Summary
Overview
Work History
Education
Skills
Websites
Personal Attributes
Languages
Timeline
Hi, I’m

Vima Chen

17 Bringa Avenue, Camberwell,VIC
Vima Chen

Summary

  • Analytical, responsible and persistent problem-solver who thrives on out-of-the-box thinking and getting things done. Constantly striving for self-improvement.
  • Studying at Monash FinTech bootcamp developed market-driven skills, learning the cutting-edge tools and technologies associated with the modern financial services sector. Combined with 10+ years experience and expertise in the banking and financial service industry, I'm now excited about progressing in the career trajectory shift from the traditional banking and finance industry to the new technology - blockchain reshaped industry.
  • Accomplished customer service manager and advisor associate with a 5-year history of success in wealth management and financial planning industry, skilled at evaluating markets and applying sound financial principles for enviable growth and stability. Conducts comprehensive research to discover undervalued investment opportunities and recommend adjustments to existing portfolios for maximum return. Oversees financial management workshops to share up-to-date information and build a community network for client acquisition.
  • 4 years of results-focused Personal Banker experience offering resourcefulness, work ethic and expertise in all areas of banking. Highly polished and driven individual with an advanced understanding of sales, customer relations and goal planning.
  • 10+ years in banking and financial service industry offering expertise in regulatory compliance, audit procedures and project management. Strong history of providing excellent compliance standards across all cases I've handled.

Overview

12
years of professional experience

Work History

Monash University FinTech Bootcamp

Career Transition Break
05.2022 - Current

Job overview

  • Learn Python programming, financial libraries, machine learning algorithms, Solidity smart contracts, Ethereum, blockchain, and more.
  • Get real-world experience and complete projects using finance-related datasets — allowing me to build a portfolio of work that demonstrates my professional mastery.
  • Develop market-driven skills, learning the cutting-edge tools and technologies associated with the modern financial services sector.

Viridian Advisory
Melbourne, VIC

Customer Service Manager /Associate Financial Advisor
07.2019 - 05.2022

Job overview

  • Working closely with senior advisor to interview clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan.
  • Answered clients' questions about purposes and details of financial plans and strategies.
  • Implementing clients' SOA and make sure all transactions and trades are processed correctly.
  • Comply with all regulatory requirements, including licensing and registrations.
  • Researched financial planning industry rules and regulations, interviewed industry experts, constructed financial models, performed sensitivity analyses and compiled final reports to deliver top-notch service to customers.
  • Drafted comprehensive financial plan to offer recommendations and supporting data.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

BT Financial Group
Melbourne, VIC

Implementation Specialist
09.2018 - 06.2019

Job overview

  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Implementing the investment plans, like share and funds trading, super transfer, insurance application, etc, make sure the plan is thoroughly completed in a timely manner
  • Maintained close watch on financial and operational performance of different funds and made proactive adjustments to keep portfolios in conformance with clients' plans.
  • Liaised with risk management, internal audit and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
  • Maintained current knowledge of financial planning products and applicable requirements, processes, procedures, internal policies and regulations.

BT Financial Group

Premium Financial Planner Associate
09.2014 - 09.2016

Job overview

  • Providing support for comprehensive financial planning clients by gathering data, developing financial plan analysis and scenarios, packaging and posting meeting materials, and managing meeting notes and action items
  • Providing support for investment management clients by preparing and participating in client meetings, managing meeting notes and action items
  • Implementing the investment plans, like share and funds trading, super transfer, insurance application, etc, make sure the plan is thoroughly completed in a timely manner
  • Preparing and establishing financial performance reports for client’s annual review
  • Assisting senior financial planner to manage their work load and their annual review meetings with clients
  • Other projects and research at the discretion of Advisors and Financial Planners, including business partner collaboration and execution of internal initiative tasks

Westpac Banking Corporation

Personal Banker Premium
05.2011 - 09.2014

Job overview

  • Assisting customers achieve their financial goals by face to face interview
  • Providing professional knowledge and service to identify customers’ needs and offer the best suitable products to satisfy customers
  • Cross selling by conducting deep conversation and helping customers realise their other financial needs and goals to add value to their financials and banking
  • Referring them to one of our specialist team like financial planning, business lending or mortgage for more specific banking needs
  • Providing customer service and helping their everyday banking enquiries
  • Working together with brokers, accountants or other external resources to provide superior customer service and develop along with their business
  • Working within a team to coach tellers to generate referrals and helping the branch to organize the seminar, activities to attract more business
  • Chinese customer focus because of the language advantage
  • Better understanding of their culture, banking needs and helping them migrate to Australia smoothly
  • Daily report, administrative work in comply with the banking rules and regulations

