Kunsang Tamang
STUDENT
Auburn,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
OPERATION MANAGER
RSL LifeCare - ANZAC Village
NARABEEN, NSW
03.2021 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Developed systems to track and log work issues.
- Introduced new methods, practices and systems to reduce turnaround time.
Customer Service Representative
Ribs & Burgers
ZETLAND, NSW
07.2020 - 08.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
Education
BACHELOR oF INFORMATION TECHNOLOGY - Information Technology
KENT INSTITUTE
WYNDARD NSW 01.2019 - Current
Skills
Operational Oversight
Operations management
Complaint resolution
Report preparation
Retail materials management
Order fulfillment
Stocking and replenishing
Service standard compliance
Key holder experience
Retail store support
Timeline
OPERATION MANAGER
RSL LifeCare - ANZAC Village
03.2021 - Current
Customer Service Representative
Ribs & Burgers
07.2020 - 08.2021
BACHELOR oF INFORMATION TECHNOLOGY - Information Technology
KENT INSTITUTE
01.2019 - Current