australia
Summary
Results-oriented management aspirant pursuing an MBA from Deakin University. Strong foundation in international relations with valuable hands-on experience in customer service, logistics, and strategic marketing. Leverage analytical and problem-solving skills to drive efficiency and enhance customer satisfaction. Seeking a part-time role to contribute effectively while continuing academic endeavors.
Overview
4
4
years of professional experience
Work History
Executive Assistant
University of Chicago | Centre in Delhi
Delhi, India
08.2023 - 06.2024
- Provided strategic administrative support to the director and company secretary, enhancing workflow efficiency by 25%
- Coordinated high-level meetings and global outreach initiatives, contributing to a 15% increase in partnership engagements.
Senior Marketing Assistant
International Model United Nations (IMUN)
11.2022 - 06.2023
- Orchestrated digital marketing strategies, leading to a 40% surge in conference participation and a 35% increase in online visibility
- Streamlined social media content management, resulting in a 20% rise in engagement rates and a 10% reduction in content production costs.
Sales and Marketing Executive
Viral Fission
10.2020 - 06.2023
- Executed multi-channel marketing campaigns, resulting in a 30% increase in client engagement and a 25% growth in social media followers
- Collaborated with cross-functional teams, contributing to a 20% boost in project completion efficiency, aligning marketing strategies with client objectives.
Business Development and Growth Head
Ramco Motors
08.2021 - 09.2022
- Drove business growth initiatives, resulting in a 15% increase in service uptake and a 12% expansion in market reach
- Developed and implemented customer acquisition strategies, achieving a 25% improvement in conversion rates.
Founder
Solidarity India Campaign (SIC)
05.2020 - 08.2021
- Established and led a non-profit NGO, coordinating a 34-day campaign that provided essential resources to over 50 families affected by the COVID-19 pandemic
- Mobilized a team of 100+ volunteers, distributing 500+ kilograms of food supplies and first aid materials, directly impacting community well-being.
Education
Bachelor of International Relations -
Amity University
Bachelor of Business Administration (BBA) -
Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration (MBA) -
Deakin University
08.2024
High School - Physics, Chemistry, Maths, English, Computers
Pinegrove School
01.2019
Skills
- Customer Service Excellence: Consistently achieved customer satisfaction ratings above 95%
- Digital Marketing Strategy: Successfully increased online engagement and conversion rates by 30%
- Logistics and Delivery Management: Optimized delivery routes to improve on-time performance
- Project Management: Managed multiple renovation projects, achieving a 20% reduction in project completion times
- Team Leadership and Management: Led teams of up to 50 members, fostering collaboration and efficiency
- Business Development: Expanded client base and market reach by 15%, enhancing revenue growth
- Communication and Interpersonal Skills: Effectively communicated with diverse teams and clients, ensuring clarity and satisfaction
Accomplishments
Two publications
1. The Taiwan issue and one China policy
2. Maritime security between India and African littoral states
Part time
- House Renovation, Independent Contractor, Managed and executed various home renovation projects, including painting, structural repairs, and interior installations., Spearheaded project timelines, optimizing workflows to ensure completion 20% faster than projected deadlines, while maintaining a 95% client satisfaction rate.
- Mover, CBD Movers / Hafiza Movers, Conducted residential and commercial relocations, ensuring the secure and efficient transport of goods valued at over $500,000., Enhanced operational efficiency by implementing streamlined packing processes, reducing move time by 15% on average.
- Delivery Driver, DoorDash, Delivered food and packages to customers, ensuring timely and accurate deliveries., Utilized route optimization tools to decrease delivery times, resulting in higher customer satisfaction and increased earnings.
- Waiter and Counter Handler, Priya Restaurant, Provided efficient customer service and handled high-volume orders at the counter., Ensured accurate billing and maintained a clean and organized work environment, contributing to a 20% increase in customer satisfaction.
References
- Chahat Segan, Customer Service Team Member / Assistant Manager, Woolworths Arkaba, SA, 0426630506
- Viral Panchal, Customer Service Team Member / Trolley Collector, Woolworths Unley, SA, 0423296896
- Ujjwal Bhardwaj, Grocery Nightfill Team Member, Woolworths Arkaba, SA, [Contact Woolworths Arkaba for the number]
Languages
French
Professional Working
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Executive Assistant
University of Chicago | Centre in Delhi
08.2023 - 06.2024
Senior Marketing Assistant
International Model United Nations (IMUN)
11.2022 - 06.2023
Business Development and Growth Head
Ramco Motors
08.2021 - 09.2022
Sales and Marketing Executive
Viral Fission
10.2020 - 06.2023
Founder
Solidarity India Campaign (SIC)
05.2020 - 08.2021
Bachelor of International Relations -
Amity University
Bachelor of Business Administration (BBA) -
Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration (MBA) -
Deakin University
High School - Physics, Chemistry, Maths, English, Computers
Pinegrove School