Kunal Verma
Brisbane,QLD
Summary
Highly effective and detail-oriented operations manager with 11+ years of professional experience in implementing policy, planning, and strategy. Offers expertise spanning business administration, change management, achieving optimal results with competent planning, organization, and solution-oriented approach while driving business growth, profitability, and strategic alliances. Skilled in international operations, business development, process management, and leadership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Manager - South Asia and Onshore
AMET Education & Migration
07.2023 - Current
- Spearheaded student recruitment activities across Indian sub continent, MEA, Africa, South Asia and Onshore.
- Managing high-performing team across Queensland - Australia
- Conduct Compliance and Financial check for Genuine Student (GS) assessments for Australian University study applications, ensuring compliance with immigration regulations
- Developed and maintained partnerships with educational institutions and government agencies
- Oversee compliance with Australian education regulations and standards
- Provided leadership, mentorship, and training to the team to optimize their performance
- Continuously analyzed market trends to adapt recruitment strategies and meet enrollment targets.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for 02 locations.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
Senior Manager – University Relations
Leverage Edu
06.2022 - 07.2023
- Managed international student recruitment process for Australia Student Recruitment
- Strategic planning and market research for new programs/products and sales techniques
- Created lead distribution plans and quotas in alignment with business objectives
- Developed processes for Australia compliance team, including Genuine Temporary Entrant (GTE) evaluation and visa-associated services
- Assisted in conflict resolution in student application and visa-related activities
- Coordinated with Australia Universities and channel partners for positive outcomes of student recruitment and GTE clearances
- Active coordination with cross-functional teams for effective delivery of products and services to the clients - B2B/B2C in accordance with SLAs
- Build teams for international office operations and evaluate their performance from time to time,
- Current team size: 30 (BDM / Coaches, Visa Associates, and GTE), Identify the hiring needs, and the ability to select and train new members
- Defining metrics and KPIs to measure team performance
- Managed business analytics, project research, and modelling for offline test prep products
- Conducted market research, competitor analysis, and identified growth opportunities
- Coordinated with cross-functional teams for effective delivery of products and services
- Streamlined coordination between work centres and centralized application processing team.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Centre Manager - CD IELTS Test Centres | Senior Manager - Operations
British Council
10.2019 - 06.2022
- Business Delivery and Exam operations for CDIELTS centre in South India Region (Onsite operations management (4 Onsite) & Remote management (11 Centres)
- Business Delivery and Exam operations for CDIELTS centre in Bangalore for IDP
- Exam delivery process mapping, implementation and process management, improvement & monitoring of exam delivery service
- Working closely with IELTS Cambridge for troubleshooting & conflict resolution
- Venue management, Resource management and Conflict resolution
- Projecting and managing the centre operational expenditure & budget forecasting
- Business development & expansion of CDIELTS centres
- Strategy development for business continuity and expansions
- Gap analysis of the processes, identifying the areas of improvement
- Internal auditing of all centres in Bangalore
- Implementation of agreed global risk management processes, emphasis on child protection, exam security policies
- Process streamlining, Creating SOPs and Team training
- Defining metrics and KPIs to measure team performance
- Drive L&D roadmap and growth paths for individuals
- Active coordination with cross functional teams for delivery for CDIELTS Products in accordance with SLAs
- Supporting marketing and business development team
- Training, performance management, and stakeholder coordination.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Test Centre Manager (Operations)
Pearson VUE
07.2018 - 09.2019
- High Stake Exam Delivery and maintain a secure testing environment
- Exam operations, end-to-end process monitoring, process mapping and implementation
- Ensure the adherence to the Pearson Professional Centre quality and security measures
- Recognize and identify potential areas where existing policies and procedures require changes, implemented where new ones need to be developed and shared
- Projecting operational expenditure and Budgeting of cost centre
- Facility Management and Vendor Management
- Review transmissions logs (uploading of current days test results & daily downloading of examinations site schedule) from software that automatically connects to hub system periodically
- Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate, or the testing centre itself
- Customer service delivery, engagement, and management
- Training and development of permanent and freelance staff
- Site staffing/hiring/retention/conflict resolution/scheduling
- Communicate with internal technical support to investigate and fix technical issues.
Assistant Superintendent (Technical)| Department of Bio-Sciences
Lovely Professional University
07.2017 - 04.2018
- Key Operator of ICP – OES for R&D work for Indo-Canadian projects with University of British Columbia, conducted at LPU
- Incharge - Forensic Science Laboratory in Department of Molecular Biology and Genetic Engineering
- E2E procurement planning, vendor communication and management for Lab supplies and material procurement
- Taught Technical Subjects at undergraduate and postgraduate levels for Department of Molecular Biology and Genetic Engineering
- Design and execution of practical sessions of students at Graduate and Undergraduate levels.
- Assisted in scheduling inspections for job sites and projects.
Manager: Operations
Shri Krishna Pharmaceuticals
08.2014 - 07.2017
- Involved in research and development, product management, and patenting
- Conducted market analysis and business development
- Ensured compliance with regulatory affairs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Provided support to General Manager in various capacities, including monitoring performance metrics and assisting with strategic planning initiatives.
- Managed daily staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
Assistant Manager - Operations
Shri Krishna Pharmaceuticals
04.2010 - 08.2014
- Ensured compliance with quality procedures and specifications
- Managed production and QC of pharmaceutical products
- Maintained technical and scientific records.
- Assisted in development of long-term goals for department, aligning them with organizational objectives.
- Provided support to General Manager in various capacities, including monitoring performance metrics and assisting with strategic planning initiatives.
