KUNIKA SINGH
Melbourne,Australia
Summary
Dynamic Global Quality Head with a proven track record at Planet Protector Group, driving ISO compliance and enhancing QMS efficiency. Expert in CAPA and risk management, I successfully established a thermal validation lab, reducing external testing reliance by 60%. Passionate about fostering cross-functional collaboration and elevating quality standards across organizations.
Overview
11
11
years of professional experience
Work History
Global Quality Head
Planet Protector Group
Melbourne, Australia
06.2024 - Current
- Spearheaded end-to-end Quality Management System (QMS) rebuild post-relocation from Sydney, achieving 100% audit readiness across both sites within 90 days.
- Ensured ISO 9001, ISO 14001, ISO 45001 compliance, driving cross-site audit scores above 95%, while establishing scalable systems aligned with growth-phase manufacturing.
- Set up first internal thermal validation lab to support pharmaceutical-grade packaging tests (PI 650, ISTA 7D/3A), cutting external testing reliance by 60% and improving customer turnaround.
- Designed and implemented 20+ cross-functional SOPs, job orders, and traceability formats, resulting in a 40% increase in procedural compliance and inspection accuracy.
- Rolled out a risk-based CAPA matrix with customer voice integration, reducing resolution time by ~50% and improving repeat complaint tracking.
- Collaborated with Sustainability, R&D, and Business Development teams to ensure customer-specific validation data and risk controls were tailored into proposals.
- Developed and presented technical compliance sections for multimillion-dollar tenders (Toll, Woolsworth, Merck, Roche, DHL, MNX), positioning PPG as a certified cold chain partner.
- Introduced in-house training protocols for quality, testing, and sample request workflows-standardizing operations and boosting internal audit preparedness.
- Drove supplier alignment on GMP and packaging compliance for critical raw materials, initiating a vendor quality approval framework to support global expansion.
- Supported ESG and sustainability reporting with traceable quality records, contributing to client pitches, pilot project audits, and investor discussions.
Global FOC Coordinator
AWS Data Center – Amazon Global Ops
Mumbai, India
05.2022 - 05.2023
- Monitored AWS data center facilities for quality & uptime compliance with global SOPs.
- Served as liaison during emergency recovery scenarios; built escalation models and triage SOPs.
- Standardized CAPA tracking and presented performance dashboards to senior leadership.
- Led ICCAPP (Improvement CoE) on root cause and best practice implementation projects.
Section Head – TQM
Renew Pvt. Ltd.
India
01.2022 - 04.2022
- Implemented ISO-integrated management system (IMS) across regional sites.
- Conducted supplier audits across 2 states and closed 100% NCs within SLA.
- Spearheaded documentation and rollout of departmental SOPs aligned to ISO 9001.
- Managed environmental audit preparation for ISO 14001 certification cycle.
- Cross-trained quality inspectors and initiated refresher trainings for field staff.
QA/QI Lead
Sterlite Power
India
11.2014 - 10.2020
- Directed Quality Assurance & Improvement activities across 3 high-capacity plants.
- Led over 100+ client inspections including PowerGrid of India, L&T, and Siemens.
- Managed full NABL certification lifecycle, implementing ISO 17025 lab testing systems.
- Successfully retained ISO 9001, 14001, 45001 certifications through multiple audit cycles.
- Championed Six Sigma; implemented Kaizen, 5S, mistake-proofing on shop floors.
- Resolved over 200+ customer complaints with documented CAPA and improved satisfaction metrics.
- Trained and mentored over 150 staff in quality tools, SOPs, audit compliance, and feedback handling.
- Built cross-plant tracking system for audit KPIs, leading to 30% reduction in repeat NCs.
- Collaborated with procurement to qualify 30+ suppliers, improving material compliance rate to 98%.
Education
B.Sc. -
Pune University
India01.2013
Skills
- ISO 9001
- ISO 14001
- ISO 45001
- NATA ISO 17025
- QMS
- IMS
- Supplier Audits
- Third-Party Audits
- Customer Assessments
- SOPs
- CAPA
- Risk Management
- Document Control
- Quality Tools
- Root Cause Analysis
- Process Mapping
- Customer Complaints
- Feedback
- Training & Approvals
- Lab Setup
- Supplier Performance
- Traceability
Accomplishments
- Spearheaded the development and validation of DHL’s 144+ hour cold chain solution in compliance with PI 650 regulations, paving the way for a strategic partnership valued at over $2M annually.
- Achieved >95% pass rate across 20+ thermal trials (ISTA 7D, 3A, 1A) for Pharma clients like Abbott, Baxter and Merck.
- Reduced packaging iteration cycles by 40% via thermal performance optimization and raw material reduction.
- Established in-house lab in Melbourne; saved >$50,000/year and reduced lead time by 70%.
- Implemented product traceability protocol reducing QC investigation time by 75%.
- Transitioned ISO 9001 to Melbourne site with zero compliance (100% compliance) disruption with additional capabilities.
- Sample testing turnaround from 4 days to
- Co-authored successful tender submissions for Roche and Woolworths.
- Led a customer satisfaction initiative that improved survey ratings from 75% to 95% through enhanced complaint handling, proactive CAPA, and feedback integration as Lean Six Sigma Project.
- Executed a Six Sigma cost-saving project identifying excess material usage; optimized BOM processes and saved $1.5M annually while maintaining quality standards.
Languages
- English & Hindi (Full)
- Gujarati/Marathi (Elementary)
Timeline
Global Quality Head
Planet Protector Group
06.2024 - Current
Global FOC Coordinator
AWS Data Center – Amazon Global Ops
05.2022 - 05.2023
Section Head – TQM
Renew Pvt. Ltd.
01.2022 - 04.2022
QA/QI Lead
Sterlite Power
11.2014 - 10.2020
B.Sc. -
Pune University
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