Kunjay Panchal
Boxhill,Australia
Summary
To whom it may concern, my name is Kunjay, I am 20 years of age and studying a bachelors degree at RMIT University. I am moving back to Sydney in search of opportunities to progress my career in banking and finance. I am looking for an opportunity which has good progression paths and a healthy work-life balance. Over the past 2 years, I have worked in corporate call centres, retail sales, warehousing and inventory and fast food industry, which have exposed me to multiple work environments, and I have proven to be a quick learner and hard worker in all aspects of work. I am very goal-oriented and I am not only wanting not a stable income and a full-time job but also want to build myself as an individual with the business I join.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Businesses Banking Associate
CBA
05.2024 - Current
- My Current role as business banking associate is to service customer over the phone, with their day to day banking needs. This role requires me to advice accurate bank procedures and maintain bank's compliance and avoid Risks.
- I work under a Team laead’s management and in a team of other associates. My expectations are to meet my KPIs and I get reviewed weekly and monthly based on my customer service and overall performance.
- have been in this role for just over 5 months, and I looking to progress further into POR (Point of Reference) role, and further progress my carrier towards management.
Merchant Services Representative
National Australia Bank (NAB)
04.2023 - Current
- My responsibilities as banker, were to attend customers and provide a complete solution and fulfill the business needs. The most common enquirers from customers were disputing transactions, amending new business needs and troubleshooting the machines.
- My role required me to be efficient with my calls, while maintaining high service levels. I was under 6 weeks of on-floor training and have studied customers service modules.
- As NAB Bankers we had strict guidelines and policies to follow and were evaluated on our customer service on weekly bases. I was expected to maintain my KPIs of 530 AHT and 30 calls a day.
Sales Team Member/ Leader
Carbon Savers
06.2022 - 07.2022
- My responsibility was to the action the Victorian Energy program, which included, reaching out to as many as potential customers and selling as many of the products.
- This role required me to have exceptional people skills and extensive knowledge on all of the products.
- I was put on the Team Leader program, due high sale counts and customer service, I was responsible for morning meetings and team messages.
Education
BBA - Accounting And Finance
RMIT
Melbourne11.2026
High School Diploma -
Patrician Brothers College
Blacktown, NSW11.2022
Skills
- Excellent communication skills
- Time management abilities
- Quick problem solving
- Interpersonal Skills
- Leadership experience
- Self management
Certification
- Customer Service Course
- Certificate I Insurance Advisor
- High School Certificate (HSC)
- Public Speaking Awards
- Cricket Awards
Timeline
Businesses Banking Associate
CBA
05.2024 - Current
Merchant Services Representative
National Australia Bank (NAB)
04.2023 - Current
Sales Team Member/ Leader
Carbon Savers
06.2022 - 07.2022
BBA - Accounting And Finance
RMIT
High School Diploma -
Patrician Brothers College
- Customer Service Course
- Certificate I Insurance Advisor
- High School Certificate (HSC)
- Public Speaking Awards
- Cricket Awards
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