- Managed daily staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
Operations Executive
Shri Krishna Pharmaceuticals
08.2008 - 04.2010
- Introduced to aspects of QC, QA, and GMP in pharmaceutical industries
- Established systems and procedures for in-house QC laboratory activities
- Managed preparation of SOPs and validation documents.
- Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
- Collaborated on operational support tasks to achieve common goal.
Education
Certificate of Completion - Project Management Foundations : Teams
Project Management Institute (PMI)
United States04.2024
Certification - Data Analysis Essentials (MCC00018)
TAFE Queensland
Brisbane, QLD03.2024
Certification - Digital Literacy Essentials (MCC00013)
TAFE Queensland
Brisbane, QLD08.2023
Certification - Agent Fit ( Compliance Package)
Edvisor Academy
Brisbane, QLD07.2023
Workshop - Business Intelligence Using Power BI
Skill Nation
New Delhi, India06.2023
Erasmus Mundus Joint Master's Program: Masters of Forensic Science - Forensic Toxicology And Biology
From: Sept 2012 To Sept 2014
Lincoln, UK08.2014
Bachelor of Technology - Biotechnology - Biotechnology
Punjab Technical University - (SUSCET), Mohali
Jallandhar, INDIA07.2008
Skills
- Operations management
- Strategic Planning and Operations
- Cross-Functional Collaboration
- Business development and planning
- Compliance Monitoring
- Systems and software expertise
- Staff Training and Development
- Performance Management
- Multi-unit management
- Productivity Improvements
- Projections Development
- Data Analytics
- Policy Enforcement
- Asset Control
Websites
Certification
- Business Intelligence using Power BI (MSPBI34623-9071), Skill Nation
- Agent Fit (Compliance Package) (EA07275046), Edvisor Academy
- Digital Literacy Essentials (MCC00013), TAFE Queensland
- Data Analysis Essentials (MCC00018), TAFE Queensland
- Project Management Foundations: Teams, PMI
- Study Australia Academic Readiness Micro credential, Successful Graduate Pty Ltd
- Study Australia Work Readiness Program, Study Australia
- UGC - NET - Forensic Science, University Grants Commission (UGC) - CBSE-UGC NET 2017 - Forensic Science
- Certification in International Laws, Technical University of Hamburg – Hamburg (TUHH), Germany
- Certification in Crime Scene Investigation Techniques, University of Lincoln
- Certificate of Attendance: Forensic Sciences and Criminal Behaviour, Egas Moniz
- Certificate of Achievement: Nanoscience and Investigations in Nano Technology, Universidad de Córdoba
- Certificate of Achievement: Language and Culture of Spain for beginners, UCO IDIOMAS
- Certificate of Achievement: Information Management, British Council
- Certificate of Achievement: Child Protection - Mandatory Training, British Council
- Certificate of Achievement: Fraud Awareness Mandatory Training, British Council
- Certificate of Achievement: Understanding Equality, Diversity and Inclusion, British Council
- Certificate of Achievement: Mandatory SAP Training for new users, British Council
- Certificate of Achievement: Safety and Security Mandatory Training, British Council
- Certificate of Achievement: Recruitment Excellence in Practice, British Council
- Certificate of Achievement: DNA Analysis - Human and Wildlife Genotyping, Central Forensic Science Laboratory
- Certificate of Achievement: Informatics Certified Software Developer, Informatics
- Certificate of Achievement: Basic Techniques in Biotechnology, Plant Tissue Culture and Natural Products Chemistry., Regional Research Laboratory - Jammu
- Certificate of Achievement: Commercial Plant Tissue Culture, Thapar Institute of Engineering & Technology
References
- Vipin Bishnoi, Regional Director - Southeast Asia, Middle East and Onshore, James Cook University, vipin.bishnoi@jcub.edu.au, +61 452 202 529
- Japdeep Ghuman, Head IELTS Quality & Compliance, IDP Education Ltd, japdeepghuman@gmail.com, +91 95606 17456
- Shikha Soni, Senior Director, People, FranConnect, mailboxshikha@gmail.com, +91 98104 40346
Timeline
Regional Manager - South Asia and Onshore
AMET Education & Migration
07.2023 - Current
Senior Manager – University Relations
Leverage Edu
06.2022 - 07.2023
Centre Manager - CD IELTS Test Centres | Senior Manager - Operations
British Council
10.2019 - 06.2022
Test Centre Manager (Operations)
Pearson VUE
07.2018 - 09.2019
Assistant Superintendent (Technical)| Department of Bio-Sciences
Lovely Professional University
07.2017 - 04.2018
Manager: Operations
Shri Krishna Pharmaceuticals
08.2014 - 07.2017
Assistant Manager - Operations
Shri Krishna Pharmaceuticals
04.2010 - 08.2014
Operations Executive
Shri Krishna Pharmaceuticals
08.2008 - 04.2010
Certificate of Completion - Project Management Foundations : Teams
Project Management Institute (PMI)
Certification - Data Analysis Essentials (MCC00018)
TAFE Queensland
Certification - Digital Literacy Essentials (MCC00013)
TAFE Queensland
Certification - Agent Fit ( Compliance Package)
Edvisor Academy
Workshop - Business Intelligence Using Power BI
Skill Nation
Erasmus Mundus Joint Master's Program: Masters of Forensic Science - Forensic Toxicology And Biology
From: Sept 2012 To Sept 2014
Bachelor of Technology - Biotechnology - Biotechnology
Punjab Technical University - (SUSCET), Mohali
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