Kunal Vashisth
505/36-46 Cowper Street, Parramatta, Sydney,NSW
Summary
Certified Salesforce Consultant and Business Analyst with 8.5+ years of experience delivering transformative digital solutions. Adept at leveraging Salesforce Sales, Service, and Experience Clouds to solve complex business problems and drive measurable outcomes. Proven expertise in aligning business processes with innovative technologies in collaborative, client-focused environments. Passionate about mentoring, emerging technologies, and delivering impactful outcomes through agile methodologies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Business Analyst
GBST Holding Ltd
11.2024 - Current
- Stakeholder Management: Continuously engaging with Clients and Providers to understand their needs and pain points, ensuring their voice is central to product development
- Defining and measuring success through clear objectives and key results, focusing on delivering impactful outcomes rather than just outputs
- Collaborating with Product Owners and business stakeholders to prioritise work items and objectives
- Requirement Gathering and Analysis: Creating requirements specifications, analysing requirements, creating visual models, facilitating workshop sessions
- Solution Design: Designing and recommending Salesforce Financial Service Cloud and WealthConnect (Salesforce Appexchange Apps) solutions that align with business objectives and best practices
- Demo Preparation: Customizing demo environments to align with stakeholder requirements and use cases
- Business Problem Solving: Research and evaluate Salesforce features that could benefit the organization and preparing tailored scenarios to demonstrate how the software solves specific business problems
- Client Training & Communication: Providing guidance to client on best practices, new features, and changes in application functionalities, while ensuring clear and professional communication
- Team Leadership: Mentored junior consultants on Salesforce best practices and project delivery methodologies
Senior Solution Consultant
Salesforce Inc.
07.2022 - 11.2024
- Fostered relationships and partnerships with clients, internal team members and C-level executives to drive consensus on multi-product technology solutions across the various Salesforce product lines
- Collaborated with stakeholders across international markets to align solutions with global best practices
- Worked closely with business stakeholders in defining and mapping business processes, also assisting in prioritization based on business impact and values
- Collaborated with clients to translate business requirements into innovative Salesforce implementations, prioritizing user engagement and satisfaction
- Conducted scrum ceremonies to improve team collaboration and efficiency
- Led business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations
- Demonstrated how connected experiences come to life through software demos and rapid prototyping using Salesforce Solutions, as a means of eliciting and defining business requirements
- Validated solution components, led customer walk-throughs, and provided guidance to the project manager on key issues or risks to the project
- Created and owned business requirements document as an outcome of the requirements gathering sessions
- Facilitated workshops to envision strategic roadmaps and ensure successful multi-cloud Salesforce implementations, like Sales, Service, Experience, Health Cloud etc, in alignment with best practices
- Worked closely with global Salesforce product teams and strategic partners to deliver cutting-edge implementations
IT Business System Analyst
Wipro Technologies Pvt Ltd
11.2019 - 07.2022
- Engaged with end users and subject matter experts to gather, document, and validate unit requirements
- Conducted requirements analysis and model business processes using diagrams, flowcharts, data models, as-is and to-be process diagrams
- Collaborated with business stakeholders, IT partners, architects, and tech-leads to design solutions aligned with clients' requirements
- Explored methods of user interaction utilizing use cases, storyboards, wireframes, and user stories
- Assessed proposed solutions and their ability to meet stakeholder requirements
- Ability to translate the requirements into content that can facilitate the SCRUM development needs of the team using the tool of choice like JIRA and Azure Devops
- Functional expertise in Salesforce Sales & Service cloud, sales & services processes
- Coordinated in-depth testing, deliver internal training, and document data models and migration requirements
- Performed business process modelling, user experience modelling and basic technical architecture diagramming
- Presented demos to the stakeholders to show the workflow and the current progress within the sprint
- Implemented CTI (Call Center) and SFDC data security model like OWD, sharing rules, role-hierarchy and manual sharing
- Implemented SFDC configuration like workflows, approval process, validation rules, reports, dashboards, validation rules etc
