Kunjay Panchal
Boxhill,Australia
Summary
To Whom it may concern, my name is Kunjay, I am 20 years of age and studying a bachelors degree at RMIT University. I am moving back to Sydney in search of opportunities to progress my career in banking and finance. I am looking for an opportunity which has good progression paths and a healthy work-life balance. Over the past 2 years, I have worked in corporate call centres, retail sales, warehousing and inventory and fast food industry, which have exposed me to multiple work environments, and I have proven to be a quick learner and hard worker in all aspects of work. I am very goal-oriented and I am not only wanting not a stable income and a full-time job but also want to build myself as an individual with the business I join.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Merchant Services Representative
National Australia Bank (NAB)
04.2023 - Current
- My responsibilities as banker, were to attend customers and provide a complete solution and fulfill the business needs. The most common enquirers from customers were disputing transactions, amending new business needs and troubleshooting the machines.
- My role required me to be efficient with my calls, while maintaining high service levels. I was under 6 weeks of on-floor training and have studied customers service modules.
- As NAB Bankers we had strict guidelines and policies to follow and were evaluated on our customer service on weekly bases. I was expected to maintain my KPIs of 530 AHT and 30 calls a day.
Customer Service Agent
Acquire BPO
05.2022 - 07.2022
- My responsibilities as a CSC agent were to provide quotations on multiple insurance companies, complete high-value transactions and manage the customer records and claims.
- I was also responsible for managing travel and insurance agents and their clients with the companies I was representing.
- I was under 6 weeks of professional customer service training and have been awarded and certificate for insurance advising.
Sales Team Member/ Leader
Carbon Savers
06.2022 - 07.2022
- My responsibility was to the action the Victorian Energy program, which included, reaching out to as many as potential customers and selling as many of the products.
- This role required me to have exceptional people skills and extensive knowledge on all of the products.
- I was put on the Team Leader program, due high sale counts and customer service, I was responsible for morning meetings and team messages.
Education
BBA - Accounting And Finance
RMIT
Melbourne11.2026
High School Diploma -
Patrician Brothers College
Blacktown, NSW11.2022
Skills
- Excellent communicational skills
- Time management abilities
- Quick Problem Solving
- Interpersonal Skills
- Leadership experience
- Self management
Certification
Professional Customer Service Course
Certificate I Insurance Advisor
High School Certificate (HSC)
Public Speaking Awards
Cricket Awards
Timeline
Merchant Services Representative
National Australia Bank (NAB)
04.2023 - Current
Sales Team Member/ Leader
Carbon Savers
06.2022 - 07.2022
Customer Service Agent
Acquire BPO
05.2022 - 07.2022
BBA - Accounting And Finance
RMIT
High School Diploma -
Patrician Brothers College
Professional Customer Service Course
Certificate I Insurance Advisor
High School Certificate (HSC)
Public Speaking Awards
Cricket Awards
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