KUNJ J. SHETH
Melbourne
Summary
Results-driven sports management student from La Trobe University with a strong background in management and communication. Excellent problem-solving skills and ability to perform well in a team. Received an excellent customer satisfaction rating to date. Talented in simplifying complex problems, making it easy for non-technical specialists to solve IT issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Representative (VVM Support)
Koerber Supply Chain AU Pty Ltd
08.2023 - Current
- Accountable for processing incoming and outbound repairs, including but not limited to verifying, processing, documenting, configuring, and shipping devices.
- Providing ticketing updates, and resolution, within designated service levels.
- Provisioning of mobile, and fixed industry device
- Coordination with other team members, and service providers, for those repairs which may be required on our customer’s sites.
- Manage the pools of spare devices.
- Work with internal and broader external support, R&D, project, and engineering ecosystems.
- Develop procedural documentation / reporting for other engineering and support teams.
- Assist in working with onsite engineering teams where required.
- Participate in meetings in person or over internet/call conference calls.
- Ability to travel interstate and overseas, subject to available personal time.
- Contribute ideas and ways to improve processes and especially how KSC can be an even better place to work!
Customer Service Officer
Spark Event Group
04.2022 - Current
- Skillfully served as the front-line interface for internal and external customers. Managed high daily customer volume, consistently upholding a positive demeanor and unwavering commitment to customer satisfaction.
- Acted as a reliable point of contact for diverse customer inquiries, effectively addressing concerns and providing solutions. Displayed a strong dedication to assisting patrons, fostering positive interactions, and ensuring an enjoyable event experience.
- Not only collected customer feedback but proactively utilized it to drive improvements. Adapted processes based on insights, exceeding preset customer satisfaction objectives. This approach led to tangible enhancements in service quality and overall event experience.
Digital Marketing Intern
Mojo Sports Network
03.2022 - 03.2023
- Crafted compelling content across diverse platforms – Twitter, Facebook, TikTok, Buzzsprout, and Instagram. Leveraged creativity to captivate audiences, promoting brand engagement and awareness effectively.
- Actively collaborated with cross-functional team members to broaden marketing reach. Through collective efforts, diversified marketing channels were explored, fostering increased brand visibility and engagement.
- Monitored and integrated emerging social media trends, customizing strategies to resonate with the intended follower demographic. This adaptability ensured consistent attraction of the desired audience.
- Utilized Adobe Creative Suite, including Premiere Pro and Photoshop, to conceive and design dynamic campaign concepts. Merged artistic flair with technical proficiency, resulting in visually captivating and impactful marketing materials.
Contact Center Operator
H&R Block
06.2022 - 11.2022
- Handled high volumes calls per day to address customer inquiries and concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered services to customer locations within specific timeframes.
Sport Analyst Intern
Hudl
06.2018 - 07.2018
- Certified Analyst of American Football and Volleyball (Volley-metrics).
- Analyzed game video, tracked stats, managed feedback, and sent it to coach or manager of that particular team to help them develop new strategies..
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Master of Management - Sport Management
La Trobe University
Melbourne, VIC2021
Bachelor’s of Engineering - Information Technology
Atharva College of Engineering
Mumbai, India2018
Skills
- Attention to Detail
- Dependable and Reliable
- Creative and Resourceful
- Research
- Multitasking and Organization
- Adobe Creative Suite
- Premier Pro
- Photoshop
- Customer Service
- Microsoft Office
- Social Media Marketing
- Digital Content Platforms
- Microsoft Office
- Dashboard Design (Tableau)
Accomplishments
- Helps to manage various college project activities.
- Specially designed for final year project submission and tracking.
- It allows easy management and tracking of various projects running in the colleges or organization and also assigns students/ people to particular project.
- This project is specifically developed for student project management system in colleges, that includes various projects assigned to students and the students working on each project.
- An E-commerce based online website for buying various sports equipment
- It used cloud inventory for storing the products and consumers could order it from the website. The inventory was updated and managed as sales proceeded.
- Designed an animated car using computer graphics and virtual reality.
Automated Project Tracking System
Website for buying sports equipment
Animated Car
Certification
Foundation Sports Marketing Program (Deakin University)
Extra Curriculum
- Member of the Baseball and Softball team of Mumbai from Dec 2014 To 2018
- Successfully managed various technical seminars and workshops, headed events like LAN gaming, Neon cricket, Box Cricket, Neon Football, Paintball, Zorb-ball during technical and cultural festivals held in college from 2015 to 2017
- Successfully managed and organized Sports Week 2017 and Sports Week 2018 which is the annual sports meet of college
- Achieved 2nd position in Baseball at the National Level Inter-Engineering (sports meet) held at MIT, Pune in the year 2015-2016
- Participated in the Mumbai Cricket Association under-16 selected in the top 30 probable players list in 2012
- Successfully managed college’s Sponsorship, Marketing and Cultural team for TECHITHON 15, RHYTHM'16 which are college’s technical and cultural fest respectively.
- Worked with the Soccer Coach of La Trobe University as assistant.
Timeline
Customer Support Representative (VVM Support)
Koerber Supply Chain AU Pty Ltd
08.2023 - Current
Contact Center Operator
H&R Block
06.2022 - 11.2022
Customer Service Officer
Spark Event Group
04.2022 - Current
Digital Marketing Intern
Mojo Sports Network
03.2022 - 03.2023
Sport Analyst Intern
Hudl
06.2018 - 07.2018
Master of Management - Sport Management
La Trobe University
Bachelor’s of Engineering - Information Technology
Atharva College of Engineering
Foundation Sports Marketing Program (Deakin University)
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