Kuntal Patel

• Working in Fraud Customer Care team as back of house agent. Before this worked as Front of house Customer care agent and BOH in Bereavement department.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

• Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
• Improved first-call resolution rates by effectively utilizing resources and available tools.
• Utilized CRM systems effectively to log customer interactions accurately for future reference or follow-up actions.
• Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
• Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
• Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
• Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.

• Testing food/feed /beverages by different methods and NATA certified procedures.
• Data Entry in to LIMS.
• Experience doing Moisture , Ash,digestive, crude fiber/Ankom ,falling number, labdry,feed Ash,gluten index, pH water activity, RVA,minolta, farinograph ect.

• Cash Register/Money Handling - process sale an accurate & timely
• Daily Reconciliation of funds on everyday basis
• Documentations
• Answering Customers Queries
• Label Printing etc.

• Contributed to team success by completing jobs quickly and accurately.
• Resolved issues quickly to maintain productivity goals.
• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.

• Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
• Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
• Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.
• Developed rapport with customers while maintaining a professional tone throughout conversations, resulting in higher satisfaction scores.
• Maintained strict adherence to data protection regulations when handling customer information, ensuring confidentiality and security at all times.

Projects Handled :Mightymall.com

• Analysed Business and Functional requirements documents and identified test scenarios.
• Designing the test cases to test the complete functionality. Involved in regression, retesting, functional, Usability Testing. Interacting with the development team members on a daily basis for tracking the Defect Resolution.

• Managing online orders on timely manner.Gathered, organized and input information into digital database.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong cooperative relationships with coworkers and managers.
• Trained new team members by relaying information on company procedures and safety requirements.
• Addressed and resolved customer complaints in polite and professional manner.

• Compiled and verified accuracy and sorting information to prepare source data for computer entry.
• Searched, extracted and interpreted information to determine correct input procedure.
• Maintained files, records and chronologies of entry activities.
• Produced monthly reports with advanced Excel spreadsheet functions.
• Created and maintained data entry logs to track data entry activities.
• Entered data into various computer systems accurately using Microsoft Office Suite.

• Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
• Facilitated successful project outcomes through meticulous organization of resources while maintaining open lines of communication among stakeholders.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.