Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
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Kunwar Singh

Sydney,NSW

Summary

Results-driven Business Analyst with over 6 years of experience in fintech and banking. Specializes in process optimization, system integration, and project documentation. Proven success with tier 1 Australian banks and leading organizations like Coates Hire and Lendi Group. Skilled in stakeholder engagement, data analysis, requirement gathering, workflow design, and implementing efficient, automated solutions. Skilled in using tools like Jira and Confluence. Dedicated to driving impactful business improvements and adopting productive client relationships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Analyst

Coates Pty Ltd
Sydney
05.2023 - 03.2024

Company Overview: Coates Hire stands as Australia’s largest equipment hire company, valued at 1.8 billion dollars. The company is a subsidiary of Seven Group Holding which is listed on the ASX

Key Achievements:

  • Led the enhanced functionality development for a partner product, involving the creation of process maps and requirements documentation specifically for customer-initiated orders
  • Conducted discovery work and implemented new features and workflow for the existing incident reporting system
  • Collaborated with diverse stakeholders to gather requirements, documented them comprehensively, and established end-to-end approval workflows
  • Restructured the ERP enhancements process, transforming it into a dedicated project stream
  • Developed and obtained approval for project process flows, initiated a new project in Jira, updated existing tickets with additional fields, revamped the Jira status flow to align more effectively with the project process, and established a Confluence page for tracking business requests
  • Regularly engaged with internal stakeholders to prioritize tasks on a bi-weekly basis
  • Completed in-depth analysis and spearheaded collaboration with stakeholders to seamlessly integrate ERP and Transport Management System (TMS) utilizing APIs, resulting in enhanced system compatibility, increased automation, and improved efficiency in data exchange processes, driving operational excellence across the organization
  • Championed and executed a pivotal data mapping initiative, seamlessly integrating internal ERP with the Transport Management System (TMS), enhancing cross-functional collaboration and operational synergy while ensuring data integrity and accuracy

Business Analyst

Lendi Pty Ltd
Sydney
06.2022 - 04.2023
  • Company Overview: Lendi is a prominent Australian fintech company specializing in online home loan comparison and mortgage brokering services. The brokerage group has 6.3% market share with a total loan book of $80 billion after recently merging with Aussie Home Loans.

Key Achievements:

  • Led the business analysis for a strategic initiative involving non-mortgage products at Lendi, overseeing the entire Software Development Life Cycle (SDLC) for four significant products: General Insurance, Asset Finance, Life Insurance, and Deposit Bonds
  • Conducted a comprehensive townhall presentation to communicate key aspects and updates related to the non-mortgage products initiative
  • Enhanced validation checks for home loan submissions, focusing on five critical steps out of the nine in the Lendi process
  • Led interviews with key business users to collect information on business processes and user requirements
  • Lendi is a prominent Australian fintech company specializing in online home loan comparison and mortgage brokering services
  • The brokerage group has 6.3% market share with a total loan book of $80 billion after recently merging with Aussie Home Loans

Business Analyst

Boardroom Pty Ltd
Sydney
06.2021 - 05.2022

Company Overview: Boardroom is one of Australia’s leading providers of share registry, corporate secretarial and employee plan services. It is a wholly owned subsidiary of the SGX listed BoardRoom Group

Key Achievements:

  • Successfully migrated legacy system-specific features to a new system within the Boardroom, ensuring a seamless transition
  • Developed comprehensive Business Requirement Documentation (BRD) for client-specific requirements, demonstrating a strong grasp of project needs
  • Gathered requirements through a variety of methodologies including requirements workshops, use cases, process diagrams, and business process descriptions, ensuring a comprehensive understanding of project requirements

Business Analyst

Brilliance Financial Technology
Sydney
01.2018 - 05.2021

Company Overview: Brilliance is a fintech company dedicated to revolutionizing financial services through innovative technological solutions.

Key Achievements:

  • Provided solutions to tier one banks such as NAB, Westpac, CBA and Rabobank which entails combining pricing, rates and product, and profitability management into one integrated solution
  • Traveled to the Netherlands for a 3-month collaboration with Rabobank, presenting a software demo with proposed wireframes to the Chief Information Officer (CIO)
  • Conducted workshops to map out the data dictionary with key stakeholders, documenting frontend UX changes in the Functional Specification Documentation (FSD)
  • Engaged with National Australia Bank (NAB), working closely with key stakeholders to gather requirements for the approval process using a decision matrix table
  • Established a base template for similar projects with other clients
  • Traveled to New Zealand to collaborate with Bank of New Zealand (BNZ), a subsidiary of NAB
  • Delivered a demo of the approval process and facilitated workshops to discuss potential front-end changes
  • Identified and collaborated ‘with key stakeholders in proposing solutions which align to target business outcomes, system functionality and behavior
  • Facilitated workshops and elicit requirements from diverse stakeholders to formulate the Business Requirements Document for the recommended optimal solution
  • Gathered verbatim Voice of the Customer and communicated requirements through Epics (to define MVP) and User Stories, with clear Acceptance Criteria

Education

Bachelor of Information Systems - Information Systems

Macquarie University
Sydney
04-2017

Diploma of Business Administration - Business Administration

Institute of Business & Technology
01-2013

Skills

  • Requirements Gathering
  • Data Analysis
  • Stakeholder Engagement
  • Stakeholder Management
  • Business Process Optimization
  • System Integration
  • Project Documentation
  • Workflow Design
  • Gap analysis
  • CRM Systems
  • Data Mapping
  • Software Development Life Cycle (SDLC)
  • User Experience (UX) Design
  • API Integration
  • Agile Methodologies
  • Jira / Confluence
  • SQL
  • Python
  • Microsoft Office Suite

Certification

  • Leading SAFe 5.1
  • Scrum Master
  • DevOps, Cloud, and Agile Foundations

References

References available upon request.

Timeline

Business Analyst

Coates Pty Ltd
05.2023 - 03.2024

Business Analyst

Lendi Pty Ltd
06.2022 - 04.2023

Business Analyst

Boardroom Pty Ltd
06.2021 - 05.2022

Business Analyst

Brilliance Financial Technology
01.2018 - 05.2021

Bachelor of Information Systems - Information Systems

Macquarie University

Diploma of Business Administration - Business Administration

Institute of Business & Technology
Kunwar Singh