Business System Analyst
Syrex Infoservices Pvt Ltd
08.2018 - 05.2019
- Evaluated and Incorporated Salesforce features into new and existing frameworks and solutions as applicable
- Identified and analysed business processes and work practices
- Facilitated requirement gathering meetings, system demos, user acceptance testing and User trainings
- Recommended optimal business practices and system functionality improvements related to Salesforce Sales and Service cloud
- Identified and translated business requirements into technical specifications, and supported user acceptance testing and implementation of change
- Owned and continually improved the release process by documenting release issues and developing plans to enhance the process or automation
- Identified the current-state and designed future-state business processes, procedures, functional requirement specification and communication, training documentation
- Responsible for maintaining consistency between Salesforce sandbox environments, from Development through QA, UAT and Production
- Managed and communicated the status of deliverables, issues, and risks across multiple work streams
Salesforce Consultant
Cloudsteer Technologies Pvt Ltd
01.2014 - 05.2015
- Facilitated and led group discussions with stakeholders to elicit business requirements and developed a thorough understanding of the customer's business processes and requirements
- Collaborated with the team to assess the cross functional impacts of business decisions across the Salesforce platform and provide input on IT processes and procedures affecting the team
- Worked alongside cross-functional business stakeholders, solution architects, technical architects, and the development team to identify solutions that aligned with the business objectives
- Conducted requirements validation activities, including functional validation, traceability, consensus building, requirements management, and testing
- Developed functional and high-level technical design documents of business requirements
- Organised and led periodic (sprint on sprint) product demo
- Responsible for deploying functional solutions such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system
- Developed training plans, materials and documentation for users and coordinate user training sessions
CRM Consultant
Fine Grain Metallurgical Solutions
06.2012 - 12.2013
- Defined business requirements, created practical specifications, and performed fit/gap analysis
- Examined and documented as-is business processes together with business teams
- Supported in designing Salesforce based solutions related to Salesforce Service Cloud
- Supported in documentation of to-be processes and business/system requirements
- Elicited requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, and other business analysis techniques
- Facilitated User Acceptance Testing (UAT) by writing test scripts
- Collaborated with QAs, and serving as a conduit between the business and IT
- Defined and implemented practical platform configuration solutions, and collaborated with IT to drive the implementation of more complex systems enhancements
Education
Master of Science - Information Systems & IT Management
Griffith University
QLD06-2018
Bachelor of Technology - Computer Science Engineering
Kakatiya University
India06-2012
Skills
- Salesforce Expertise: Service Cloud, Sales Cloud, Experience Cloud, Health Cloud, Salesforce Configuration
- Project Management: Agile & Scrum Framework, UAT, Go-Live Support
- Business Tools: JIRA, Confluence, Azure Devops, MS Teams, Slack, Lucidchart
- Business Analysis & Requirement Gathering: Stakeholder Engagement, Gap Analysis, User Story Writing, Requirement Elicitation, Documentation
- Communication & Stakeholder Management: Cross-Functional Collaboration, Demo & Presentation, Change Management, Conflict Resolution
Certification
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Business Analyst
- Salesforce Certified Platform App Builder
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
Timeline
Technical Business Analyst
GBST Holding Ltd
11.2024 - Current
Senior Solution Consultant
Salesforce Inc.
07.2022 - 11.2024
IT Business System Analyst
Wipro Technologies Pvt Ltd
11.2019 - 07.2022
Business System Analyst
Syrex Infoservices Pvt Ltd
08.2018 - 05.2019
Salesforce Consultant
Cloudsteer Technologies Pvt Ltd
01.2014 - 05.2015
CRM Consultant
Fine Grain Metallurgical Solutions
06.2012 - 12.2013
Master of Science - Information Systems & IT Management
Griffith University
Bachelor of Technology - Computer Science Engineering
Kakatiya University
Similar Profiles
Rutvij BrahmbhattRutvij Brahmbhatt
Senior Network Engineer at GBST Holdings Ltd.Senior Network Engineer at GBST Holdings Ltd.
Ninad WadekarNinad Wadekar
Data Engineer at GBST HoldingsData Engineer at GBST Holdings
Prashant KumarPrashant Kumar
Senior Salesforce Developer/Tech Lead at GBST Holdings Ltd.Senior Salesforce Developer/Tech Lead at GBST Holdings Ltd.