Westpac Banking Corporation
Clayton, VIC

CSR
09.2009 - 05.2011

Job overview

  • Acting to ensure customers immediate banking service needs, including cash management, banking enquiry and non-cash transactions
  • Identify sales opportunity through understanding customers border financial needs and referring them to specialist
  • Non-facing customers administration, including treasury, report, balancing
  • Working within a team to drive events and seminars to help local business and educate customers and help them to get the most appropriate products for their business or personal needs
  • In charge of Migrant banking of Clayton branch, focused on Chinese migrants
  • Eliminate their language difficulties and culture difference
  • Built good long relationship with them and contribute the branch by sales

News In China, MindMeta Co
Shanghai

Sub-Editor and Financial Information Analyst
10.2008 - 04.2009

Job overview

  • Conducting financial market research and analysis, especially on Chinese Stock Exchange Market and Chinese Economy; Assisting to create the internal database of all listed companies in the market
  • Assisting in the SSE research project focused on ETFs; and working with Clayton Utz to research
    the potential for listing a China focused ETFs in global market
  • Writing financial news in English, based on Chinese media news and latest announcements of
    listed companies, for publishing purpose on our financial news website in real-time manner
  • Role as a team leader to train translators and help them to improve basic financial knowledge
  • Auditing translators’ daily performance and reported to manager on weekly basis; Participating
    to set up a new performance assessment model
  • Gained strong understanding of Stock, Financial Products and Emerging Market in China

SWISS Financial Consultant Pty Ltd
Melbourne

Trainee Financial Planning Consultant and PA
12.2007 - 10.2008

Job overview

  • Assisting the financial consultants team in creating and executing marketing strategies to generate additional clients and co-work partners
  • Conducting market research and comparison analysis on full range of Australian financial products on Super, Insurance, Mortgage, Cash management and Investment Funds
  • Managing clients’ database and dealing with customers for account settlements; assisting senior consultants with client’s liaison, first meetings, SoA and following up applications
  • General administration work: X-plan platform implementation, answering phones, arranging appointments, customer service and arranging seminars

Education

Monash University FinTech Boot Camp
Melbourne, VIC

Graduate Certificate from Fintech, Python, Machine Learning, Blockchain
11.2022

University Overview

Kaplan Professional
Melbourne

Graduate Diploma from Financial Planning
05.2021

University Overview

Monash University
Caulfield

Master of Business from Banking and Finance
2007

University Overview

RMIT University
Melbourne

Bachelor of Economics and Finance
2005

University Overview

Skills

  • MOS Specialist Master certification
  • Ruby award and continuous graded high achiever performance as personal banker
  • 3rd Prize Chinese Composition Competition in Hubei Province
  • Python
  • SQL
  • Blockchain smart contract

Websites

Personal Attributes

Personal Attributes

“Vima Chen was employed as an Information Analyst… The personal qualities that we valued included diligence, aptitude, a yearning to learn new skills, flexibility, initiative, enthusiasm, honesty and ability to work in a team environment…The position also required a general understanding of stock markets, financial reporting, financial terminology…and ability to work under time constraints…We wish Vima the best in her new endeavors and would recommend her to any employer.”
Richard Zee, Director of Mindmeta Co. Ltd.

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Career Transition Break
Monash University FinTech Bootcamp
05.2022 - Current
Customer Service Manager /Associate Financial Advisor
Viridian Advisory
07.2019 - 05.2022
Implementation Specialist
BT Financial Group
09.2018 - 06.2019
Premium Financial Planner Associate
BT Financial Group
09.2014 - 09.2016
Personal Banker Premium
Westpac Banking Corporation
05.2011 - 09.2014
CSR
Westpac Banking Corporation
09.2009 - 05.2011
Sub-Editor and Financial Information Analyst
News In China, MindMeta Co
10.2008 - 04.2009
Trainee Financial Planning Consultant and PA
SWISS Financial Consultant Pty Ltd
12.2007 - 10.2008
Monash University FinTech Boot Camp
Graduate Certificate from Fintech, Python, Machine Learning, Blockchain
Kaplan Professional
Graduate Diploma from Financial Planning
Monash University
Master of Business from Banking and Finance
RMIT University
Bachelor of Economics and Finance

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Vima Chen