Kunita Strauss
Happy Valley ,SA
Summary
Dynamic leader with a proven track record at United Petroleum, excelling in customer service and inventory management. Expert in driving team training and development, resulting in high retail audit scores and minimized wastage. Skilled in fostering relationships and executing efficient store operations, demonstrating exceptional problem-solving and communication abilities.
Overview
4
4
years of professional experience
Work History
Store Manager
Peter Alexander Sleepwear- The Just Group
04.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organised backroom to facilitate effective ordering and stock rotation.
- Executed complex window displays.
- Maximised sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Consistent roster rotations and rosters always prepared 4 weeks in advance.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Open and clear communication with staff through
- Completing sales briefing with staff at the start of day.
Assistant Store Manager
United Petroleum
05.2021 - 12.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Handled any customer complaints or feedback.
- Ensured daily cleaning check lists were being completed morning and night.
- Ensured stock levels were always consistent and adequate to maximise sales.
Multi- Site Manager
United Petroleum
05.2021 - 12.2023
- Implemented and maintained wastage procedures across all sites to minimise wastage and loss prevention.
- Implemented start of shift and end of shift procedures to ensure tills balanced every day and no internal theft would occur.
- Oversee all rostering and time sheet approvals across 6 sites.
- Upheld high retail audit results across all sites.
- Oversee all recruitment and performance reviews.
- Efficient time management and planning to ensure all stores are visited throughout the week.
- Consistent Admin and Invoicing completed by set deadlines.
- Maintained relationships with reps.
Retail Projects & Transition Lead SA & WA
United Petroleum
05.2021 - 12.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organisational and time management skills while managing multiple projects across different time zones.
- Paid attention to detail while completing new store openings and floor plans.
- Organised and detail-oriented with a strong work ethic,
- Worked well in a team setting, providing support and guidance, ensuring staff are comfortable and well trained.
- Excellent communication skills, both verbal and written.
- Maintained good working relationships with suppliers across SA & WA.
- Executing efficient floor plans, and maintaining high merchandising standards.
Skills
- Customer service
- Problem-solving
- Time management
- Store operations
- Team Training and development
- Inventory management
- Store merchandising
- Cash management
- Relationship building
- Payroll and roster management
- Loss prevention
- Delegating work
- Project management
- Verbal and written communication
- Efficient planning skills
Timeline
Store Manager
Peter Alexander Sleepwear- The Just Group
04.2023 - Current
Assistant Store Manager
United Petroleum
05.2021 - 12.2023
Multi- Site Manager
United Petroleum
05.2021 - 12.2023
Retail Projects & Transition Lead SA & WA
United Petroleum
05.2021 - 12.2023